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  • TONY KARRER  |  TUESDAY, APRIL 3, 2007
    [Knowledge, Knowledge Work] Corporate eLearning
    Corporate eLearning Blog posts related to Corporate eLearning: eLearning Tools - Wikis, Blogs and More in Corporate eLearning New Debate on Value of Blogs and Wikis in the Enterprise Open Source Business Model Knowledge Management Core Issues Use of iPods and other Mobile Learning IBM Taps Employees for Innovation Using Blog Like Tools Corporate Learning Laggards? Search - Implications on Knowledge Work Corporate eLearning Development: Learning2.0,
  • PORTALS AND KM  |  MONDAY, AUGUST 23, 2010
    [Knowledge, Knowledge Work] Traditional Intranets are so Nineteenth Century
    Oscar Berg posted a useful piece on why traditional intranets fail today's knowledge workers that I want to bring to your attention. Oscar starts with some useful stats on the increasing amount of knowledge-based work. He writes that a study by The Work Foundation estimated our workforce has 30 per cent in jobs with high knowledge content, 30 per cent in jobs with some knowledge content, and 40 per cent in jobs with less knowledge content.
  • TONY KARRER  |  SATURDAY, NOVEMBER 22, 2008
    [Knowledge, Knowledge Work] ASTD TechKnowledge
    Session Hopping a Practical Guide General Session - New Work Literacies and E-Learning 2.0 These changes are continuously transforming the landscape for knowledge work. The results are in, and most knowledge workers are struggling to adapt to new forms of work and learning. In this keynote, Dr. Tony Karrer will look at the transformation of knowledge work into concept work and the implications for the roles and responsibilities of learning professionals.
  • FUTURE OF WORK  |  MONDAY, APRIL 21, 2014
    [Knowledge, Knowledge Work] Thinking About Thinking
    Of course, in today’s frantically paced world most of us have to work at being truly alone – to get “far from the madding crowd,” to turn off our smartphones, and to let our unconscious minds take over. In fact, Brady reports that, while the responses he hears in workplace visioning sessions with clients were for many years about the need for more collaboration, currently the most frequent thing he hears people say about their work is “I just need some time to think.”.
  • PORTALS AND KM  |  FRIDAY, MARCH 1, 2013
    [Knowledge, Knowledge Work] Blog Cases from 2005: Complete Listing
    Jack Vinson on Knowledge Management. Jim McGee on Knowledge Work. Over the past few weeks I have posted a series of case studies from people I interviewed in 2005 about their blogging efforts. Now as we move to 2013, I found it interesting to look back at the early days of business blogging. I only included cases from people who are still blogging now. These cases have not appeared on this blog before. Here is the list in order of publishing. Gautam Ghosh on Management.
  • KMEDGE.ORG  |  MONDAY, FEBRUARY 16, 2009
    [Knowledge, Knowledge Work] What KM Can Learn from Social Networking
    Savvy companies have been engaged in the management of knowledge for 20 years. More recently, communities of practice have become the platform for knowledge sharing. And how can we tap this energy to do a better job of enabling knowledge work? These issues will be the focus of APQC's next knowledge management community call , hosted by Jerry Ash , publisher of Smart People Magazine.
  • HAROLD JARCHE  |  WEDNESDAY, FEBRUARY 24, 2010
    [Knowledge, Knowledge Work] A framework for social learning in the enterprise
    Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. - Charles Jennings explains why we need to move away from a focus on knowledge transfer and acquisition, an approach rooted in Plato’s academy: We are moving to the world of the sons of Socrates, where dialogue and guidance are key competencies. Making social learning work.
  • WWW.CMSWIRE.COM  |  TUESDAY, AUGUST 7, 2012
    [Knowledge, Knowledge Work] Social Business: We Have the Tools. Now What?
    For years, tech-savvy early adopters have adopted and used social tools such as blogs, wikis and micro-blogging at work. How can we use them to change the way we work? And even if we see the use cases and want to change our ways of working, how do our work environments encourage and enable us to do this? One thing that stuck with me from his talk was when he said that there is a grass ceiling for grass-root initiatives, they can only change work to a certain extent.
  • TONY KARRER  |  SUNDAY, JUNE 1, 2008
    [Knowledge, Knowledge Work] Work Literacy Launch
    I'm very happy to announce that Michele Martin and I have just launched Work Literacy - a network of individuals, companies and organizations who are interested in learning, defining, mentoring, teaching and consulting on the frameworks, skills, methods and tools of modern knowledge work. When discussing new(ish) tools like blogs and social bookmarking, and discussing things like advanced search techniques, there's a gap in knowledge work skills.
  • WWW.SCIAM.COM  |  THURSDAY, MAY 29, 2008
    [Knowledge, Knowledge Work] Blogging--It's Good for You: Scientific American
    Blogging about stressful experiences might work similarly. News Scan Microsoft, Google Fighting for Unused Spectrum between TV Channels Working Knowledge Working Knowledge: Inside the Kindle E-Book Reader Skeptic Ben Steins Expelled Exposed Scientists’ understanding about the neurobiology underlying therapeutic writing must remain speculative for now.
  • KNOWLEDGE JOLT WITH JACK  |  WEDNESDAY, MAY 16, 2012
    [Knowledge, Knowledge Work] Day 2 and 3 of #LSSC12 - lots to learn
    This is one of the big elements of knowledge work - you can't change it until you can see it. He particularly warned about staying away from making assumptions and working at the levels of Select and Describe (rather than Explain, Evaluate, Propose Actions). The work that happens on Kanban doesn't exist in a vacuum. There are the feeding streams; the coordinating teams; and the processes to whom we handoff our work.
  • KNOWLEDGE JOLT WITH JACK  |  FRIDAY, MARCH 30, 2012
    [Knowledge, Knowledge Work] The Magic of Doing One Thing at a Time
    Why is it that between 25% and 50% of people report feeling overwhelmed or burned out at work? It's not just the number of hours we're working, but also the fact that we spend too many continuous hours juggling too many things at the same time. Wherever we go, our work follows us, on our digital devices, ever insistent and intrusive. Multitasking in the business context means working on multiple tasks "at once."
