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HAROLD JARCHE Shifting work
| THURSDAY, MAY 16, 2013
Yet there is still food for consumption and export, notwithstanding the major issues with some industrial agricultural practices. This type of work can be supported by formal learning, namely instruction, based on explicit processes and procedures, for which good and best practices can be developed. Today it is less than 10%.
CONVERSATION MATTERS Creating a Culture in Which Teams and Workgroups Can Engage in Collective Sensemaking
| TUESDAY, MAY 14, 2013
As a result no new knowledge or action is created. Respect for competence to some extent grows out of daily interaction while working on a project or task, but structured socialization can provide the opportunity to learn about past projects and successes, extending that knowledge in ways that may not occur in daily exchanges. Summary.
HAROLD JARCHE Sense-making in practice
| SUNDAY, MAY 12, 2013
She covers in detail the section on 14 Ways to Acquire Knowledge. These align nicely with the Seek : Sense : Share of personal knowledge management as shown below. Without it, there is no knowledge to share, only others’ work to be re-broadcasted. Sense-making is acting on one’s knowledge.
CLARK QUINN Assessing online assessments
| THURSDAY, MAY 9, 2013
'Good formal learning consists of an engaging introductions, rich presentation of concepts, annotated examples, and meaningful practice, all aligned on cognitive skills. will suggest that there’s one thing that is harder to get out of the user-generated content environment, and that’s meaningful practice.
HAROLD JARCHE This is my work
| TUESDAY, MAY 7, 2013
Democratic workplaces that foster trust can share knowledge better and faster. To this end, I am a keen subversive of many of the last century’s management and education practices. Personal Knowledge Management. Communities of Practice. 'The ability to learn is the only lasting competitive advantage for any organization.
HAROLD JARCHE Innovators, imitators and idiots
| FRIDAY, MAY 3, 2013
Most of today’s economic knowledge is for the “homo economicus”, but people wonder whether that theory really applies. 'Friday’s Finds: “first come the innovators, then the imitators, then the idiots … you can set your watch to it.” ” – @littleidea. “Sad. ’” – @surreallyno. via @sheynkman.
PORTALS AND KM Portals and KM Blog Begins it Tenth Year
| WEDNESDAY, MAY 1, 2013
picked the title as I had recently led the knowledge management and enterprise portals practice in a division of a large consulting firm. started the practice that I still follow of doing work related posts during the work week and music, art, food, travel, etc. Some good articles on blogs and blogs on blogs , and Is RSS TNBT ?
COLUMN TWO Intranets2013: our international speakers
| SUNDAY, APRIL 21, 2013
Sam will provide practical and inspirational insights into making intranets work in the real world. She was the Chief Knowledge Officer for a global professional services firm and Director of KM in an Australian Federal Government agency. Michal Pisarek (Canada). Sam Marshall (UK). Jonathan Phillips (UK). Kim Sbarcea (New Zealand).
THE BAMBOO PROJECT BLOG Career Resilience Success Story: A Guest Post
| FRIDAY, APRIL 19, 2013
don’t generally share the harsh details and existential pain I encountered along the way, but I instead stick with a narrative – also true – of a satisfying and successful career built on self-reflection and deep knowledge and skill building. She is a resilient entrepreneur. We are, in many ways, the stories we tell about ourselves. Creating.
HAROLD JARCHE All models are wrong
| FRIDAY, APRIL 19, 2013
'Friday’s Finds: “Remember that all models are wrong; the practical question is how wrong do they have to be to not be useful.” “Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?” ” – George Box [1919-2013] passed away today – @fhuszar.
HAROLD JARCHE Activate your knowledge
| WEDNESDAY, APRIL 17, 2013
Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done. My earliest inspiration on the power of personal knowledge management came from Lilia Efimova and her research on blogging as knowledge work.
HAROLD JARCHE The risky quadrant
| TUESDAY, APRIL 16, 2013
If nobody sees it, then it would be best to let the training department drift into obscurity so that others can take the lead in promoting cooperation, collaboration and knowledge sharing. Become useful to the business by bringing practical tools that can be used right away. The reality today is that risky leadership is needed.
HAROLD JARCHE The Connected Workplace
| MONDAY, APRIL 15, 2013
But both require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. Practice is necessary. It is also difficult to transfer.
