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  • HAROLD JARCHE  |  WEDNESDAY, OCTOBER 31, 2012
    [Knowledge, Knowledge Work] It’s about value creation
    ” The figures are rather simple – knowledge work stands for about 60% of the world’s value creation while knowledge workers spend on average about 2/3rd of their time on managing the flows. The amount of time at work wasted doing certain non-productive tasks can be up to 50%, according to some studies , and this does not even include time wasted in meetings. Spending time on merely managing data flows saps our energy and drive for doing creative work.
  • HAROLD JARCHE  |  MONDAY, APRIL 23, 2012
    [Knowledge, Knowledge Work] To learn, we must do
    Instead serendipity has surprised me with energy, thoughts, knowledge, ideas, concepts, realizations, experiences, and relationships. PKM is as much a life skill as a work skill. It is necessary for all knowledge work. As I was preparing to start our online PKM workshop last night, I came across one of the best articles that I have read in a long while that reflects the value of what the PKM framework supports.
  • HAROLD JARCHE  |  THURSDAY, JANUARY 19, 2012
    [Knowledge, Knowledge Work] Modelling, not shaping
    If we look at how organizational training & development has functioned, it has been separate from the work being done and focused on shaping behaviours. There is strong evidence that we need to integrate learning into our work in order to deal with the increasing complexity of knowledge work. The valued work in the enterprise is increasing in variety and decreasing in standardization.
  • HAROLD JARCHE  |  MONDAY, MARCH 7, 2016
    [Knowledge, Knowledge Work] strategic transformation of workplace learning
    Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? Strategic transformation is more than changing what you work on. The strategic transformation of organizational learning requires a shift from delivery of content and courses to integrating learning and working. While learning is personal, much of it happens while we are working with others.
  • HAROLD JARCHE  |  TUESDAY, JUNE 22, 2010
    [Knowledge, Knowledge Work] Seeing motivation with new eyes
    Where there is a genuine lack of skills and knowledge, training may be required, but it should only be in cases where the other barriers to performance have been addressed. Recently, Dan Pink has looked at the area of rewards, consequences and motivation at work and has shown that much of what we have taken for granted is just not supported by the research. The keys to motivation at work are for each person to have a sense of Autonomy, Mastery and Purpose , as shown in this video.
  • HAROLD JARCHE  |  THURSDAY, NOVEMBER 14, 2013
    [Knowledge, Knowledge Work] Connected leadership is not the status quo
    This is succinctly explained in the definition of wirearchy : a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology”. As networked, distributed work becomes the norm, trust will emerge from environments that are open, transparent, and diverse. Strengthening professional social networks will ensure that knowledge is shared and contributes to organizational longevity.
  • HAROLD JARCHE  |  MONDAY, SEPTEMBER 3, 2012
    [Knowledge, Knowledge Work] An artistic mindset
    My colleague Jane Hart writes that, “ supporting social collaboration is underpinned not only by new technologies but by a new mindset “ Perpetual Beta is my attitude toward learning and work – I’ll never get to the final release and my learning will never stabilise. Perpetual Beta is pretty well an artist’s perspective, always seeking a new creative endeavour and not just producing the same work over and over.
  • HAROLD JARCHE  |  FRIDAY, NOVEMBER 6, 2009
    [Knowledge, Knowledge Work] Friday’s Finds #25
    via @cammybean is a 2002 study at Sara Lee by Atos KPMG ( link to translation from original Dutch ) that 80% of learning occurred spontaneously during work [paraphrased]: What surprised the participants at the workshop was that a large proportion of learning was self-directed by workers. Nearly 80% of their learning fell within the categories of “spontaneous learning at work&# , “networking with colleagues&# and “consulting manuals and instructional materials&#.
  • CLARK QUINN  |  TUESDAY, SEPTEMBER 30, 2008
    [Knowledge, Knowledge Work] Searching for Expertise - LinkedIn Answers
    This is definitely a knowledge work task where talking to someone will help. Yesterday I created a screen cast on LinkedIn for Finding Expertise. Today, I saw a post on our Free - Web 2.0 for Learning Professionals where someone said: I am currently trying to find a SME experienced with Moodle (a CMS/LMS) and WizIQ (synchronous web class technology). I posted a query about this to several of the groups that I've joined on LinkedIn and have received about a dozen responses so far.
  • CONNECTING2THEWORLD.BLOGSPOT.COM  |  TUESDAY, AUGUST 5, 2008
    [Knowledge, Knowledge Work] Connecting 2 the World: Formulating the new work literacy framework
    Formulating the new work literacy framework. However, I guess one of my problems is in determining how this framework for identifying work literacy will be used and for which audience. I found Tonys model as one of "information search", or even information literacy (which those in the field of library science have really been doing a good job on formulating), but not work literacy. Michelle has outlined some good ways to categorize knowledge work. Work Literacy.
  • HAROLD JARCHE  |  SUNDAY, DECEMBER 8, 2013
    [Knowledge, Knowledge Work] Moving forward with Social Collaboration
    This is a network of progressive and passionate professionals, who really want to bring about substantive change in how work gets done. This is how I would describe what Change Agents Worldwide is trying to achieve: We know that people have always sought meaning in their work. In a truly connected enterprise, knowledge comes from diverse viewpoints through active seeking, sense-making, and sharing. Trust emerges from the transparency of working out loud.
  • GREEN CHAMELEON  |  TUESDAY, AUGUST 1, 2006
    [Knowledge, Knowledge Work] Green Chameleon » Amaretto or Cognac – Which Tastes Better in Tiramisu?
    So, what has this got to do with knowledge management? Knowledge management and knowledge work (Peter Garas shares an article on actKM) is a lot like that. However, in addressing each of these various fronts, I would vary the definition of KM and knowledge work without straying from the base ingredients to suit the orientation of the audience. Search Green Chameleon and Straits Knowledge Newsletter Subscribe to our newsletter for regular updates.