  • KNOWLEDGE JOLT WITH JACK  |  MONDAY, FEBRUARY 9, 2015
    [Knowledge, Knowledge Work] The CIO's Guide to Breakthrough Project Portfolio Performance
    The focus here is has to be on ensuring projects are released to take advantage of the capacity of the constraint of the whole portfolio of projects: don''t release more work than the resource can safely handle. Don''t force your most precious resource into the situation where they are forced to switch from project to project to project without finishing the work of the moment. In a portfolio, it is just as important to be flowing the right work in the right way for overall success.
  • FUTURE OF WORK  |  MONDAY, AUGUST 15, 2016
    [Knowledge, Knowledge Work] Why Collaborative Leadership is Central to the Future of Work
    That definition comes from researchers Neil Howe and William Straus, the authors of an important book on the future of work – and life – titled The Fourth Turning ; it was actually first published in 1997, but I’ve just picked it up again and find its insights just as timely and actually even more compelling today than when I first discovered it. It used to be that punching the time clock at the start of the work day meant turning off your personality and your individuality.
  • CLARK QUINN  |  WEDNESDAY, JUNE 18, 2008
    [Knowledge, Knowledge Work] Workshop Exercise Design - Help Needed
    I've just posted Identify Knowledge Work Tasks - Workshop Exercise which describes a workshop exercise that I'm considering using in several different workshops. Please help: Identify Knowledge Work Tasks - Workshop Exercise I feel like it makes a lot of the discussion more concrete. I'm really hoping that folks will help me out by: a. telling me what they would say if they were in the workshop and b. giving me thoughts on the exercise itself.
  • WORK LITERACY  |  SUNDAY, NOVEMBER 9, 2008
    [Knowledge, Knowledge Work] Concept Worker
    But then he describes how we’ve really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. In other words… Concept Work and Concept Worker. The person in the call center does quite a bit of routine knowledge work.
  • WORK LITERACY  |  SUNDAY, NOVEMBER 9, 2008
    [Knowledge, Knowledge Work] Concept Worker
    But then he describes how we’ve really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. In other words… Concept Work and Concept Worker. The person in the call center does quite a bit of routine knowledge work.
  • HAROLD JARCHE  |  SUNDAY, NOVEMBER 21, 2010
    [Knowledge, Knowledge Work] Transparent work
    Sending out a clear memo (email) may have worked before, but looking for that email or document six months later on some kind of shared intranet drive is another issue completely. Adding an enterprise resource system (LMS, TMS, HRIS, etc) doesn’t help much either, because the enforced knowledge structure makes little sense to the individual worker. What may be considered a knowledge problem is really a transparency one.
  • HAROLD JARCHE  |  THURSDAY, AUGUST 12, 2010
    [Knowledge, Knowledge Work] Trust
    A while back, Charles Green responded to my post about the knowledge economy being a trust economy : Your title captures an important insight; the knowledge economy allows significant distribution of nodes of knowledge, means of production, etc. I’ve referred several times to articles at the Trusted Advisor because trust is such an important factor in knowledge work as knowledge and innovation cannot be effectively coerced from workers.
  • FUTURE OF WORK  |  MONDAY, APRIL 7, 2014
    [Knowledge, Knowledge Work] Stop Managing Me!
    In all the debate and discussion about workplace design one very fundamental factor is often overlooked: the importance of individual choice in where, when, and how work gets done. Rather, we need to recognize that different tasks require different physical environments, and different people work best in different places at different times. As I wrote some years ago, “I don’t need a workplace, I need many places” (see “ Musings on Knowledge Work and Place” for more on that idea).
  • REFLEXIONS  |  TUESDAY, SEPTEMBER 23, 2008
    [Knowledge, Knowledge Work] Adobe’s latest creative suite
    I've been thinking a lot lately about how documents need to be richer, more compelling and more evocative artifacts of knowledge work from page design to writing style. I'm really excited about new things people will be able to do in terms of both performance and productivity in CS4: swift workflows for interactive documents and rich knowledge assets rolling seamlessly from page to screen to portable devices.
  • THE BAMBOO PROJECT BLOG  |  TUESDAY, SEPTEMBER 22, 2009
    [Knowledge, Knowledge Work] Augmented Reality and the Future of Learning & Work
    A few weeks ago I was doing a social media training and a couple of participants started talking to me about "augmented reality" and how it was going to change learning and work. Implications of Augmented Reality for Learning & Work Although still in extreme infancy, you can see where there are some really interesting possibilities here with big implications for learning and work. How do you see it being applied to work
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, OCTOBER 21, 2015
    [Knowledge, Knowledge Work] Information Literacy Instruction: What Can We Learn from Reading and Writing Research #ecil2015
    He highlighted relevant work in education, some of which he was going to talk about more. He moved on to research in online reading, mentioning particularly the work of Leu, who looked at information processing practice in online reading (e.g. Another example given of online reading research was by Kiili, a qualitative study which identified various reading patterns in learners working in pairs on a task (e.g.
  • KNOWLEDGE JOLT WITH JACK  |  WEDNESDAY, FEBRUARY 1, 2012
    [Knowledge, Knowledge Work] Why Plans Fail or It's Your Own Darned Fault
    I like that Benson has decided to keep the discussion closely limited to cognitive biases connected to planning and managing knowledge work. I am very comfortable with the idea that we can't predict how long project work will take. It's a core tenant of the Critical Chain Project Management work I've done over 10+ years. I breezed through Jim Benson's short and informative Why Plans Fail: Cognitive Bias, Decision Making, and Your Business.
  • CLARK QUINN  |  SUNDAY, JUNE 1, 2008
    [Knowledge, Knowledge Work] Work Literacy Launch
    I'm very happy to announce that Michele Martin and I have just launched Work Literacy - a network of individuals, companies and organizations who are interested in learning, defining, mentoring, teaching and consulting on the frameworks, skills, methods and tools of modern knowledge work. When discussing new(ish) tools like blogs and social bookmarking, and discussing things like advanced search techniques, there's a gap in knowledge work skills.