HAROLD JARCHE We need more sandboxes
| THURSDAY, APRIL 11, 2013
'Earlier this week I wrote that practices like personal knowledge management (PKM), and its potential for enhanced serendipity can give us the underlying structure to become better hackers and more creative. Behaviour change comes through small, but consistent, changes in practice. Play, explore and converse. Informal Learning
HAROLD JARCHE Loose hierarchies for knowledge management
| WEDNESDAY, APRIL 10, 2013
'Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. For knowledge management today, industrial management just won’t cut it. Leadership Work
COLUMN TWO Three tips for intranet business cases (in today’s business climate)
| TUESDAY, APRIL 9, 2013
In light of these challenges, these are our practical tips for intranet teams: 1. Social media and collaboration tools will transform the intranet into a platform that will engage with staff and improve knowledge management. 'We live in interesting times. Many projects have stalled as a result. Be clear on what you’re asking for.
HAROLD JARCHE Play, explore, converse
| TUESDAY, APRIL 9, 2013
We seek after knowledge… and you call us criminals. Practices like personal knowledge management (PKM), and its potential for enhanced serendipity can give us the underlying structure to become better hackers and more creative. Behaviour change comes through small, but consistent, changes in practice. for $30 million.
CLARK QUINN Games & Meaningful Interactivity
| MONDAY, APRIL 8, 2013
The first is differentiating between knowledge and skills. I like how Van Merriënboer talks about the knowledge you need and the complex problems you apply that knowledge to. Here I’m separating ‘having’ knowledge from ‘using’ knowledge, focusing on application. are not really games?”
PORTALS AND KM 2013 Most Admired Knowledge Enterprises (MAKE) Study
| MONDAY, APRIL 8, 2013
'The 16th annual Most Admired Knowledge Enterprises (MAKE) studies will begin on April 15, 2013. The Most Admired Knowledge Enterprises (MAKE) award has been around for some time. Back when I was with a large consulting company and involved in our knowledge management practice, I spoke at the awards meetings in London several times.
BOXES AND ARROWS Are You Going Soft?
| TUESDAY, APRIL 2, 2013
Chances are, you emphasize your accomplishments, your ability to create stunning deliverables, and your extensive knowledge of the user experience practice. In practice, there is no perfect. Look for speaking opportunities and practice religiously. When was the last time you read your resume? Go ahead and give it a look.
HAROLD JARCHE Notes on social learning in business
| MONDAY, APRIL 1, 2013
The core themes in this workshop were around social aspects of learning at work: narrating our work for others; communities of practice & understanding networks. Many institutions and professions have been built on the premise that knowledge can be transferred in some kind of controlled process. but not communities of practice.
KNOWLEDGE JOLT WITH JACK Personal productivity - focus and attention
| SATURDAY, MARCH 30, 2013
Several articles came across my eyes around the topic of personal productivity, particularly in connection to practices around email. knowledge+management personal+effectiveness technology bostonglobe davidallen email facebook farhadmanjoo linkedin luissuarez slate socialbusiness socialmedia twitterFocus. Don't let email run your life.
HAROLD JARCHE No cookie cutters for complexity
| THURSDAY, MARCH 28, 2013
Jon Husband had written a good observation on how large consultancies work: Big firms either 1) develop standardized methodologies and practices (their business models depend upon it), or 2) if their business model does not depend upon the standardization, they will charge you a mint and a half (McKinsey?). technology ? complexity
HAROLD JARCHE Only open systems are effective for knowledge sharing
| WEDNESDAY, MARCH 27, 2013
When it comes to knowledge, we often do not know in advance what will be useful in the future. Overly editing one’s own work is similar to overly editing who does the curation of our knowledge flows. In the case of enterprise knowledge-sharing, an incredibly inexact practice; with enough voices quality will emerge.
COLUMN TWO Why your boss should sign off on Intranets2013
| TUESDAY, MARCH 26, 2013
Intranets are hidden away within organisations, making it practically impossible to find out what others are doing. Alongside practical case studies and hands-on techniques, Intranets2013 will share the leading edge of thinking, helping to guide future visions and plans. Here are a few highlights: It saves reinventing the wheel.
CHIEFTECH Australian manufacturing companies boost productivity and competitive advantage with enterprise social software
| SUNDAY, MARCH 24, 2013
Pact Group say that Chatter has "helped improve productivity by allowing employees to more quickly share large files, pose questions to help solve problems quickly and access knowledge from all its sites.". They are expecting to expand this to a total of 1,000 people by the end of June.
