attended workshop hosted by Mike Gotta - Organization Next: Bridging the Participation Gap – Networks, Learning, and "Play"   Mike is now Senior Technical Solution Manager for Enterprise Social Software, Cisco. Getting Started with Enterprise Social Networking - and found it very worthwhile. conference in Boston. MORE >>

RIP: ROI There have been numerous discussions about how to evaluate social software implementations, and the shortcomings of ROI and reductionist models for illustrating success in terms of bottom-line profitability (e.g. Why Bother with Social Software , Musing About the Value of Social Software , Calculating the ROI of Blogging ). MORE >>

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. vuuchon Can Enterprise Social Networking Pay Off? Reddit Email This Can Enterprise Social Networking Pay Off? case roi socialproductivity MORE >>

There needs to be some business purpose - that purpose may be very intangible in terms of ROI, but there should be some localization and internalization of what E2.0 Getting management to buy off on the business case is also difficult given the discretionary nature of such initiatives and the lack of traditional metrics to gauge ROI. MORE >>

Fortunately, IBM is not alone - Microsoft made the same grandiose claim around its OCS R2 launch. John Del Pizzo from the IBM Sametime team responded to my post - but, I'm not persuaded by the counter-arguments.   . Point 1. He dinged us on: ".the As I helped work up these estimates, I'll take the heat for this one. Round2: A fair point. MORE >>