  • NO STRAIGHT LINES  |  WEDNESDAY, JUNE 25, 2008
    [Knowledge, Knowledge Work] No Straight Lines / Lessons learned and learned lessons
    … a knowledge worker’s waste blog … Skip to content. I’m revisiting these ideas after sharing my thoughts about knowledge work as craft and the growth and development of young knowledge workers as craftsmen with the Work Literacy group. Before someone can start working in a craft, they must first learn the basics of the craft. As an apprentice, the reliance on existing knowledge is very high. Knowledge Management.
  • FUTURE OF WORK  |  SUNDAY, JANUARY 29, 2012
    [Knowledge, Knowledge Work] How Can I Manage Them if I Can’t See Them?
    That’s clearly the most common expression of resistance from managers who oppose letting their employees work from home (or from anywhere other than the corporate office). In fact, I am convinced the fundamental reason that many organizations have not embraced flexible work programs is that middle managers fundamentally mistrust their employees. I continue to see evidence of a pervasive and deep-seated belief that if an employee is “out of sight” his or her work will be out of mind.
  • TONY KARRER  |  TUESDAY, DECEMBER 1, 2009
    [Knowledge, Knowledge Work] 2009 Top Posts and Topics
    Discussion Forums for Knowledge Sharing at Capital City Bank eLearning Portal Integration Data Driven Notable Topics for 2009 Work Skills and Knowledge Work Work Skills Keeping Up? It’s interesting at the end of the year to go back through blog posts to see what my Best of 2009 is. I’ll also do a post similar to my post last year 2008 2009 that will look at my 12 eLearning Predictions for 2009. But for now, let me just focus on my Best of 2009.
  • KNOWLEDGE JOLT WITH JACK  |  MONDAY, OCTOBER 10, 2011
    [Knowledge, Knowledge Work] Kanban training
    I have been building my own thoughts about how Kanban can fit into some of the other work I have done. Be prepared to change it several times before the team finds the processes that work for them. And a lot of the background work should sound familiar to people who are involved in other continuous improvement projects. With WIP limits, there will be some point where work is requested but cannot start due to the limits.
  • PORTALS AND KM  |  TUESDAY, APRIL 20, 2010
    [Knowledge, Knowledge Work] Are There Best Practices for Enterprise 2.0 Adoption?
    I recently read a post, Why Best Practices Don’t Work for Knowledge Work , by my friend, Luis Suarez. Luis noted that he has been blogging about knowledge management for seven years and has yet to write a post on KM best practices.   He writes, “"Best Practices" are the worst thing you can apply to any kind of knowledge work. In contrast, he finds knowledge work, and enterprise 2.0
  • WHATMATTERS.MCKINSEYDIGITAL.COM  |  WEDNESDAY, OCTOBER 28, 2009
    [Knowledge, Knowledge Work] Using technology to improve workforce collaboration
    The heart of what knowledge workers do on the job is collaborate, which in the broadest terms means they interact to solve problems, serve customers, engage with partners, and nurture new ideas. Technology and workflow processes support knowledge worker success and are increasingly sources of comparative differentiation. Those able to use new technologies to reshape how they work are finding significant productivity gains. Knowledge workers are growing in numbers.
  • CLARK QUINN  |  THURSDAY, SEPTEMBER 17, 2009
    [Knowledge, Knowledge Work] Seed, feed, & weed
    The point, however, is from the point of the view of the learner, all the resources needed are ‘to hand’ through every stage of knowledge work. However, if you recognize that it will take time and tuning, and diligently work to nurture the network, you should be able to reap the benefits of an aligned group of empowered people. In my presentation yesterday, I was talking about how to get informal learning going.
  • JOINING DOTS: BLOG  |  WEDNESDAY, JULY 5, 2006
    [Knowledge, Knowledge Work] Joining Dots: Blog: A life interrupted
    Do they think people should be working non-stop all day on pre-planned tasks (well they have to be pre-planned to avoid any interruptions) to maximise productivity? If that were true, wed have little use for collaboration or knowledge-sharing tools. This is the dilemma often facing projects aiming to improve knowledge work. This might work in a factory, where workers are required* to take allocated breaks at set times to maximise their physical output.
  • TRACTION.TRACTIONSOFTWARE.COM  |  SUNDAY, NOVEMBER 15, 2009
    [Knowledge, Knowledge Work] Traction Software, Inc. | Blog1163: Enterprise 2.0 Schism
    I believe that although both technology and broad bottom-up participation are necessary to achieve the Drukerian vision, neither element alone is sufficient to achieve the noble end of re-engineering how ordinary people work together to achieve the ends of enterprises they choose to affiliate with. software, but studies for knowledge work where the value is not transactional (time to process a purchase order) are difficult to design and far too easy to fudge.
  • HAROLD JARCHE  |  FRIDAY, AUGUST 14, 2009
    [Knowledge, Knowledge Work] Aware Organizations
    Mark Dowds has released a white paper (PDF) on his new software venture, Brainpark , and knowing Mark, I’m sure it will be something completely different from the run of the mill software being sold for organizational productivity: If the twentieth century was shaped by automation and mass production, the twenty-first will be defined by those who can best curate knowledge.
  • GREEN CHAMELEON  |  THURSDAY, DECEMBER 17, 2009
    [Knowledge, Knowledge Work] Blog>> Competencies Redux
    I’ve started putting together some references on prior work on The Knowledge Bucket (this is a wiki reference resource for KM professionals), and it would be good if you could add references to any other work you know about. This was developed further by Abell and Oxbrow’s work for TFPL in 2001 ( Competing with Knowledge ). The British Standards Institute published ‘ Skills for knowledge working.
  • WORK LITERACY  |  THURSDAY, JULY 31, 2008
    [Knowledge, Knowledge Work] The New Skills
    I’ve been following the work literacy blog trying to get an idea of what other people think are the required skills for professionals in today’s workplace. My main research interest has been the process of developing and cultivating a personal learning network/environment and I’ve been pleased to see the work literacy blog devote some time to PLN/PLE. I have run surveys where I ask people to rate their knowledge work skills.
