I tried this before (see Identify Knowledge Work Tasks - Workshop Exercise) and received some really good feedback. So, I’ve changed the scenario. As a reminder, this will be used as part of a workshop with the goal of having people:

1. Identify what (knowledge work tasks / methods) Chef Hannes should do?

2. I will then group these into categories of knowledge work tasks according to the knowledge work framework.

3. Later I will use this scenario to illustrate some places where newer knowledge work strategies and methods might apply.

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Here’s the scenario (I will likely add a bit more flavor to it when I present it live).

Chef Hannes is a local restaurant owner in our small town located on the west side of Los Angeles. He competes mostly with large chain restaurants. He does pretty well with his restaurant, but he would like it to do better. What types of things should he do to figure out how to improve his business?

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Help please:

1. If you were sitting in the workshop, what would you say that he should do?

2. Does this scenario work better than the engineering company scenario?