  • PORTALS AND KM  |  FRIDAY, APRIL 16, 2010
    [Knowledge, Knowledge Work] My Favorite Tweets for April 1 - 15 2010
    I spot tested the reduced shortened urls and they all should work. thx @ LLiu : RT @ BillIves : @ dhinchcliffe : @ elsua Best Practices Don’t Work for Knowledge Work [link] also cuz best is contextual April 13. RT @ jackvinson : New post on KJolt: Is 'knowledge worker' no longer useful? Here is the fourteenth in a new series of posts that provide access to my favorite tweets that contain links to useful information. 
  • TONY KARRER  |  TUESDAY, FEBRUARY 17, 2009
    [Knowledge, Knowledge Work] Tapping the Social Grid - Free Webinar
    Tapping the Social Grid Date: Friday, February 27th Time: 9 - 10 am PACIFIC, Noon - 1 pm EASTERN Register Here Over the past 20 years, knowledge work has been transformed by the explosion of information sources and information flow. This has caused fairly radical changes in core work tools and methods. A social grid has formed that provides concept workers new work methods.
  • TONY KARRER  |  MONDAY, JUNE 16, 2008
    [Knowledge, Knowledge Work] Revolution in Workplace Learning
    Likely I (and others in Work Literacy ) will be doing similar workshops over the next few months. If you are interested, but can't attend this workshop, then you might want to go to Work Literacy and go to Services to state your interest. You will: Learn specific methods you can use to accelerate your own knowledge work and learning Define strategies for eLearning 2.0
  • HAROLD JARCHE  |  MONDAY, MARCH 14, 2016
    [Knowledge, Knowledge Work] the future of human work
    Just as few people do work that requires pure physical labour today, soon few of us will do routine, procedural, standardized knowledge work. They learn what works, what doesn’t and deliver ever better performance. Common core education standards are useless for this world of work. The future of human work is complex, creative, and unique. My PKM workshop is designed so that each participant creates their own ‘personal’ path to ‘knowledge mastery.
  • KNOWLEDGE JOLT WITH JACK  |  MONDAY, NOVEMBER 22, 2010
    [Knowledge, Knowledge Work] Quick look at Kanban Made Simple
    I've been growing interested in how to use Kanban in the context of knowledge work and projects, so I took a quick scan through Kanban Made Simple by John M. Given my history, I obviously compare what I learn here to what I already know from my Theory of Constraints knowledge. This is what I'm most interested in: developing good mechanisms to make work visible to ones colleagues, whether that is at the personal level or for groups of people.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, FEBRUARY 11, 2009
    [Knowledge, Knowledge Work] Clay Shirky On Leadership and Management in an Interconnected World
    As a way to get into the issues, I asked Clay to offer his perspective about how the Web and its interconnectedness is affecting knowledge-based work. Clay feels that it matters enormously how directed or undirected the knowledge work is. If the purpose of the knowledge work is to discover or extend something as directed by management, then the focus is on R&D.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, FEBRUARY 11, 2009
    [Knowledge, Knowledge Work] FASTforward’09 Interview: Jon Husband, social computing thought leader and architect
    The scope and impact can be summarized, in his opinion, in the working definition of a concept he calls “wirearchy&# … a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology. Example after example today show us the growing impact of the decentralized distribution and use of information and knowledge on the major institutions in our society.
  • THEORIA CUM PRAXI  |  SUNDAY, DECEMBER 4, 2016
    [Knowledge, Knowledge Work] Instead of employees and employers
    This was in response to some things I had read at the time and was something of a follow-up to another post from April 2004 , in which I wrote: I’ve long believed that the prevalence of knowledge work in organizations today will (eventually) fundamentally shift the employee – employer relationship. It is hard not to think along these lines as I wonder about the future of work. Not just for me, but for my kids, and for the people with whom I work every day.
  • CLARK QUINN  |  TUESDAY, SEPTEMBER 23, 2008
    [Knowledge, Knowledge Work] Know Where You Can Find Anything
    As part of my presentations on Work Literacy and eLearning 2.0 - I discuss how learning and knowledge work are changed by things such as computers, mobile computing, the web, social media, social networks, access to people/experts through the web, and the flood of new tools. on learning and knowledge work. Well let's think about it - if you were an adept student today being asked to do research for the general knowledge paper, well it's a bit unfair right.
  • WWW.MCGEESMUSINGS.NET  |  THURSDAY, JUNE 24, 2010
    [Knowledge, Knowledge Work] McGee’s Musings : Reflections from the 2010 Enterprise 2.0 conference (#e2conf)
    When people see her work, they always want to know what kind of camera she uses. We’re in a similar situation with enterprise social software and are still working out the relationship between tools and creators. We actually know quite a bit about individual and group creativity; it’s time we spent more effort to integrate that knowledge into the user experience. Filed under Knowledge work.
  • HAROLD JARCHE  |  THURSDAY, MAY 8, 2014
    [Knowledge, Knowledge Work] Re-wiring for the Complex Workplace
    In most cases our current models for managing people and supporting their knowledge-sharing are ineffective. Knowledge workers today need to connect with others to co-solve problems but the best tools to do this are often outside the enterprise. Sharing tacit knowledge in this way is becoming an essential component of knowledge work. In the network era, learning and working are tightly interconnected. The first step is get everyone working out loud.
  • HAROLD JARCHE  |  FRIDAY, OCTOBER 30, 2009
    [Knowledge, Knowledge Work] Friday’s Finds #24
    via @tonykarrer is an article on The Future of Knowledge Workers , or the aggregated insights of senior business professionals. I’m not sure how good any of us are at forecasting events, but I noted that collaboration ranked high on their list: The survey asked what types of knowledge work are likely to become the most highly valued in the organization over the next 10-12 years. Collaborative work (project design team, global consultancy, etc.)
  • THE FASTFORWARD BLOG  |  SATURDAY, JULY 3, 2010
    [Knowledge, Knowledge Work] Enterprise 2.0: Infrastructure for Synchronicity
    Let’s follow this logic: if synchronicity is equal to intellectual intuition, and intuition “ is the apparent ability to acquire knowledge without inference or the use of reason &# [not suggesting I totally agree with this definition] then isn’t this something that would be relevant in a new business era where reason seems to fail? Could it be that Knowledge Management has failed because it lacked support of synchronicity? They lack the context of the work itself.