  • HAROLD JARCHE  |  WEDNESDAY, SEPTEMBER 21, 2011
    [Knowledge, Knowledge Work] Cooperation and networks at Innotribe
    Stowe will talk about the architecture of cooperation : The new architecture of work is now emerging, after decades of transition. White collar work became knowledge work which has now become creative work. The work is styled as information sharing through social relationships, and where ‘following’ takes the place of ‘invitation’. A new degree of privacy and autonomy animates cooperative work, in comparison to collaborative work.
  • TRENDS IN THE LIVING NETWORKS  |  WEDNESDAY, APRIL 29, 2009
    [Knowledge, Knowledge Work] Which would you prefer to do your work without: email or ERP?
    While it runs the basic business processes of a firm, it is essentially linear and doesn’t facilitate the networked connections and communication that support the everyday work of a knowledge-based organization. Laurie proposed that it would be interesting to ask people in an organization which they would prefer to do without in doing their work: ERP or email. is about enabling knowledge work.
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, JULY 23, 2008
    [Knowledge, Knowledge Work] Blog>> Sacred and Profane
    Last night on my way home I passed a migrant from mainland China of the deeply blue collar variety being very expressive on the phone in the way that only those unshackled by higher academics can be, and for some wayward reason I started reflecting on the “softening&# (I hesitate to say feminisation) of the workplace when it comes to knowledge work. Knowledge workers don’t seem to have that kind of gruff fun and trust building.
  • KNOWLEDGE MUSINGS  |  TUESDAY, JUNE 10, 2008
    [Knowledge, Knowledge Work] Work Literacy launched
    Here is something of relevance to anyone interested in making work better, both personally and collectively. Work Literacy Launched. June 1, 2008 - Tony Karrer and Michele Martin are pleased to announce the founding of Work Literacy. The most important contribution management needs to make in the 21st Century is to increase the productivity of the knowledge worker.” Okay, three items in one evening is tops after weeks of relatively low activity.
  • TONY KARRER  |  MONDAY, SEPTEMBER 21, 2009
    [Knowledge, Knowledge Work] LearnTrends 2009 – Free Online Conference
    We will bring together people who look at different aspects of learning and knowledge work to understand better what's going on in those areas and how we should be thinking about this holistically. Communities and Networks Knowledge Management Corporate Libraries Talent Management come together to form a cohesive picture. Send an email to your work colleagues to let them know.
  • TONY KARRER  |  THURSDAY, SEPTEMBER 6, 2007
    [Knowledge, Knowledge Work] Have Work and Learning Changed or the Way We Do Work and Learning?
    I'm struggling a bit with the question of whether what we need to do around Work and Learning has changed or is it only that the Context and the Methods have changed. However, when I look at what I do day-to-day and what other people do day-to-day as part of their work and learning, I don't see it as really being different. Basically, I see us: Staying generally knowledgeable on about my industry, my job skills, etc.
  • CHIEFTECH  |  MONDAY, MAY 21, 2012
    [Knowledge, Knowledge Work] Genre analysis of how Yammer is used within Deloitte Australia
    In the context of knowledgeintensive work the propositions of improving communication, information sharing and user involvement seem particularly promising. However, the role and impact of social technologies in enterprises in general and knowledge work in particular are still not well understood, despite emerging scholarly works in this field. Our case investigates emerging communicative work practices on the ESN platform Yammer within Deloitte Australia.
  • REFLEXIONS  |  WEDNESDAY, NOVEMBER 21, 2007
    [Knowledge, Knowledge Work] Steve Barth | Reflexions: Typography as a KM Tool
    Self-Organization (personal knowledge management) SenseMaking (cognition, learning, KM & CI) Single Lens Reflex (autobiography) Toolbox/Toybox (gadgets, software, sites) Archives February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 June 2009 May 2009 April 2009 March 2009 More.
  • TONY KARRER  |  WEDNESDAY, MARCH 5, 2008
    [Knowledge, Knowledge Work] Personal Learning Tools and Technologies
    Here are some of the links: Requirements of a PLE Framework Social Network Operating Systems Personal Work and Learning Environments (PWLE) - More Discussion Personal Work and Learning Environments PWLE Not PLE - Knowledge Work Not Separate from Learning Learning and Networking With A Blog (T+D article) Personal Learning Strategies Personal Learning Learning Systems EPSS and ePerformance Personal Learning for Learning Professionals - Using Web 2.0
  • WWW.THESOCIALORGANIZATION.COM  |  WEDNESDAY, MAY 11, 2011
    [Knowledge, Knowledge Work] The Social Organization: A Vision of The Social Organization
    The Importance of Social Networking to Information Work. Families with two working parents are strained for time. Families with one working parent are increasingly uneasy about the risk of one paycheck. Single adults are increasingly stressed because they are viewed as the employees most ready to work long hours. Employees and Project Managers Negotiate Work Commitments : Employees are free to self-commit to projects for which they are interested and have time.
  • HAROLD JARCHE  |  THURSDAY, APRIL 22, 2010
    [Knowledge, Knowledge Work] Instructional or Formal; whatever
    It shows that training & education (in the workplace) should concentrate on addressing a clear lack of knowledge and skills by using appropriate instructional interventions, well-established over the years. This is typically the area of performance support but also communities of practice, personal knowledge management, personal learning environments, etc. Informal learning (or whatever you want to call it) is a major opportunity for improving work performance.
  • TURNING KNOWLEDGE WORKERS INTO INNOVATION CREATORS  |  TUESDAY, SEPTEMBER 11, 2007
    [Knowledge, Knowledge Work] Dancing around the IT Flower | innovation Creators
    Does this framework also acknowledge these mixed work processes and environments? These mixed environments would be in the “leaves&# “ad hoc apps&# and, especially, “process tools to add knowledge work&#. Transactional workers sometimes do knowledge work. Knowledge workers sometimes do transactional work. This will truly help workers “get work done&# !&#
  • THE FASTFORWARD BLOG  |  THURSDAY, APRIL 29, 2010
    [Knowledge, Knowledge Work] Are Enterprise 2.0 Adoption Best Practices Useful?
    My friend, Luis Suarez provided the post, Why Best Practices Don’t Work for Knowledge Work. Luis noted that he has been blogging about knowledge management for seven years and has yet to write a post on KM best practices. He writes, “&# Best Practices&# are the worst thing you can apply to any kind of knowledge work. In contrast, he finds knowledge work, and enterprise 2.0 The senior people trying to sell the work did not want to hear this.