HAROLD JARCHE The knowledge sharing paradox
| SUNDAY, MARCH 24, 2013
An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. People will freely share their knowledge if they remain in control of it. Knowledge is a very personal thing.
CLARK QUINN Yes, you do have to change
| MONDAY, MARCH 18, 2013
And we’ve known it for decades (just because MOOCs are new doesn’t mean their pedagogies are): clear models, annotated examples, and most importantly deep and meaningful practice focused on significant skill shifts (let alone addressing the emotional side of the equation). Of late, I’ve seen a disturbing trend.
CHIEFTECH Reflecting on Pragmatic Ethnography
| SUNDAY, MARCH 17, 2013
The main complaint about pseudo-ethnography isn't that people are just doing it wrong or without training, but that they lack knowledge of the relevant social theory to ultimately make real sense of what they experience or that they simply don't spend enough time researching. Pragmatic ethnography from James Dellow. Is it always appropriate?
HAROLD JARCHE From hierarchies to wirearchies
| SUNDAY, MARCH 17, 2013
My experience is that communities of practice can help make the transition from hierarchies to networks, or as Jon Husband describes the resulting structure; wirearchy. Communities Communities of practice, both internal and external; can be safe places between highly focused work and potentially chaotic social networking.
HAROLD JARCHE Work is already a game
| MONDAY, MARCH 11, 2013
The games that are discussed are called monument games, or exemplars of good practice. Extrinsic rewards [gamification] only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. I’d like to unpack that short statement. Learning Work
- WSIS + 10 meeting
At the end of February there was the World Summit on the Information Society (WSIS) + 10 meeting: it is "+10" as it is 10 years since the 2003 meeting in Geneva. At the same time there was a meeting for the ongoing work reviewing the Media and Information Literacy competencies and indicators.
HAROLD JARCHE From ideas to ideology
| MONDAY, MARCH 4, 2013
The industrial era was based on the notion of standardization and best practices. And the duty of being transparent in our work and sharing our knowledge rests with all workers. Charles Green wrote a few years ago that management is still fighting the industrial revolution : Ideas lead technology. Technology leads organizations.
HAROLD JARCHE Perpetual Beta is the new reality
| FRIDAY, MARCH 1, 2013
My interest in personal knowledge management (PKM) started with my own need to stay up to date in my field. could have handled things better if people were actively and openly sharing their knowledge. Online social networks and communities of practice cooperate. It has since become a core part of my professional services.
HAROLD JARCHE Social Learning in Business
| MONDAY, FEBRUARY 18, 2013
Knowledge networks are like the paradox of life; the more you give, the more you get. In knowledge networks, openness enables transparency, which fosters a diversity of ideas. In a world where intangibles drive the economy, we need practical ways to work in this fuzzy space. But what does that really mean? Just one.
HAROLD JARCHE Competitive knowledge
| MONDAY, FEBRUARY 11, 2013
Knowledge itself is not a great business advantage, and if it were, academic institutions would be running circles around the Fortune 100. It’s what gets done with the knowledge that matters. Nick Milton describes four types of organizational knowledge: Core, Non-core, New, & Competitive. Competitive knowledge.
HAROLD JARCHE Ensuring knowledge flow through narration
| SUNDAY, FEBRUARY 10, 2013
As with knowledge artisans , many learners now own their knowledge-sharing networks. He also recommends creating short posts that are easy-to-skim; as they make this kind of narration practical for both the author and the audience. Developing good narration skills takes time and practice. Organizations can do the same.
HAROLD JARCHE The new artisans of the network era
| WEDNESDAY, FEBRUARY 6, 2013
Are knowledge workers the new artisans of the network era? If so, can you call yourself a knowledge worker if you are not allowed to choose your own tools? Today, knowledge artisans of the network era are using the latest information and social tools in an interconnected economy. Knowledge artisans are connected workers.
CONVERSATION MATTERS How Knowledge Workers Learn Judgment
| MONDAY, FEBRUARY 4, 2013
In order to respond to these kinds of situations, employees need more than the skills they learn in training, more than what is provided in a manual of regulations, and even more than what can be picked up through reading the best practice of others. Knowledge then is not stable, but is ever changing. He was on the ground.