  • HAROLD JARCHE  |  THURSDAY, OCTOBER 1, 2015
    [Knowledge, Knowledge Work] leadership is learning
    About 10 years ago I worked on a project with nursing staff as they changed their basic care model from one that was patient-centric to a model where “nurses engage the person/family to actively participate in learning about health” The McGill Model of Nursing is learning-centric. If work is learning and learning is the work, then leadership at work should be all about promoting learning.
  • WORK LITERACY  |  MONDAY, OCTOBER 20, 2008
    [Knowledge, Knowledge Work] New Work and New Work Skills
    really was all about new work skills - skills we should be learning. Actually, it’s also about the fact that there’s not really new work as much as there is new work skills. Work Skills Changing. In presentations, I often will cite this as an example of the kinds of changes in work skills that have occurred and are constantly occurring. I was part of a team that was working on building a computer player for the game of Othello.
  • HAROLD JARCHE  |  WEDNESDAY, SEPTEMBER 21, 2011
    [Knowledge, Knowledge Work] Cooperation and networks at Innotribe
    Stowe will talk about the architecture of cooperation : The new architecture of work is now emerging, after decades of transition. White collar work became knowledge work which has now become creative work. The work is styled as information sharing through social relationships, and where ‘following’ takes the place of ‘invitation’. A new degree of privacy and autonomy animates cooperative work, in comparison to collaborative work.
  • HAROLD JARCHE  |  MONDAY, SEPTEMBER 30, 2013
    [Knowledge, Knowledge Work] Make it relevant
    John Stepper describes his recent experiences in discussing working out loud in Berlin. Provide more content and more integration with daily processes so it’s part of the daily work and not yet another thing to do. They are not relevant to the daily work being done because the change project never really looked at that. Think about the term, “working out loud” It’s what I call narration of work. The primary focus is on work.
  • HAROLD JARCHE  |  TUESDAY, MARCH 9, 2010
    [Knowledge, Knowledge Work] Favourite Workplace Learning Blogs
    I don’t like creating “Top 50″ lists so here are my current favourite sources of information and knowledge about learning, especially for the networked business environment. Anecdote AU: A blog focused on “putting stories to work&#. ELSUA ES: Luis Suarez talks about knowledge management, community building, social computing and living in a world without e-mail [a very good thing]. Tags: InternetTime Learning Work
  • HAROLD JARCHE  |  WEDNESDAY, JANUARY 4, 2012
    [Knowledge, Knowledge Work] Informal learning, the 95% solution
    It was part of the Taylorist, industrial model that also compartmentalized work and ensured that only managers were allowed to make decisions. Supporting informal learning at work is not as clear-cut as something like ISD. There are methods from knowledge management, organizational development and human performance technology, for example, that are quite useful in supporting informal learning. When learning is the work, the support systems have to enable both.
  • WWW.FLASHBULBINTERACTION.COM  |  THURSDAY, NOVEMBER 20, 2008
    [Knowledge, Knowledge Work] Flashbulb Interaction | Working through Screens Book
    100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work. Primer on example knowledge work domains. Exploring work mediation and determining scope (9). Working with volumes of information (7). Promoting integration into work practice (13). Working through Screens is available in two other formats: Download Printable Book. knowledge work? Please attribute the work to. ?Jacob
  • THE FASTFORWARD BLOG  |  SATURDAY, OCTOBER 11, 2008
    [Knowledge, Knowledge Work] An Early (and Smart) Step Towards “Mainstreaming� Enterpise 2.0
    In my opinion this reinforces a major trend that I believe will redefine how knowledge work is designed (I wrote about this massive trend and its importance in the Ark Group publication " Making Knowledge Work - The Arrival of Web 2.0 "). . Rather than recreate all the links, I’ve let Robert Scoble do the work for me from this excerpt from his blog post of September 30th.
  • TONY KARRER  |  TUESDAY, JANUARY 6, 2009
    [Knowledge, Knowledge Work] Work Skills Keeping Up?
    In New Work and New Work Skills , I discuss the fact that most of us have not participated in formal learning since college on foundational knowledge work skills - especially metacognitive skills. Tilde Effect - gap between available tools and methods and the average capabilities of concept workers due to the ad hoc nature of work skills acquisition. Our work skills cannot sit still. Drucker We are truly in a time of incredible innovation of work skills.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, SEPTEMBER 16, 2009
    [Knowledge, Knowledge Work] E2.0: Unleashing the Potential
    But knowledge work is not inherently defined by processes. Forcing knowledge work into processes defined by algorithms and binary code introduces ‘rounding errors’. embraces a unified theory of work, celebrating the most adaptive resource a company has: its people. but there is one capability that emergence fundamentally depends on: the ability for people to find each other by things that define relevance – work, topics, skills, affiliations, trust.
  • TONY KARRER  |  TUESDAY, FEBRUARY 3, 2009
    [Knowledge, Knowledge Work] ASTD Follow-Up
    Last week at ASTD TechKnowledge , I did a keynote on Work Literacy and eLearning 2.0, Work Literacy eLearning 2.0 Fourth Grader Wikipedia Update New Work and New Work Skills Work Skills Keeping Up? Knowledge Work Framework Tilde Effect Concept Worker Knowledge Work Not Separate from Learning Tool Set 2009 Search Better Memory Network Learning Information Radar Remote Collaboration Common eLearning 2.0
  • HAROLD JARCHE  |  THURSDAY, APRIL 12, 2018
    [Knowledge, Knowledge Work] change the system, not the leader
    We need organizations and structures that let all people cooperate and collaborate to get work done. Strong networks, combined with temporary and negotiated hierarchies to get work done, become the simple building blocks for an organization in a state of perpetual beta. Let people do work worth doing, the tools to do it, and recognition of a job well done. Just look at all the compliance requirements of what to wear to work, how to work, and even what to say about work.