  • TONY KARRER  |  MONDAY, NOVEMBER 24, 2008
    [Knowledge, Knowledge Work] Evaluating Performance of Concept Workers
    Evaluator knowledge limit - In most cases, the person doing the performance evaluation knows less about the subject that the performer. To me this has heightened my sensitivity to the need for concept workers to reach out to people for knowledge work tasks in order to ensure they will receive a good evaluation. I'm coming to believe this is the most important Knowledge Worker Skill Gap.
  • NO STRAIGHT LINES  |  WEDNESDAY, JUNE 25, 2008
    [Knowledge, Knowledge Work] No Straight Lines / Technology makes it easy to remember,' the trick is learning how to forget
    … a knowledge worker’s waste blog … Skip to content. Just over a year ago, I wrote the following: My early days in Knowledge Management included a lot of time developing, deploying, and getting people to use “knowledge repositories.&# (At least trying to get people to use them.) I finally realized one day that the problem has become not, “How do we remember all this knowledge that we’ve learned?&# Knowledge Management.
  • TONY KARRER  |  TUESDAY, MARCH 24, 2009
    [Knowledge, Knowledge Work] Social Network Tools
    I'm hoping you can help a reader with thoughts and likely help others of us … A medium size nonprofit and lobbying organization is working on a designing and creating a social / work network for experts, students, volunteers who are willing to help through campaigning, lobby, sharing knowledge, working on solutions (writing documents).
  • PORTALS AND KM  |  THURSDAY, MAY 2, 2013
    [Knowledge, Knowledge Work] My AppFusions Blog Posts for April 2013
    As I mentioned, I am working with the  AppFusions  team on the re-launch of their blog,  Connecting the Enterprise --technologies and people daily. Making Enterprise Collaboration Work. McKinsey on Preparing for a New Era of Knowledge Work. It is an “ongoing resource and viewpoint from AppFusions on the value of connecting business and engineering systems.”.
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 14, 2010
    [Knowledge, Knowledge Work] Fluctuating support networks
    In Exploring the informal organization in knowledge work: A grounded theory of fluctuating support networks (2008), Judith concludes [my emphasis]: The study contributes to management praxis by raising awareness and offering insights into the practical value of fluctuating support networks and their power to rehumanize the knowledge workplace. Tags: Communities Informal Learning Work
  • HAROLD JARCHE  |  WEDNESDAY, AUGUST 5, 2009
    [Knowledge, Knowledge Work] The marginalized training function
    I have little doubt that most knowledge work is becoming more complex if for no other reason than the fact that we have squeezed out most redundancy in our systems and have automated any tasks we can. The only good-quality, high-paying work that is left requires contextual knowledge, problem-solving and creativity for those “out of bounds cases&#.
  • WORK LITERACY  |  TUESDAY, SEPTEMBER 23, 2008
    [Knowledge, Knowledge Work] Know Where You Can Find Anything
    As part of my presentations on Work Literacy and eLearning 2.0 - I discuss how learning and knowledge work are changed by things such as computers, mobile computing, the web, social media, social networks, access to people/experts through the web, and the flood of new tools. A post by Gina Minks - - where she discusses a quote from an inscription at FSU: The half of knowledge, is knowing where to find knowledge. on learning and knowledge work.
  • KNOWLEDGE JOLT WITH JACK  |  TUESDAY, OCTOBER 5, 2010
    [Knowledge, Knowledge Work] Measure the right things
    Each machine or work center should be running at maximum efficiency (meaning "up time" or products / hr or other measures). This usually drives each work center to run large batches because that makes them look very efficient - changeovers and setups are counted against their uptime metrics. The same measure drives the business to push additional work onto the shop floor to ensure everyone is "kept busy." What about in people or knowledge work environments?
  • TONY KARRER  |  WEDNESDAY, MARCH 25, 2009
    [Knowledge, Knowledge Work] Workplace Productivity
    One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. This is a big reason that I started Work Literacy. I firmly believe that all management and workplace learning professionals need to be constantly looking at how we can improve the performance of knowledge workers.
  • GREEN CHAMELEON  |  THURSDAY, JUNE 12, 2008
    [Knowledge, Knowledge Work] TownSquare … Social Networking and Social Computing R&D
    are tools and services that address in fundamental ways how people do knowledge work. It’s that simple … to do much of what we call knowledge work (other than filling in boxes on forms) people need to connect, talk, listen, point to sources and noodle together over ideas and new information. They look, in conversations, for ways to stitch information and knowledge together so that it becomes useful.Â
  • THE FASTFORWARD BLOG  |  TUESDAY, JANUARY 26, 2010
    [Knowledge, Knowledge Work] Exploring the HR Management Framework for Enterprise 2.0
    Because I think no one really knows what a large-scale transition to social computing and collaboration as core work activities really means for today’s (and tomorrow’s) human resources professionals and the management processes and practices they design, implement, coach and manage. I say that with full knowledge that the last two decades have seen a lot of talk and activity aimed at ‘modernizing’ human resources management practices.
  • WEB WORKER DAILY  |  SATURDAY, SEPTEMBER 26, 2009
    [Knowledge, Knowledge Work] WWD Weekend Reading List
    Steve’s 2 Cents: “How to Make Knowledge Work Fun&#. Here are some interesting posts from around the ‘Net to catch up with over the weekend: Grow Smart Business: “If You Have Time for Meetings, You Have Time for Marketing&#. ReadWriteWeb: “Social Networking Use Triples from Only a Year Ago&#. All Facebook: “10 Less Known Facebook Features&#. Six Revisions: “Website Features That You Can Easily Offload&#.
  • TONY KARRER  |  THURSDAY, AUGUST 30, 2007
    [Knowledge, Knowledge Work] Horizontal Learning
    However, knowledge workers and learners are adopting other work and learning techniques and tools because they support knowledge work and learning AND because they are incredibly easy to use, thus, the adoption hurdle is low (see Adoption of Web 2.0 Interesting post. Horizontal technologies for learning. In the eLearning sector many vendors have created eLearning solutions primarily for educational institutions.