CLARK QUINN Real mLearning
| MONDAY, FEBRUARY 4, 2013
My argument is pretty simple: just because courses are on a different device, if they’re a traditional course – page turning with knowledge test, a virtual classroom, or even a simulation – if it’s only made touch-enabled, it’s still just elearning. Then, what is mlearning? So, when is it really mlearning?
COLUMN TWO Book review: Enterprise Search by Martin White
| SUNDAY, FEBRUARY 3, 2013
The phrase “information overload” has long since passed into cliche, and yet we’ve done little of practical value to help staff and managers find what they need. This is Martin’s best book yet, written with immense clarity and depth of knowledge. Search is a tremendously important topic within organisations.
BOXES AND ARROWS The Power of Collaboration
| THURSDAY, JANUARY 31, 2013
didn’t find much research on visual design practice for multiple cultures and genres. Visual communication design creates effective communications that can “affect the knowledge, attitudes and behavior of people” (Frascara, 1997, p. A quote that I stumbled on during grad school stuck with me. One,” I said. Now how many do you see?”.
CHIEFTECH Don't crowdsource the Style Manual for government, create a new Gov 2.0 platform
| WEDNESDAY, JANUARY 30, 2013
pure wiki model might also be difficult to use in practice, if the standards are constantly shifting. Here's my proposal. Let's crowdsource the Style Manual. Really the underlying issue that the agency responsible is trying to solve is: Lack of internal expertise within the federal government to write the manual. Some Government 2.0
KNOWLEDGE JOLT WITH JACK A there superlative practices?
| WEDNESDAY, JANUARY 30, 2013
The Process Excellence Network has a post by Chris Gardner on best practices, When do you know a practice is truly "best"? In addition, no practice remains "best" forever, as business practitioners constantly find better ways of doing things. demographic, environmental, cultural) that are best for a given practice.
HAROLD JARCHE PKM in 2013
| SUNDAY, JANUARY 27, 2013
“The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” Personal knowledge management (PKM) is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively. ” Knowledge. ” - Thierry de Baillon.
HAROLD JARCHE Managing in Complexity
| THURSDAY, JANUARY 24, 2013
Many of our practices are still premised on work being simple or complicated. We have to understand complex adaptive systems and develop work structures that let us focus our efforts on learning as we work in order to continuously develop next practices. Tacit knowledge flows in networks through social learning.
CLARK QUINN Old -> New
| WEDNESDAY, JANUARY 23, 2013
The pragmatic barriers to creating simulations are falling down, and we now know that knowledge test isn’t an adequate assessment of ability to apply. Most importantly, we can make the practice environment much closer to the performance environment. If it matters, we need to match practice to task and learner, and we can.
HAROLD JARCHE Prepare for the future of work
| THURSDAY, JANUARY 17, 2013
This is what personal knowledge management is all about. It starts by seeking people and knowledge sources and the Seek-Sense-Share cycle finishes by sharing with communities and social networks. PKM practices can help make sense of the current environment, whether it be your profession, your job, or your areas of interest.
PORTALS AND KM Blog Cases from 2005: Thomas Jones on Oklahoma Wine
| WEDNESDAY, JANUARY 16, 2013
Improve knowledge sharing between major players in Oklahoma wine industry. So he regularly posted links and articles concerning wine industry business practices, legal issues, financing and vineyard management. This is another in a series of case studies from people I interviewed in 2005 about their blogging efforts. Allow.no
HAROLD JARCHE You are not the only bee in the hive
| MONDAY, JANUARY 14, 2013
Sharing tacit knowledge through conversations is an essential component of knowledge work. Social media enable adaptation, and the development of emergent practices, through conversations. It also shows that workers are not mere human resources that fill job positions. It is social and it is complex. The time to start is now.
HAROLD JARCHE The Power of Pull and PKM
| WEDNESDAY, JANUARY 9, 2013
John Seely Brown & Lang Davison looks at how digital networks and the need for long-term relationships that support the flow of tacit knowledge are radically changing the nature of the enterprise as we know it. It is also an excellent reference book for understanding many facets of personal knowledge management. Find (Seek).
BOXES AND ARROWS Interviewing Executives and SME Stakeholders
| MONDAY, JANUARY 7, 2013
subject matter expert isn’t just someone who was a user (or did a similar job) once upon a time—it’s someone who has broad and deep industry experience and who understands industry best (and worst) practices. Get definitions of terms, ask about best and worst practices, common processes, and regulations. Many thanks to Ms. See also.