  • WISSENSARBEITER.WORDPRESS.COM  |  FRIDAY, JANUARY 14, 2011
    [Knowledge, Knowledge Work] Wissensarbeiters Weblog
    Gerhard Hube Gesellschaft Information inkrementell Innovation iterativ Knowledge Management Knowledge Work Knowledge Worker Komplexität Kybernetik Leistungsbeurteilung Lernen Macht Peter F. Tags: Wissensarbeiter , Wissensmanagement , Wissen , Knowledge Work , Knowledge Management 4 comments Gerne hören wir das Märchen vom expliziten Wissen.
  • HAROLD JARCHE  |  SUNDAY, OCTOBER 10, 2010
    [Knowledge, Knowledge Work] Being social for learning and performance
    Recent research by CMU, MIT & Union College shows that being social is also a key to group performance: That collective intelligence, the researchers believe, stems from how well the group works together. How often do people work in total isolation today? In the evolving social organization , we noted how knowledge workers get things done by conversing with peers, customers and partners, as they solve the problems of the day. It is how knowledge work gets done.
  • HAROLD JARCHE  |  SUNDAY, DECEMBER 27, 2015
    [Knowledge, Knowledge Work] beyond the reach of automation
    Here are some thoughts on how the increasing automation of knowledge work can be addressed by a new approach to organizational leadership. Any work that is routine will be automated. Jobs that only do routine work will disappear. Valued work, enhanced by our increased connectivity, will be based more on creativity than intelligence. Thinking for ourselves is the foundation of a new way of working. We are only as smart as our knowledge networks.
  • HAROLD JARCHE  |  TUESDAY, APRIL 21, 2015
    [Knowledge, Knowledge Work] cooperation makes us human
    Automation of procedural work is accelerating. What was considered knowledge work yesterday will be routine tomorrow, and workers will be replaced by software and machines. We should not try to work more like machines in order to compete with them. In a world where our social networks provide the safety net once afforded by institutions and organizations, a different form of work behaviour is needed. Collaboration is working together for a common purpose.
  • HAROLD JARCHE  |  MONDAY, JUNE 9, 2014
    [Knowledge, Knowledge Work] Freelancing means freedom
    Entrepreneurial activity in 2009 was at its highest level in 14 years, online freelance job postings skyrocketed in 2010, and companies are increasingly outsourcing work. While the economy has unwillingly pushed some people into independent work, many have chosen it because of greater flexibility that lets them skip the dreary office environment and focus on more personally fulfilling projects. – Trickle down economics doesn’t work. Contract work is for mugs.
  • TONY KARRER  |  MONDAY, JANUARY 11, 2010
    [Knowledge, Knowledge Work] Virtual Presentation – Ten eLearning Predictions for 2010
    I’m still working on my yearly post that is my eLearning Predictions. s impact on knowledge work and workplace learning. He is author of the award-winning eLearning Technology blog, creator of eLearning Learning , and founder of Work Literacy. That will be coming out shortly. In the meantime, I’ve been invited to do a virtual presentation for ASTD DC on this topic. The organizer will give preference to his local members, but will let other folks attend who contact him.
  • TONY KARRER  |  TUESDAY, JANUARY 13, 2009
    [Knowledge, Knowledge Work] Hot List
    This is going to take some work to get it right, but we believe it will help to highlight various hot list content. There are some very cool new features especially our hot list feature coming out soon on the eLearning Learning Content Community. The site is beginning to take into account social signals.
  • WWW.THECONTENTECONOMY.COM  |  THURSDAY, NOVEMBER 5, 2009
    [Knowledge, Knowledge Work] The Content Economy: Eureka! Now I know how to calculate the ROI of Enterprise 2.0
    The Content Economy This is a blog about how information technologies can be used to facilitate communication, knowledge exchange and collaboration across time, space and culture. It is especially interesting if you consider that the debate is based on the wrong assumption: that we can apply the same approaches, methods and metrics that we have used to improve transformational and transactional business processes in order to improve knowledge work. Obviously, this wont work.
  • HAROLD JARCHE  |  THURSDAY, AUGUST 5, 2010
    [Knowledge, Knowledge Work] Ten reasons
    Social media are an extension of the Internet and the Web, and are becoming embedded in our work and leisure time. Networks , the new organizational model, mean giving up control and our hierarchical work models are no longer effective nor efficient. What looks like goofing off, such as Twitter , may actually be knowledge work. The knowledge economy is the trust economy , so you either have to hire new employees or change your business model.
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 24, 2010
    [Knowledge, Knowledge Work] Ada Lovelace Day
    Joan Vinall Cox specializes in Personal Learning and Working Environments. Judy Martin has bridged broadcast media and the web, and is currently focused on work-life balance. Deb Richardson works for Mozilla [way cool], lives just down the road and is usually cooking up a storm [lots of great recipes]. Lilia Efimova is the foremost expert in the use of blogs for knowledge work.
  • HAROLD JARCHE  |  WEDNESDAY, JUNE 20, 2012
    [Knowledge, Knowledge Work] PKM: The Book
    I have been writing about personal knowledge management on this blog since 2004. The more and better we share our knowledge, the more resilient become our networks. With each workshop I see people whose eyes are opened to the possibilities of sharing, cooperating, and co-creating knowledge. For the past few years I have thought about writing a book on PKM, but finding paid work has always won out.
  • TONY KARRER  |  TUESDAY, MAY 4, 2010
    [Knowledge, Knowledge Work] Performance Support in 2015
    Examples in matching were: People to Projects People to Jobs Students to Tutors In each of these, it has the classic characteristics that point to Performance Support: Infrequent Complex Important to get right I would claim that as knowledge work becomes more complex and we move towards being concept workers , we are being asked to act like experts even though we aren’t experts. We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work.
  • TONY KARRER  |  THURSDAY, JANUARY 8, 2009
    [Knowledge, Knowledge Work] Work Literacy Skills - New Workshop
    Harold Jarche, Michele Martin and I are pleased to announce a new workshop offering that relates to the recent posts on Tool Set 2009 and to the issues of Work Literacy. Work Literacy Skills Workshop Was the last formal training you had on knowledge work skills the use of a card catalog and microfiche reader? We are left trying to figure out where all these new tools fit in our day-to-day work life and our professional life.