  • DION HINCHCLIFFE'S WEB 2.0 BLOG  |  WEDNESDAY, JUNE 29, 2011
    [Knowledge, Knowledge Work] On Web Strategy
    I’m renaming this blog to On Web Strategy because I’ll continue to focus on the way the Web works, particularly what makes it so powerful for those that understand it. And the Web itself, far from reaching maturity, remains the single most exciting — and most rapidly moving — place to improve and transform how we live and work. This includes the following data points: Trends and Drivers of Work and Life Today. My old Web 2.0
  • KNOWLEDGE JOLT WITH JACK  |  TUESDAY, APRIL 9, 2013
    [Knowledge, Knowledge Work] Stop Starting, Start Finishing
    The sequence is pretty familiar: make the work visible (because knowledge work doesn''t show itself naturally); limit work in process; find what blocks flow; and continue looking for ways to finish more work. I''ve had the Stop Starting, Start Finishing brochure / comic from Arne Rock and his team sitting in my briefcase ever since the Lean Kanban conference last spring. "I''ll I''ll read this on a flight," I thought. .
  • REFLEXIONS  |  SUNDAY, JUNE 17, 2007
    [Knowledge, Knowledge Work] Steve Barth | Reflexions: Accelerating Decisions and Innovations
    Self-Organization (personal knowledge management) SenseMaking (cognition, learning, KM & CI) Single Lens Reflex (autobiography) Toolbox/Toybox (gadgets, software, sites) Archives February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 June 2009 May 2009 April 2009 March 2009 More. Richard Marrs and I will present our work on Sense-Making at the 11th annual KMWorld & Intranets Conference and Exhibition Nov.
  • SOCIAL-BIZ.ORG  |  FRIDAY, JANUARY 27, 2012
    [Knowledge, Knowledge Work] John Hagel on Social Technology Adoption | Collaborative Planning & Social Business
    Instead, companies have to change the way that they work. it is about individuals understanding how the technology works and how they benefit. Others resist because think it is added work. In general, this work is all manual, and very inefficient. Finding the right people, finding the right information, and getting them to work together. The big issue in knowledge management is that the knowledge that is most valuable is in people’s heads.
  • TONY KARRER  |  MONDAY, AUGUST 10, 2009
    [Knowledge, Knowledge Work] Social Software Adoption
    Adoption in the Enterprise - It's Personal Adoption Pendulum As I do presentations where I discuss Tools and Methods for Knowledge Work , I find myself wondering about adoption levels of these tools, and the following pendulum definitely describes how my feelings swing back and forth: Social Software Deployment Levels Over the past few years, there's definitely been greater deployment of social software in the Enterprise.
  • NANCY WHITE  |  TUESDAY, JANUARY 19, 2010
    [Knowledge, Knowledge Work] Skills for Learning Professionals…Part 2 | Full Circle Associates
    Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 05 2009 Skills for Learning Professionals…Part 2 Published by Nancy White at 1:41 pm under community , knowledge sharing , learning , networks , reflection , social media , technology stewardship Update: Part 3 is here. Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.
  • WWW.COGNITIVE-EDGE.COM  |  WEDNESDAY, NOVEMBER 7, 2007
    [Knowledge, Knowledge Work] Web 2.0 Podcast
    Podcast Earlier this month Jon Husband of Wirearchy interviewed me on a range of issues around social computing and knowledge management. For example, compnents include: Constant flows of information, hyperlinks, participation, interaction, social construction of knowledge, give and take, two-way flows, mass narrative and so on What, in your opinion, is the best definition of Web 2.0 on the area of professional activity known as Knowledge Management ?
  • KNOWLEDGE JOLT WITH JACK  |  SUNDAY, JUNE 3, 2012
    [Knowledge, Knowledge Work] How could CCPM be improved? #TOCICO
    The challenge for the participants was to come up with situations and environments where CCPM does not work as well. For example, we suggested that more up-front planning work is needed to create the killer experiments. On the managing work side of things, we talked about looking for mechanisms to help the researchers to NOT multitask across multiple projects. Some of these were discussed, and many are for another day: non-project work. visualization of the work.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, AUGUST 25, 2010
    [Knowledge, Knowledge Work] Networked Workplaces and The Evolving Social Organization
    Innovation abounds in the early stages and knowledge capitalization is aided by a common vision of the business. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. However, knowledge, and the acquisition of new knowledge, are still key factors for innovation and effectiveness.
  • TONY KARRER  |  MONDAY, MARCH 23, 2009
    [Knowledge, Knowledge Work] Share Best Practices - Patterns
    What works in my marriage won't necessarily work in -- and may even damage -- yours. The comments are also interesting but focus primarily on the word "best" vs. "leading" or "better" … overall the suggestion was to be very careful about assuming because something works in one situation it will work in others. customer satisfaction data) and provide knowledge workers (e.g.,
  • WORK LITERACY  |  SUNDAY, NOVEMBER 23, 2008
    [Knowledge, Knowledge Work] Evaluating Performance of Concept Workers
    Evaluator knowledge limit - In most cases, the person doing the performance evaluation knows less about the subject that the performer. To me this has heightened my sensitivity to the need for concept workers to reach out to people for knowledge work tasks in order to ensure they will receive a good evaluation. I’m coming to believe this is the most important Knowledge Worker Skill Gap.
  • WORK LITERACY  |  MONDAY, NOVEMBER 24, 2008
    [Knowledge, Knowledge Work] Evaluating Performance of Concept Workers
    Evaluator knowledge limit - In most cases, the person doing the performance evaluation knows less about the subject that the performer. To me this has heightened my sensitivity to the need for concept workers to reach out to people for knowledge work tasks in order to ensure they will receive a good evaluation. I'm coming to believe this is the most important Knowledge Worker Skill Gap.
  • KNOWLEDGE MUSINGS  |  WEDNESDAY, FEBRUARY 20, 2008
    [Knowledge, Knowledge Work] Eco-Friendly KM
    Knowledge is weightless - so it ought to exhibit a low carbon footprint, right? Well perhaps not, if you have to travel widely to gain or impart knowledge. Tacit knowledge, in particular, is not something that you can just download from the Web. Yet - even though we now have the technology for virtual working, there seems a great reluctance to take advantage of it and reduce travel.