CLARK QUINN Refining Designing
| THURSDAY, JANUARY 3, 2013
That is, you want to provide practice with the resources as part of the learning experience to develop the performer’s ability to use the resources in the performance situation. If, however, it’s either too confusing, or already common knowledge, I need to work more. Which, of course, may actually need to be iterative.
KNOWLEDGE JOLT WITH JACK The High-Velocity Edge
| SUNDAY, DECEMBER 30, 2012
knew I would appreciate the book from my "operational excellence" point of view, but I was pleasantly surprised to connect with the book from the knowledge management perspective as well. Notice how much knowledge shows up throughout: Specifying design to capture existing knowledge and building in tests to reveal problems.
HAROLD JARCHE Some thoughts from 2012
| FRIDAY, DECEMBER 21, 2012
Learning is not something to “get” The only knowledge that can be managed is our own. Shifting our emphasis from collaboration, which still is required to get some work done, to cooperation, in order to thrive in a networked enterprise, means reassessing some of our assumptions and work practices. The Learning Organization.
PORTALS AND KM Blog Cases from 2005: Gautam Ghosh on Management
| FRIDAY, DECEMBER 21, 2012
In 2004 Gautam Ghosh wrote the blog, Gautam Ghosh on Management (that now redirects to the new one) that provided his “musings on the corporate world, management & strategy, HRD, training, innovation & creativity, knowledge management & creation, organizational development, the “new” economy, systems thinking, complexity theory, etc.”
CLARK QUINN Unlearning?
| THURSDAY, DECEMBER 20, 2012
Jane Bozarth suggests , is: “overwriting existing knowledge or skill, or just pushing it to the background to accommodate something new, or rewiring pathways” And points out that it’s hard work. Recently, there’s been a lot of talk and excitement about unlearning, and it’s always rubbed me the wrong way.
HAROLD JARCHE Starting to work out loud
| MONDAY, DECEMBER 17, 2012
strongly suggest that the first step of starting to work out loud, as part of personal knowledge management, has to be as simple as possible. Free Your Bookmarks: This is a very simple shift that only requires a slight deviation from a common practice: saving bookmarks/favourites on your browser. But they probably won’t. Keep shipping.
CHIEFTECH Senubo - heavy industry software influenced by social software
| FRIDAY, DECEMBER 14, 2012
However, Senubo are clearly designing a solution specific to both the business processes and work practices of an industrial site. I'm really excited to see examples of enterprise social software being applied outside of the typical knowledge worker scenarios, e.g. white collar consultants. Industrial Mold & Machine.
HAROLD JARCHE networked unlearning
| MONDAY, DECEMBER 10, 2012
That bleeding edge agile practitioner who dogmatically insists that they won’t work with unless you follow these four (in their view) essential agile practices has more in common with their older colleagues still clinging to waterfall methodologies than they are comfortable admitting. Unlearning takes practice. Peter Evans-Greenwood.
COLUMN TWO SharePoint best practice 7/25: what roles in a SharePoint intranet dream team?
| TUESDAY, DECEMBER 4, 2012
The knowledge and skills required is too much for one person, making it critical to put in place a ‘SharePoint dream team’ But what roles are required? In practice, the intranet manager often plays some sort of project management role due to their functional knowledge. Why build a dream team? Read more.
HAROLD JARCHE Quotes to learn from
| FRIDAY, NOVEMBER 30, 2012
BetaLeadership – “Most CEOs of the world at some point long ago delegated disciplined practice and learning – and thus became relatively dumb.” Paulo Freire: ”To teach is not to transfer knowledge but to create the possibilities for the production or construction of knowledge.” Period.”
HAROLD JARCHE Working in the dark
| THURSDAY, NOVEMBER 29, 2012
What may be considered a knowledge management problem, finding the right information at the right time, is really a transparency one. For more contextual knowledge, I ask my network via text message, Twitter, blog or forum. The reason I can do this is that either the knowledge or the knowledgeable person is visible on the web.
FUTURE OF WORK Future of Work Agenda Newsletter – November 2012
| WEDNESDAY, NOVEMBER 28, 2012
Everyone I know who is in the knowledge business believes that shorter and more frequent commentary is a more effective and more meaningful way to launch and maintain conversations with people like you. And from now on I look forward to providing smaller, bite-sized chunks with practical ideas that you can put to work right away.
