about complex workflows or business process engineering. When I compare Socialtext customers who struggle for adoption to those who achieve mind-blowing success, the difference comes down to a few simple, actionable best practices: Make it your Intranet. 50%, according to some Socialtext customers. If so, you're not alone. MORE >>

We described this as sending in “hit teams” to help local business units to replace their clunky Excel spreadsheets with SharePoint lists and workflow. So whether it’s implementing Yammer, Chatter, SocialText or wikis, the BA/coach role is critical. Local is where it counts. troubleshooting teething problems. MORE >>

Instead of buying more gear to improve IT performance, employees are brainstorming ideas across larger groups on the companys Socialtext platform. So the IT team set up Socialtext inside the company firewall. The Socialtext platform has profiles, a wiki capability, and instant messaging. All social." Will the momentum continue? MORE >>

Group chat is slightly less common a need than IM, and is less useful for informal access in your daily workflows. Options for the enterprise often do a lot more than just wiki besides, and the leaders in that sense include Confluence , Mindtouch , Socialtext , and XWiki. Distributed teams. Virtual work. Placeless offices. Sponsor. MORE >>

Klick’s Genome system lets managers track project workflows and alerts them when they need to intervene. Channeling chattiness The Web-based Socialtext , for example, starts at $5000 a year for 50 users, though Socialtext tells prospective buyers that it is “scalable” according to company size. iPhone & iPad. digital photo. MORE >>