  • TONY KARRER  |  WEDNESDAY, JANUARY 7, 2009
    [Knowledge, Knowledge Work] Top-Down Strategy
    It's left to the reader to interpret where they fit into their day-to-day concept work. Trying to fit any tool into the myriad of different work lives is really hard. It starts by looking at your key knowledge work: Roles Projects For myself, these might be: Roles Small Business Owner Manager Acting CTO Community organizer Expert / Speaker / Writer Client Advisor Family Vacation Planner Fine Dining Planner etc.
  • TONY KARRER  |  TUESDAY, SEPTEMBER 18, 2007
    [Knowledge, Knowledge Work] Time Spent on Blogging
    is how much time I spend on blog reading and writing and how anyone can work that into their already too busy life. I also got a form of this among the questions from the grad student (I'm slowly working through these.) Realize this is high, but much of my professional work is staying up to speed. A frequent question I get at the end of any presentation on eLearning 2.0
  • HAROLD JARCHE  |  WEDNESDAY, OCTOBER 20, 2010
    [Knowledge, Knowledge Work] Organizations and Complexity
    Knowledge-Based View. Knowledge Acquisition. Knowledge Capitalization. Humans work in complex environments and we are by our very nature unpredictable. I have met new friends, business partners and clients with social media, and like the authors of Trust Agents , I would say that a “no sales” approach works best in the long run. Corporations have shown that loyalty to the enterprise does not work both ways. It is how knowledge work gets done.
  • HAROLD JARCHE  |  FRIDAY, NOVEMBER 6, 2009
    [Knowledge, Knowledge Work] Friday’s Finds #25
    via @cammybean is a 2002 study at Sara Lee by Atos KPMG ( link to translation from original Dutch ) that 80% of learning occurred spontaneously during work [paraphrased]: What surprised the participants at the workshop was that a large proportion of learning was self-directed by workers. Nearly 80% of their learning fell within the categories of “spontaneous learning at work&# , “networking with colleagues&# and “consulting manuals and instructional materials&#.
  • CLARK QUINN  |  TUESDAY, SEPTEMBER 30, 2008
    [Knowledge, Knowledge Work] Searching for Expertise - LinkedIn Answers
    This is definitely a knowledge work task where talking to someone will help. Yesterday I created a screen cast on LinkedIn for Finding Expertise. Today, I saw a post on our Free - Web 2.0 for Learning Professionals where someone said: I am currently trying to find a SME experienced with Moodle (a CMS/LMS) and WizIQ (synchronous web class technology). I posted a query about this to several of the groups that I've joined on LinkedIn and have received about a dozen responses so far.
  • CONNECTING2THEWORLD.BLOGSPOT.COM  |  TUESDAY, AUGUST 5, 2008
    [Knowledge, Knowledge Work] Connecting 2 the World: Formulating the new work literacy framework
    Formulating the new work literacy framework. However, I guess one of my problems is in determining how this framework for identifying work literacy will be used and for which audience. I found Tonys model as one of "information search", or even information literacy (which those in the field of library science have really been doing a good job on formulating), but not work literacy. Michelle has outlined some good ways to categorize knowledge work. Work Literacy.
  • GREEN CHAMELEON  |  TUESDAY, AUGUST 1, 2006
    [Knowledge, Knowledge Work] Green Chameleon » Amaretto or Cognac – Which Tastes Better in Tiramisu?
    So, what has this got to do with knowledge management? Knowledge management and knowledge work (Peter Garas shares an article on actKM) is a lot like that. However, in addressing each of these various fronts, I would vary the definition of KM and knowledge work without straying from the base ingredients to suit the orientation of the audience. Search Green Chameleon and Straits Knowledge Newsletter Subscribe to our newsletter for regular updates.
  • PORTALS AND KM  |  FRIDAY, APRIL 16, 2010
    [Knowledge, Knowledge Work] My Favorite Tweets for April 1 - 15 2010
    I spot tested the reduced shortened urls and they all should work. thx @ LLiu : RT @ BillIves : @ dhinchcliffe : @ elsua Best Practices Don’t Work for Knowledge Work [link] also cuz best is contextual April 13. RT @ jackvinson : New post on KJolt: Is 'knowledge worker' no longer useful? Here is the fourteenth in a new series of posts that provide access to my favorite tweets that contain links to useful information. 
  • TONY KARRER  |  TUESDAY, FEBRUARY 17, 2009
    [Knowledge, Knowledge Work] Tapping the Social Grid - Free Webinar
    Tapping the Social Grid Date: Friday, February 27th Time: 9 - 10 am PACIFIC, Noon - 1 pm EASTERN Register Here Over the past 20 years, knowledge work has been transformed by the explosion of information sources and information flow. This has caused fairly radical changes in core work tools and methods. A social grid has formed that provides concept workers new work methods.
  • TONY KARRER  |  MONDAY, JUNE 16, 2008
    [Knowledge, Knowledge Work] Revolution in Workplace Learning
    Likely I (and others in Work Literacy ) will be doing similar workshops over the next few months. If you are interested, but can't attend this workshop, then you might want to go to Work Literacy and go to Services to state your interest. You will: Learn specific methods you can use to accelerate your own knowledge work and learning Define strategies for eLearning 2.0
  • THE FASTFORWARD BLOG  |  WEDNESDAY, FEBRUARY 11, 2009
    [Knowledge, Knowledge Work] Clay Shirky On Leadership and Management in an Interconnected World
    As a way to get into the issues, I asked Clay to offer his perspective about how the Web and its interconnectedness is affecting knowledge-based work. Clay feels that it matters enormously how directed or undirected the knowledge work is. If the purpose of the knowledge work is to discover or extend something as directed by management, then the focus is on R&D.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, FEBRUARY 11, 2009
    [Knowledge, Knowledge Work] FASTforward’09 Interview: Jon Husband, social computing thought leader and architect
    The scope and impact can be summarized, in his opinion, in the working definition of a concept he calls “wirearchy&# … a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology. Example after example today show us the growing impact of the decentralized distribution and use of information and knowledge on the major institutions in our society.