  • THE FASTFORWARD BLOG  |  THURSDAY, SEPTEMBER 10, 2009
    [Knowledge, Knowledge Work] McKinsey – How Web 2.0 Usage Is Changing Over Time
    From a read of the announcement, it appears that collectively we are still on the path towards social computing becoming a fixture in the knowledge-based workplace … hardly a surprise. to develop new products / services internally, to manage internal knowledge and to reinforce the company culture via tools such as internal social networking applications. McKinsey, a leading organizational consulting firm, has just released its most recent study regarding the usage of Web 2.0.
  • THE FASTFORWARD BLOG  |  THURSDAY, SEPTEMBER 10, 2009
    [Knowledge, Knowledge Work] McKinsey – How Web 2.0 Usage Is Changing Over Time
    From a read of the announcement, it appears that collectively we are still on the path towards social computing becoming a fixture in the knowledge-based workplace … hardly a surprise. to develop new products / services internally, to manage internal knowledge and to reinforce the company culture via tools such as internal social networking applications. McKinsey, a leading organizational consulting firm, has just released its most recent study regarding the usage of Web 2.0.
  • TONY KARRER  |  TUESDAY, JANUARY 27, 2009
    [Knowledge, Knowledge Work] Crowdsourcing in the Small
    And when I discuss what the new skills are around knowledge work, I quickly arrive a the biggest changes being things like finding expertise , finding answers , using social media to find answers , and learning through conversation. The common threads here are: People Networks To me, the biggest work literacy gap is in this area. How do we leverage networks and other forms of social media to access the knowledge and capabilities of other people?
  • KNOWLEDGE JOLT WITH JACK  |  SUNDAY, JULY 29, 2012
    [Knowledge, Knowledge Work] Change as experiment - intentional
    If we are going to encourage people to improve their work - and the work of those around them - we have to acknowledge that not every brilliant idea can be implemented. We just don't have the time in a day to do or try everything that might work. What might we request from the steps before or after our work to smooth the flow for us. These ideas apply to knowledge work just as much as they apply to physical work.
  • HAROLD JARCHE  |  FRIDAY, JULY 9, 2010
    [Knowledge, Knowledge Work] Quotable Week on Twitter
    faboolous “Knowledge work thus requires that each party offer something with no guarantee that they will get anything specific in return&#. jonhusband “Unfortunately, HR is the home base for the management practices based on old mental models about work & motivation. not synched with networked work&#. Here are some of the things I learned on Twitter this past week: QUOTES OF THE WEEK: @KareAnderson “Life is like a game of cards.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, FEBRUARY 11, 2009
    [Knowledge, Knowledge Work] FASTforward’09: Jim McGee, Managing Director of New Shoreham Consulting
    Today, I work with senior executives in organizations to formulate, structure, and solve problems in the effective use of information technology in complex knowledge work settings. I am adept at working with organizations to recognize patterns and make sense of complex situations. Jim’s comments focused on two basic themes.
  • CHIEFTECH  |  FRIDAY, NOVEMBER 7, 2008
    [Knowledge, Knowledge Work] Using sociotechnical systems theory to help manage change
    I've used a simply model from Weick 's earlier work of ‘sociotechnical fit' to understand the impact of a system change on people and systems. Then break each aspect into the job, work group and organisational view. A lot of my thinking is informed by the sociotechnical systems theory perspective, including organisational theorists such as Karl Weick.
  • THE FASTFORWARD BLOG  |  THURSDAY, FEBRUARY 11, 2010
    [Knowledge, Knowledge Work] Work Design Issues for HR in the Enterprise 2.0 Context
    I do not know the answers to the issues I pose in this post, but I am willing to bet that as we progress further into the networked world and workplace, the issues regarding designing work – and the accompanying changes to practices such as compensation and performance management – will have to addressed ). At the heart of the issue is the way work is designed and an organization develops its structure. Redesigning work requirements. Linked knowledge.
  • HAROLD JARCHE  |  MONDAY, MARCH 11, 2013
    [Knowledge, Knowledge Work] Work is already a game
    I have spent a fair bit of time working with flight simulators and can attest to the value of simulation and emulation when it comes to learning how to fly aircraft. That’s a different sort of ‘gamification’ The major problem with the ‘gamification’ of professional learning is that work is already a game. However, adding a game layer to our work does nothing more than take us away from our work. Learning Work
  • HAROLD JARCHE  |  WEDNESDAY, APRIL 20, 2011
    [Knowledge, Knowledge Work] Social Learning, Complexity and the Enterprise
    Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Charles Jennings , of Duntroon Associates, explains why we need to move away from a focus on knowledge transfer and acquisition, an approach rooted in Plato’s academy: We are moving to the world of the sons of Socrates, where dialogue and guidance are key competencies.
  • HAROLD JARCHE  |  SATURDAY, JANUARY 8, 2011
    [Knowledge, Knowledge Work] Notes from 2004
    have more potential and utility in this medium [the web] than centralized systems such as LCMS (learning content management systems)&# [The year before I had been working for a company selling an LCMS]. More thoughts & comments from 2004: Many companies are trying to find ways to motivate their knowledge workers. Perhaps the actual structure of work, especially the Corporation itself, is an obstacle to knowledge work. The rubber ball is work.
  • GREEN CHAMELEON  |  THURSDAY, JULY 3, 2008
    [Knowledge, Knowledge Work] Green Chameleon » Dead KM Walking
    After a fascinating, robust and sometimes sharp discussion with Larry Prusak and Dave Snowden a couple of days ago in Kuala Lumpur on the topic “ Is Knowledge Management Dead ?&# I have come to the conclusion that I am a Lumper and they are Splitters, when it comes to the utility of the over-arching label of knowledge management. But for this to happen, knowledge sharing has to be emergent. and knowledge management is the key. Knowledge Management is not dead.