HAROLD JARCHE Coherence in complexity
| MONDAY, NOVEMBER 26, 2012
The majority of the [ HBR Paywall ] article is focussed on a ‘new’ concept Kotter calls ‘Strategic Accelerators’ In effect, he is talking about using Communities of Practice/collaborative networks to tap into the power and agility of the informal capabilities of an organisation. This is not an “either or” idea.
HAROLD JARCHE A theoretical model for PKM
| WEDNESDAY, NOVEMBER 21, 2012
My focus on PKM developed after an initial personal need and then increased when I saw how personal knowledge management could help others. Cheong, Cheong, KF 2011, ‘ The roles and values of personal knowledge management ‘, DBA thesis, Southern Cross University, Lismore, NSW – now adds some solid research to the field.
CHIEFTECH Is email really the nemesis of better collaboration software?
| MONDAY, NOVEMBER 19, 2012
With the appearance of the World Wide Wed in 1994, work on Web-based interfaces for email begin immediately and this further extended the reach of email, entrenching it as a practical communication tool for both business and home users - for example, Hotmail appeared in 1996. When did email become an essential business tool? In 1987, David J.
HAROLD JARCHE Become your own upstart
| SUNDAY, NOVEMBER 18, 2012
Perhaps you realize that your organization is not dealing well with networked customers and has poor knowledge-sharing and collaboration skills. Upstarts & Incumbents. In Clayton Christensen’s book, Seeing What’s Next the authors discuss how new business entrants (upstarts) can target non-core customers of industry incumbents. These
TONY KARRER eLearning Conferences 2013
| TUESDAY, NOVEMBER 13, 2012
link] December 5-8, 2012 Technology Education Research Conference: Best Practice in Technology, Design and Engineering Education, 7 th biennial, Crown Plaza Hotel, Gold Coast, Queensland, Australia. link] January 29-February 1, 2013 Health Informatics and Knowledge Management , Adelaide, South Australia, Australia. Clayton R. link].
CONNECTING 2 THE WORLD The history of training in US companies
| TUESDAY, NOVEMBER 13, 2012
The role of education and training in the US correlates to the management practices that have developed over the last century. Knowledge of work practices were passed down from expert to novice through the apprenticeship. In an agricultural economy, labor was divided into small individual pieces. Now I teach about networking.
HAROLD JARCHE EEA Learning Day
| MONDAY, NOVEMBER 12, 2012
Communities of practice bridge the gap between getting work done and serendipitously connecting to looser social networks. Harold Jarche will present a new framework for working smarter which includes the narration of work, transparency and knowledge-sharing to increase innovation. Communities Informal Learning
CONNECTING 2 THE WORLD Unemployment, training, and education
| MONDAY, NOVEMBER 12, 2012
With an integrated approach with educational institutions combining both theoretical with practical training/education, we should be able to have a workforce that can be continually trained/updated, but also have the creativity upon which the US successfully expanded into the information economy.
KNOWLEDGE JOLT WITH JACK Community is not all the same
| FRIDAY, NOVEMBER 9, 2012
In the knowledge management arena, there has long been discussion of communities of practice , particularly inspired by the research of Etienne Wenger but also the domain of many other thinkers and practitioners, like John Tropea. . Leanne Chase of The Community Roundtable has a good reminder of How Do You Build a Thriving Community?
HAROLD JARCHE A coherent path to social business
| TUESDAY, OCTOBER 30, 2012
think it boils down to three things: Openness, Knowledge-sharing, and Diversity. If workers cannot connect with anyone they need to, then the knowledge needed to address a problem may never be revealed to those who need it. Openness means getting rid of jobs, which subvert openness, innovation and emergent practices.
HAROLD JARCHE From observation to breakthrough
| SUNDAY, OCTOBER 28, 2012
It also aligns with personal knowledge management ( PKM ) or those routine behaviours that we can practice and perfect in order to enhance learning and innovation at an organizational level. We use our understanding of our communities and networks to discern with whom and when to share our knowledge. Insight equates to Sensing.
KNOWLEDGE JOLT WITH JACK KM Conversation
| THURSDAY, OCTOBER 25, 2012
The discussion covered a range of topics from personal knowledge management to KM technology rollouts to "how to" to social business and more. brought up Personal Knowledge Management, as I had done Harold Jarche's PKM workshop last month. We even had a visitor from my old stomping grounds in KM Chicago. How well do we recognize that?