  • CLARK QUINN  |  TUESDAY, SEPTEMBER 23, 2008
    [Knowledge, Knowledge Work] Know Where You Can Find Anything
    As part of my presentations on Work Literacy and eLearning 2.0 - I discuss how learning and knowledge work are changed by things such as computers, mobile computing, the web, social media, social networks, access to people/experts through the web, and the flood of new tools. on learning and knowledge work. Well let's think about it - if you were an adept student today being asked to do research for the general knowledge paper, well it's a bit unfair right.
  • HAROLD JARCHE  |  FRIDAY, OCTOBER 30, 2009
    [Knowledge, Knowledge Work] Friday’s Finds #24
    via @tonykarrer is an article on The Future of Knowledge Workers , or the aggregated insights of senior business professionals. I’m not sure how good any of us are at forecasting events, but I noted that collaboration ranked high on their list: The survey asked what types of knowledge work are likely to become the most highly valued in the organization over the next 10-12 years. Collaborative work (project design team, global consultancy, etc.)
  • WORK LITERACY  |  MONDAY, OCTOBER 20, 2008
    [Knowledge, Knowledge Work] New Work and New Work Skills
    really was all about new work skills - skills we should be learning. Actually, it’s also about the fact that there’s not really new work as much as there is new work skills. Work Skills Changing. In presentations, I often will cite this as an example of the kinds of changes in work skills that have occurred and are constantly occurring. I was part of a team that was working on building a computer player for the game of Othello.
  • KNOWLEDGE JOLT WITH JACK  |  MONDAY, NOVEMBER 22, 2010
    [Knowledge, Knowledge Work] Quick look at Kanban Made Simple
    I've been growing interested in how to use Kanban in the context of knowledge work and projects, so I took a quick scan through Kanban Made Simple by John M. Given my history, I obviously compare what I learn here to what I already know from my Theory of Constraints knowledge. This is what I'm most interested in: developing good mechanisms to make work visible to ones colleagues, whether that is at the personal level or for groups of people.
  • HAROLD JARCHE  |  TUESDAY, MARCH 9, 2010
    [Knowledge, Knowledge Work] Favourite Workplace Learning Blogs
    I don’t like creating “Top 50″ lists so here are my current favourite sources of information and knowledge about learning, especially for the networked business environment. Anecdote AU: A blog focused on “putting stories to work&#. ELSUA ES: Luis Suarez talks about knowledge management, community building, social computing and living in a world without e-mail [a very good thing]. Tags: InternetTime Learning Work
  • THEORIA CUM PRAXI  |  SUNDAY, DECEMBER 4, 2016
    [Knowledge, Knowledge Work] Instead of employees and employers
    This was in response to some things I had read at the time and was something of a follow-up to another post from April 2004 , in which I wrote: I’ve long believed that the prevalence of knowledge work in organizations today will (eventually) fundamentally shift the employee – employer relationship. It is hard not to think along these lines as I wonder about the future of work. Not just for me, but for my kids, and for the people with whom I work every day.
  • THE FASTFORWARD BLOG  |  SATURDAY, OCTOBER 11, 2008
    [Knowledge, Knowledge Work] An Early (and Smart) Step Towards “Mainstreaming� Enterpise 2.0
    In my opinion this reinforces a major trend that I believe will redefine how knowledge work is designed (I wrote about this massive trend and its importance in the Ark Group publication " Making Knowledge Work - The Arrival of Web 2.0 "). . Rather than recreate all the links, I’ve let Robert Scoble do the work for me from this excerpt from his blog post of September 30th.
  • TONY KARRER  |  TUESDAY, JANUARY 6, 2009
    [Knowledge, Knowledge Work] Work Skills Keeping Up?
    In New Work and New Work Skills , I discuss the fact that most of us have not participated in formal learning since college on foundational knowledge work skills - especially metacognitive skills. Tilde Effect - gap between available tools and methods and the average capabilities of concept workers due to the ad hoc nature of work skills acquisition. Our work skills cannot sit still. Drucker We are truly in a time of incredible innovation of work skills.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, SEPTEMBER 16, 2009
    [Knowledge, Knowledge Work] E2.0: Unleashing the Potential
    But knowledge work is not inherently defined by processes. Forcing knowledge work into processes defined by algorithms and binary code introduces ‘rounding errors’. embraces a unified theory of work, celebrating the most adaptive resource a company has: its people. but there is one capability that emergence fundamentally depends on: the ability for people to find each other by things that define relevance – work, topics, skills, affiliations, trust.
  • FUTURE OF WORK  |  SUNDAY, JUNE 12, 2011
    [Knowledge, Knowledge Work] Future of Work Agenda Newsletter: May/June 2011
    This is the May/June 2011 issue of our free monthly newsletter, Future of Work Agenda. You’d think taking a couple of weeks off to join my wife in a visit with our daughter who lives and works in London, being a genuine tourist for once, and soaking up history, both in London and in Edinburgh, would mean I wouldn’t have much to report on this month. But how could I visit London and not pay attention to the future of work in one of the world’s most vibrant cities?
  • WWW.MCGEESMUSINGS.NET  |  THURSDAY, JUNE 24, 2010
    [Knowledge, Knowledge Work] McGee’s Musings : Reflections from the 2010 Enterprise 2.0 conference (#e2conf)
    When people see her work, they always want to know what kind of camera she uses. We’re in a similar situation with enterprise social software and are still working out the relationship between tools and creators. We actually know quite a bit about individual and group creativity; it’s time we spent more effort to integrate that knowledge into the user experience. Filed under Knowledge work.
  • TONY KARRER  |  MONDAY, JANUARY 11, 2010
    [Knowledge, Knowledge Work] Virtual Presentation – Ten eLearning Predictions for 2010
    I’m still working on my yearly post that is my eLearning Predictions. s impact on knowledge work and workplace learning. He is author of the award-winning eLearning Technology blog, creator of eLearning Learning , and founder of Work Literacy. That will be coming out shortly. In the meantime, I’ve been invited to do a virtual presentation for ASTD DC on this topic. The organizer will give preference to his local members, but will let other folks attend who contact him.
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