Lately, my own pet subject, service oriented architecture, has been getting raked over the coals over the matter of ROI, but Enterprise 2.0 — because it’s so new and fresh and there is little cost for the tools and services — has been getting a pass. And how do you measure the ROI? “Where’s the ROI in email? MORE >>

I received a copy of Carla O'Dell and Cindy Hubert's The New Edge in Knowledge , which recounts and updates APQC's experience in working with hundreds of organizations. The book is both an update to APQC's many articles and previous books as well as a look at what is new in knowledge management. KM could offer assistance here as well. MORE >>

These Lessons From the Knee of the Master: Battle-Tested Tips for ECM Success are formally about Enterprise Content Management, they apply to nearly any type of change implementation: knowledge management, enterprise 2.0, If you can't create a hard-dollar ROI, focus on real risks. You're already doing knowledge management. MORE >>

Is knowledge hoarding all about your pay cheque. This is not a post about the overall ROI on social computing effectiveness, but more on the supposed expense of workers spending time away from their immediate tasks, even if it’s about helping others for the greater benefit of the organisation. This is a holisitic approach. MORE >>

ROI Mar 19 2010 07:24:27 AMPosted By : Hutch Carpenter Comments (5) You may be familiar with Maslows Hierarchy of Needs. ROI The decision to purchase an enterprise software application is one that generally demands a variety of different views about benefits. IT and senior VPs ask how we measure ROI for Spigit," the director says. MORE >>