PORTALS AND KM KM for Non-Profits in Developing Countries
| WEDNESDAY, OCTOBER 24, 2012
Nancy Dixon recently posted a comprehensive summary of research she did of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries (see A Knowledge Management Strategy for Non-Profits Working in Developing Countries ). These knowledge exchanges need to be reciprocal.
HAROLD JARCHE Innovation is not a repeatable process
| TUESDAY, OCTOBER 23, 2012
” This is why I think personal knowledge management is so important. want every knowledge worker to discover his or her own processes. Accepting PKM, as a flowing series of half-baked ideas, can encourage innovation and reduce the feeling that our exposed knowledge has to be ‘executive presentation perfect’.
HAROLD JARCHE Understanding behaviour
| MONDAY, OCTOBER 22, 2012
Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. Consider the case of medical researchers sharing their professional knowledge and findings amongst peers. Insights from one person can save another a lot of wasted time.
CLARK QUINN Learning There
| WEDNESDAY, OCTOBER 17, 2012
The notion that providing abstract knowledge will lead to any meaningful outcome has already pretty much been debunked both empirically and theoretically. What these models seem to suggest is that what can and will work is deep scaffolded practice and guided reflection, based upon a situated cognition. This isn’t easy reading.
HAROLD JARCHE Principles of Networked Unmanagement
| SUNDAY, OCTOBER 14, 2012
Cooperation in our work is needed so that we can continuously develop emergent practices demanded by increased complexity. This information can be mapped, and frameworks such as knowledge management help us to map it. This is how simple and complicated knowledge gets automated. Cooperation. Cooperation is a driver of creativity.
INFORMATION LITERACY WEBLOG Badke's books: Research processes and Research Strategies
| FRIDAY, OCTOBER 12, 2012
The aim is to transform education from what some see as a primarily one-way knowledge communication practice, to an interactive practice involving the core research tasks of subject disciplines." Badke, W. 2012) Teaching Research Processes: The Faculty Role in the Development of Skilled Student Researchers. Info here. 4th ed.
HAROLD JARCHE The revolution starts within
| WEDNESDAY, OCTOBER 10, 2012
If you are convinced that your future workplace should look more like a Wirearchy , ( a dynamic two-way flow of power and authority based on, knowledge, trust, credibility, a focus on results; enabled by interconnected people and technology ) then the best thing you can do now is prepare. Become a knowledge curator and share widely.
HAROLD JARCHE “They don’t want to train people on the job anymore”
| TUESDAY, OCTOBER 9, 2012
Participants this year have commented that the workshops have changed how they think: This program has made me think differently about my professional practice. As knowledge workers, it’s essential to note that Anything that can be reduced to a flowchart will be automated. Candidates are left to fend for themselves.”
HAROLD JARCHE It starts with capturing knowledge
| TUESDAY, OCTOBER 2, 2012
Capture Knowledge. Capturing knowledge is the foundation, and drives value up the chain, enabling sharing of knowledge and the ability to take action on that knowledge. Tacit knowledge is where the action is, and in most cases, it’s the people with the tacit knowledge that deliver the results.
CLARK QUINN Beyond eBooks
| MONDAY, OCTOBER 1, 2012
Apple’s expanded the ePub format with the ability to do quick knowledge checks (e.g. Imagine putting that into play for learning: you read a graphic novel that’s about something interesting and/or important, and then there’s a simulation game embedded where you have to practice the skills. Why ebooks, not on the web?
HAROLD JARCHE Talent vs Labour
| SUNDAY, SEPTEMBER 30, 2012
If you want to be valued (and paid) in the network era, then you need to do work with high task variety, requiring continuous informal learning, and based on mostly implicit (tacit) knowledge that cannot be easily codified or shared. We’ve been lulled into the notion that information processing is knowledge work. itashare.
HAROLD JARCHE PKM and innovation
| TUESDAY, SEPTEMBER 25, 2012
One way to practice these skills would be to promote personal knowledge management (PKM) in the workplace. Knowledge is the new capital, but it resides in each person’s head. In the FastCoDesign article, How do you create a culture of innovation? Observing: Watching the world around them for surprising stimuli. itashare.
CHIEFTECH Getting down to practical use cases for using social software inside business
| MONDAY, SEPTEMBER 24, 2012
Anyway, I missed this when it was first published a few months ago but I'm always looking for interesting examples of enterprise social software being used outside of the typical knowledge worker scenario (e.g Sorry, a bit of an accidental Salesforce theme at the moment (some big event happened last week or so I heard).