  • HAROLD JARCHE  |  SUNDAY, APRIL 5, 2009
    [Knowledge, Knowledge Work] Changing how people and organizations interact
    There is little doubt that rigid, hierarchical command and control is not working very well in any field, including its originators: the military and the church. Listen, set an example and be a coach in your work. Jon concludes his paper with the “Fundamental Sociology of Networked Knowledge Work&# : An adult-to-adult model (rather than parent-child) is emerging - with all of the attendant responsibilities for both parties in the relationship.
  • HAROLD JARCHE  |  SUNDAY, NOVEMBER 21, 2010
    [Knowledge, Knowledge Work] Transparent work
    Sending out a clear memo (email) may have worked before, but looking for that email or document six months later on some kind of shared intranet drive is another issue completely. Adding an enterprise resource system (LMS, TMS, HRIS, etc) doesn’t help much either, because the enforced knowledge structure makes little sense to the individual worker. What may be considered a knowledge problem is really a transparency one.
  • HAROLD JARCHE  |  THURSDAY, AUGUST 12, 2010
    [Knowledge, Knowledge Work] Trust
    A while back, Charles Green responded to my post about the knowledge economy being a trust economy : Your title captures an important insight; the knowledge economy allows significant distribution of nodes of knowledge, means of production, etc. I’ve referred several times to articles at the Trusted Advisor because trust is such an important factor in knowledge work as knowledge and innovation cannot be effectively coerced from workers.
  • TONY KARRER  |  WEDNESDAY, MARCH 11, 2009
    [Knowledge, Knowledge Work] Skimming and Learning Design
    One of the common themes on my blog is the world we live in with availability of trillions of web pages, millions of people, and thousands of tools, has meant a significant and continuous change in our work literacy. Note to self, figure out how this could have worked.) Part of this is helping them to learn skills and adopt practices to make them more effective in self-serving their knowledge work and learning.
  • HAROLD JARCHE  |  FRIDAY, SEPTEMBER 24, 2010
    [Knowledge, Knowledge Work] Goals, strategy & conventional wisdom
    Observable work – more on knowledge work visibility. What can you do to make your own work more readily observable? How might making your work observable be immediately beneficial to you, even if no one else bothered to pay attention? Who else benefits if your work is more observable? How do you benefit from others making their work more observable? What risks and challenges do you need to manage as you make your work more observable?
  • TURNING KNOWLEDGE WORKERS INTO INNOVATION CREATORS  |  MONDAY, SEPTEMBER 10, 2007
    [Knowledge, Knowledge Work] The IT Flower - An Intro Video | innovation Creators
    bpm2.0) […] Jeremy Thomas @ September 11th, 2007 Rod, This is a very cool concept and does a great job at providing a holistic view of how an enterprise performs its work. The McKinsey that gave me the idea for the “Types of Work&# axis has some statistics on the size of the market for knowledge work. They say that 41% of the US economy is knowledge work, or as they put it “tacit interactions&#.
  • TONY KARRER  |  MONDAY, NOVEMBER 26, 2007
    [Knowledge, Knowledge Work] Top eLearning Posts
    vs. 2.0 - Help Needed 1,206 17 21 Personal Learning Knowledge Work Environment 1,199 3 23 Course Authoring and Rapid eLearning Tool Satisfaction 1,155 8 6 Collaborative Learning Using Web 2.0 Tools - A Summary 1,147 2 28 Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS 702 5 25 eLearning Trends 1,820 9 24 Personal Learning Knowledge Work Environment 1,199 3 23 Web 2.0
  • TONY KARRER  |  MONDAY, JANUARY 5, 2009
    [Knowledge, Knowledge Work] Tool Set 2009
    I thought I'd kick off this year by posting a series of posts on topics related to tools and methods for work and learning. Setting up a SharePoint for a community or work team is very different from teaching them about Personal Learning. In fact, the lack of attention to this topic was the reason I founded Work Literacy in June of 2008. You need to understand your choices, try new methods and tools and adopting practices that improve your work and learning skills.
  • CLARK QUINN  |  MONDAY, JUNE 16, 2008
    [Knowledge, Knowledge Work] Revolution in Workplace Learning
    Likely I (and others in Work Literacy ) will be doing similar workshops over the next few months. If you are interested, but can't attend this workshop, then you might want to go to Work Literacy and go to Services to state your interest. You will: Learn specific methods you can use to accelerate your own knowledge work and learning Define strategies for eLearning 2.0
  • THE BAMBOO PROJECT BLOG  |  TUESDAY, SEPTEMBER 22, 2009
    [Knowledge, Knowledge Work] Augmented Reality and the Future of Learning & Work
    A few weeks ago I was doing a social media training and a couple of participants started talking to me about "augmented reality" and how it was going to change learning and work. Implications of Augmented Reality for Learning & Work Although still in extreme infancy, you can see where there are some really interesting possibilities here with big implications for learning and work. How do you see it being applied to work
  • HAROLD JARCHE  |  MONDAY, DECEMBER 29, 2014
    [Knowledge, Knowledge Work] Leadership for the Network Era
    Leadership training usually does not work. Trying to directly shape behaviour can work when the task to be done is straight-forward, time is of the essence, and the learner is ready. For complex behaviours like leadership, consisting of several skills, modelling may be best, as there is much implicit knowledge to be learned, which takes time. But the valued work in the enterprise is shifting, as it increases in variety and decreases in standardization.
  • HAROLD JARCHE  |  MONDAY, OCTOBER 26, 2009
    [Knowledge, Knowledge Work] Social Learning – Highlights
    For me, the essence of social learning is that as our work becomes more complex, we need faster feedback loops to stay on top of it. Social learning can give us more and better feedback if we engage our networks in order to develop emergent work practices. Highlights from the white paper: Frédéric Cavazza : Social Learning may be defined as follows: “Practices and tools to take advantage of collaborative knowledge sharing and growth&#.
  • TRENDS IN THE LIVING NETWORKS  |  SUNDAY, SEPTEMBER 18, 2011
    [Knowledge, Knowledge Work] Angry Birds and productivity at work: why distractions can help
    If we measured the productivity of someone who tried to work 60 minutes an hour versus 55 minutes an hour and spent five minutes playing Angry Birds, I suspect you wouldn’t see less work done by the person playing five minutes an hour.”. The study showed that people who browsed the web in work breaks were more productive than those who continued working or did other things on their break. Let’s work on getting better productivity.
