Particularly as different teams may be working with different methods. It’s important to note the methods we used do not guarantee getting the job done. By looking at web metrics we were understood usage patterns and popular and unpopular areas of the site. People make or break any project. Are communication lines clear? MORE >>

While both agile and UX methods share some best practices—like iteration and defining requirements based on stories about users—agile and UX methods evolved for different purposes, supporting different values. Agile methods were developed without consideration for UX best practices. The feedback loop is broken. MORE >>

However, there are a variety of meanings being assigned to the concept: Lean business processes that employ social software methods and patterns - for example, using a wiki page to plan a meeting agenda. I'm seeing the phrase 'social workflows' being bounced around with more frequency. But really there is a role and a place for both. MORE >>

Workers have to be able to recognize patterns in complexity and chaos and be empowered to do something with their observations and insights. It is only through innovative and contextual methods, the self-selection of the most appropriate tools and work conditions, and willing cooperation that more productive work can be assured. MORE >>

would’ve done a better job if I’d had the experience, methods and tools I’ve picked up since. Discovery, Research, & Testing - Process & Methods - Special topic: PersonasHere’s something I believe in: stories are what make us human. Opposable thumbs? Other animals have those. Ability to use tools? Ditto. MORE >>