HAROLD JARCHE Don’t worry, nobody can steal your knowledge
| THURSDAY, SEPTEMBER 20, 2012
Why do I share my knowledge? could not share my knowledge with you, if I wanted. There is no such thing as knowledge transfer. Data and information can be transferred, but not knowledge. For me, PKM is a set of practices I can use to better articulate my knowledge. Nobody can steal your knowledge anyway.
CHIEFTECH A short history of intranets and what's next with social, mobile and cloud
| MONDAY, SEPTEMBER 17, 2012
Some called it knowledge management, but in 2002 Clay Shirky - more correctly - defined it as 'social software'. The idea was to produce a corporate Web portal that was just for internal use, to enable staff to share documents, best practices, customer information and the like. In this post: Where did intranets comes from? What next?
CHIEFTECH A short history of intranets and what next with social, mobile and cloud
| MONDAY, SEPTEMBER 17, 2012
Some called it knowledge management, but in 2002 Clay Shirky - more correctly - defined it as 'social software'. The idea was to produce a corporate Web portal that was just for internal use, to enable staff to share documents, best practices, customer information and the like. Where did intranets comes from? What is an intranet?
PORTALS AND KM Spigit Provides ICON as a Free Crowdsourcing Platform
| MONDAY, SEPTEMBER 17, 2012
It combines best practices and knowledge gained from delivering Spigit’s solutions to the market. I have covered Spigit before (see Spigit Provides Version S3 as Market Matures for Idea and Innovation Management and Spigit – Enabling Enterprise 2.0 Innovation Through Market Games ). They showed me a demo. Here is the home page.
INFORMATION WANTS TO BE FREE Living our values
| THURSDAY, SEPTEMBER 13, 2012
But I sometimes worry that in our zeal to serve our patrons and get them the content they need and want, we are sometimes inadvertently setting back the cause of universal access to human knowledge. We would oppose the massive transfer of ownership of knowledge from communities to corporations. Knowledge cannot be self-centered.
WWW.SOCIALTEXT.COM 6 Tips for Pushing Adoption Through the Roof | Enterprise Social Software Blog | Socialtext
| TUESDAY, SEPTEMBER 11, 2012
In the case of Socialtext client, McKesson, their Physician Practice Solutions support center was able to experience a dramatic 67% decrease in average speed to answer from 33 to 11 minutes. Learning from your peers provides insight and knowledge that can move any organization forward into positive results. Contact Sales Login. Tweet.
HAROLD JARCHE Validation and feedback
| SUNDAY, SEPTEMBER 9, 2012
On-job performance is an evaluation measure that aims to determine if the trainee has been able to transfer the knowledge, skills or attitude learned in the training environment to the real world of the job. They work well when you have established best or good practices to base the training on. Training Efficiency.
ANECDOTE 5 tips to pick a high-quality coach, mentor or teacher
| WEDNESDAY, SEPTEMBER 5, 2012
It is a fascinating read and brings out, yet again, the importance of deliberate practice, a concept you may have seen us mention on many occasions in this blog. From cab drivers in London doing the knowledge , to Benjamin Frankiln improving the way he wrote , to the Jamacian bob sleigh team , immortalised in the film 'Cool Runnings'.
INFORMATION LITERACY WEBLOG Chat Literacy Information Literacy discussion: day 1
| TUESDAY, SEPTEMBER 4, 2012
well, I do put forward IL as an exciting, international concept, as well as a very practical concept that they can use to get better marks! Today was the first day of the information literacy discussion on Chat Literacy. It's been very interesting - 80 posts so far, from all around the world. This is the page for Day 1 [link].
HAROLD JARCHE Barriers to PKM
| THURSDAY, AUGUST 30, 2012
A few weeks ago I asked my extended online network, “ What do you think is the biggest fear/need/barrier when it comes to adopting personal knowledge management (PKM) as a practice? PKM practices can help people take off those weights. Management thinks PKM is only for certain, higher-level employees (it’s not).
KNOWLEDGE JOLT WITH JACK The New Social Learning
| SATURDAY, AUGUST 25, 2012
enjoyed this very practical book of ideas and advice around how to use new "social" technologies in support of a key need in organizations: ongoing learning at the individual, group and organizational level. . It is summer and my business-related reading has slowed to a crawl in favor of beaches, bike rides and vacations.
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