  • GREEN CHAMELEON  |  WEDNESDAY, JULY 23, 2008
    [Knowledge, Knowledge Work] Green Chameleon » Sacred and Profane
    www.straitsknowledge.com blog articles how-to guides events publications book videos about Sacred and Profane Last night on my way home I passed a migrant from mainland China of the deeply blue collar variety being very expressive on the phone in the way that only those unshackled by higher academics can be, and for some wayward reason I started reflecting on the “softening&# (I hesitate to say feminisation) of the workplace when it comes to knowledge work.
  • TONY KARRER  |  MONDAY, MARCH 16, 2009
    [Knowledge, Knowledge Work] Workplace Learning Professionals Next Job - Management Consultant
    But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work. Who in an organization is responsible for supporting and improving work?
  • HAROLD JARCHE  |  THURSDAY, JULY 24, 2014
    [Knowledge, Knowledge Work] Build trust, embrace networks, manage complexity
    A new model for work is required. They work well when information flows mostly in one direction: down. In matrix management people have more than one reporting line and often work across business units. While a certain amount of hierarchy may be necessary to get specific project work done, networks function best when each node can choose with whom and when it connects. The team, as a work vehicle, is outdated. Knowledge-sharing. Hierarchies.
  • HAROLD JARCHE  |  WEDNESDAY, FEBRUARY 24, 2010
    [Knowledge, Knowledge Work] A framework for social learning in the enterprise
    Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. - Charles Jennings explains why we need to move away from a focus on knowledge transfer and acquisition, an approach rooted in Plato’s academy: We are moving to the world of the sons of Socrates, where dialogue and guidance are key competencies. Making social learning work.
  • THE BAMBOO PROJECT BLOG  |  TUESDAY, SEPTEMBER 22, 2009
    [Knowledge, Knowledge Work] Augmented Reality and the Future of Learning & Work
    A few weeks ago I was doing a social media training and a couple of participants started talking to me about "augmented reality" and how it was going to change learning and work. Implications of Augmented Reality for Learning & Work Although still in extreme infancy, you can see where there are some really interesting possibilities here with big implications for learning and work. How do you see it being applied to work
  • CLARK QUINN  |  MONDAY, OCTOBER 20, 2008
    [Knowledge, Knowledge Work] New Work and New Work Skills
    really was all about new work skills - skills we should be learning. Actually, it's also about the fact that there's not really new work as much as there is new work skills. Work Skills Changing Most of us who used to use these things know somewhat know that they really aren't in use anymore. In presentations, I often will cite this as an example of the kinds of changes in work skills that have occurred and are constantly occurring.
  • HAROLD JARCHE  |  TUESDAY, NOVEMBER 2, 2010
    [Knowledge, Knowledge Work] Collaboration is work
    Working collaboratively and effectively is a challenge for all organizations and must be continuously renegotiated as conditions change. Collaboration is working together and achieving a shared objective. Each have their value and their place for particular types of work. Conversations cannot be tightly scripted and agenda based meetings separated from the practice of work. Knowledge work is talking and listening! Tags: Work
  • ANECDOTE   |  WEDNESDAY, DECEMBER 19, 2007
    [Knowledge, Knowledge Work] Anecdote: Strategy and the Fat Smoker
    First, I’ve recognised that our storytelling work is an important way to create resolve in a change initiative, such as developing a knowledge strategy. I admire David’s work and I’ve read most of his papers, listened to the podcasts and watched the online videos (is this a little too obsessive?). Personally, I was able to immediately translate many of the ideas in what we are doing in the field of knowledge management and the application of business narrative techniques.
  • WWW.FASTFORWARDBLOG.COM  |  MONDAY, FEBRUARY 25, 2008
    [Knowledge, Knowledge Work] Andrew McAfee Must Have Been Quite Persuasive …
    David Gurteen reports in his most recent newsletter that Tom Davenport has agreed to understand that social software and social computing has a growing and perhaps central role in the ongoing evolution of knowledge work. initiatives consists of greater responsiveness, better "knowledge capture and sharing", and more effective "collective intelligence", there wasn’t much doubt. Knowledge management was getting a little tired anyway.
  • THE BAMBOO PROJECT BLOG  |  TUESDAY, SEPTEMBER 22, 2009
    [Knowledge, Knowledge Work] Augmented Reality and the Future of Learning & Work
    A few weeks ago I was doing a social media training and a couple of participants started talking to me about "augmented reality" and how it was going to change learning and work. Implications of Augmented Reality for Learning & Work Although still in extreme infancy, you can see where there are some really interesting possibilities here with big implications for learning and work. How do you see it being applied to work
  • HAROLD JARCHE  |  THURSDAY, SEPTEMBER 5, 2013
    [Knowledge, Knowledge Work] Leadership by Example
    Leadership training usually does not work. ” Shaping can work when the task to be done is straight-forward, time is of the essence, and the learner is ready. For complex behaviours like leadership, consisting of several skills, modelling may be best, as there is much implicit knowledge to be learned, which takes time. But the valued work in the enterprise is shifting , as it increases in variety and decreases in standardization.
  • HAROLD JARCHE  |  MONDAY, SEPTEMBER 28, 2009
    [Knowledge, Knowledge Work] Freelancers unite
    I’m following up on my post earlier this month on “ free-agentry “: My own observations include the notion that Work 2.0 has resulted in more fluid and ongoing job searches, that learning is becoming part of work routine and that we now take our social networks wherever we move and need the workplace less for socialization. Contract workers are told where, when and sometimes how to work. You can’t do this working 40 hours a week for The Man.
  • CHIEFTECH  |  FRIDAY, SEPTEMBER 12, 2008
    [Knowledge, Knowledge Work] Installation versus Implementation
    basically: I help organisations to implement information and knowledge work technologies, not install them. Back in 2006 I attended one of the most useful training courses I've ever attended, on IMA's Accelerated Implementation Methodology. I've spent most of my professional life as a change agent of one form or another and had even picked up a few good methods, tools and frameworks along the way through my MBT.
  • WWW.WORKLITERACY.COM  |  MONDAY, JANUARY 26, 2009
    [Knowledge, Knowledge Work] About | Work Literacy
    Friedman Work Literacy is a network of individuals, companies and organizations who are interested in learning, defining, mentoring, teaching and consulting on the frameworks, skills, methods and tools of modern knowledge work. As knowledge workers we need practical skills, methods and tools that will improve our effectiveness and help us stay on top of our game. Provide a hub for the discussion of this topic by knowledge workers.
  • WEB TOOLS FOR LEARNERS  |  TUESDAY, JUNE 24, 2008
    [Knowledge, Knowledge Work] Old Skills and New Know-How
    After reading Michele Martin’s post, Knowledge Workers as Craft Workers , I began to think of other crafts and skills that have been changed by technology. I use a microwave, prepared food, and eat out a lot;> Office work, knowledge work, has been going through the same kind of transitions as new technology has created conveniences, and allowed “outdated&# skills to be dropped. She would have needed to do the work with an expert to guide her, a mentor.
  • CLARK QUINN  |  FRIDAY, AUGUST 13, 2010
    [Knowledge, Knowledge Work] What is the Important Work?
    Not surprisingly for regular readers, I think that the nature of work is changing. In essence, to do the important work faster. Call it knowledge work, call it concept work, the point is that execution will only be the cost of entry, innovation will be the necessary differentiator. The fact is, our brains are really good at pattern matching, and bad at rote work. Training people to do rote work is a dying enterprise.
  • HAROLD JARCHE  |  WEDNESDAY, OCTOBER 21, 2009
    [Knowledge, Knowledge Work] The Future of the Training Department
    Before industrialization, work was local or industry meant cottage-industry. About three hundred years ago, work became an organizational matter. Factories require groups of people working together. Clocks measure working hours instead of the sun. Frederick Taylor uses time-and-motion studies to find the one best way to do individual pieces of work. That works when the world is stable, and things remain the same over time.
  • PORTALS AND KM  |  MONDAY, JULY 5, 2010
    [Knowledge, Knowledge Work] My Favorite Tweets for June 16 - 30 2010
    I spot tested the reduced shortened urls and they all should work. RT @ eric_andersen : @ BillIves some links about presenting with Twitter in mind: [link] [link]  Jun 26th via @ VMaryAbraham great post on activity streams & info transparency at work [link]. Managing visibility of knowledge work [link]. Here is the nineteenth in a series of posts that provide access to my favorite tweets that contain links to useful information. 
  • TRENDS IN THE LIVING NETWORKS  |  SUNDAY, JUNE 27, 2010
    [Knowledge, Knowledge Work] Population growth, urbanization, and the future of regional centers
    As knowledge work is increasingly done from wherever people are, there is likely to be a shift in where people live, as they take the far greater quality of life available away from the prices and traffic of city living. On the weekend Australia’s freshly minted Prime Minister Julia Gillard said “I don’t believe in a big Australia,” in an about face from her predecessor Kevin Rudd’s vision of strong population growth for the country.
  • KMEDGE.ORG  |  THURSDAY, SEPTEMBER 4, 2008
    [Knowledge, Knowledge Work] New KM Links
    Here is the second installment of our new feature "KM Links," which tries to keep you current on the world of knowledge management by guiding you to interesting articles and blog posts from the past few weeks. This month there is a great article in KMWorld Magazine by Tony Byrne , " Enterprise social Software technology " that does a fair amount of the work for me. Dancing and Knowledge Management. The Future of Work. and the Future of KM (Knowledge Management).
  • HAROLD JARCHE  |  MONDAY, AUGUST 31, 2009
    [Knowledge, Knowledge Work] Learning about healthy workplaces
    Our mines, factories and work sites are now much safer in this country than they were 50 years ago. My step-father died several years ago from emphysema which was partially due to time working in the silver mines of BC without any respiratory filters. Much of the work we do is knowledge work, requiring more brain than brawn. The concept of work/life balance is not just a feel good strategy but is essential for any knowledge-intensive workplace.
  • WEB WORKER DAILY  |  WEDNESDAY, FEBRUARY 8, 2012
    [Knowledge, Knowledge Work] An unexpected side effect of remote work: Denser communities
    Will the rise of remote work mean we’re more spread out or more densely packed together? Obviously the latter, you could argue, pointing to the fact that logging in to work via the web allows colleagues to be spread from Abu Dhabi to Austin. But there is a case to be made that when the trend towards remote work is far enough along, the result will be denser communities of workers. Remote work won’t eliminate this need.
  • GREEN CHAMELEON  |  TUESDAY, APRIL 1, 2008
    [Knowledge, Knowledge Work] Green Chameleon » Snake Oil
    Probably the best such critique on record is TD Wilson’s 2002 paper upon which Poole relies heavily ’ The Nonsense of ‘Knowledge Management ‘ But Mike Poole’s shot looks to me like a cheap one, and seems to have no substantive reasoning behind it, relying on ambiguity about what KM means and a very crude distinction between tacit knowledge and explicit information to make his case. We are cognitively optimised to work at scales of under 150 people in social groups.
  • CLARK QUINN  |  FRIDAY, MAY 21, 2010
    [Knowledge, Knowledge Work] Mobile as Main Mode
    Now, I don’t think all of everything needs to be pulled through a mobile device, but the realization I had is that these devices are going to be increasingly ubiquitous, increasingly powerful, and consequently will be the go-to way individuals will augment their ability to work. While you might want a desktop for big design work where screen real estate matters.
  • THE FASTFORWARD BLOG  |  WEDNESDAY, SEPTEMBER 2, 2009
    [Knowledge, Knowledge Work] Congratulations to FASTForward Colleague Jevon MacDonald
    … on what he calls “ the most exciting day in his professional life “, as the Dachis Group announces that it will work with Headshift to grow its capabilities in bringing social business design and implementation to the business world. Today’s work needs to be, and will be designed in and for social networks. In presenting the model, they state that the way(s) work and business are done are in the midst of massive transformational change.
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