• HAROLD JARCHE  |  TUESDAY, JULY 25, 2017
    [Knowledge] future of work influencers
    I use Twitter as a medium to teach people how to find experts and how to build a knowledge network. I don’t put much stock in lists and ‘best of …’ rankings as they rarely tell you the methodology behind the system. When Antonio Santo ( @akwyz ) shared a list of the top 50 influencers on ‘the future of work’, I asked about the methodology. Vishal Mishra ( @vmishRRa ), CEO of Right Relevance, kindly obliged.
  • CLARK QUINN  |  TUESDAY, JULY 25, 2017
    [Knowledge] What is the Future of Work?
    We find that working in teams, sharing and annotating our work, and developing learning and personal knowledge mastery skills all contribute. Just what is the Future of Work about ? Is it about new technology, or is it about how we work with people? We’re seeing amazing new technologies: collaboration platforms, analytics, and deep learning. We’re also hearing about new work practices such as teams , working (or reflecting ) out loud, and more. Which is it?
  • HAROLD JARCHE  |  MONDAY, JULY 24, 2017
    [Knowledge] oz-friendly beta conversation 2017-08-01
    The subject will be Personal Knowledge Mastery ( PKM ) and leadership. I will be hosting the next Beta Conversation on Tuesday, August 1st at 10:00 UCT. This time is to accommodate all those Australians suffering through their Winter, while we enjoy the fruits of Summer in the northern hemisphere. The Harvard Business Review article, The Best Leaders are Constant Learners , gives a general idea of the themes to be discussed. Participants can add their own questions in advance.
  • KNOW NETWORK NEWS  |  FRIDAY, JULY 21, 2017
    [Knowledge] Knowledge Management Pioneer Ikujiro Nonaka Receives Berkeley-Haas Award
    Ikujiro Nonaka will receive the Lifetime Achievement Award from the Haas School of Business at the University of California, Berkeley
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, JULY 20, 2017
    [Knowledge] cfp Fake News and Digital Literacy
    The conference will "explore digital literacy in higher education and the library’s responsibility to lead the charge toward the creation of learners with the requisite skills to engage critically and ethically with information in an open knowledge society. There is a call for proposals for presentations (45 minutes) or posters for a conference to be held on October 20 2017 in Tampa, Florida, USA: Fake News and Digital Literacy: The academic library’s role in shaping digital citizenship.
  • CONVERSATION MATTERS  |  WEDNESDAY, JULY 19, 2017
    [Knowledge] The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management
    You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?
  • HAROLD JARCHE  |  TUESDAY, JULY 18, 2017
    [Knowledge] filter failure is not acceptable
    The challenge for any organization dependent on knowledge is to ensure that implicit knowledge from those closest to customers and the external world informs the explicit knowledge that is shared throughout the company. Knowledge flow has to continuously become knowledge stock. Individuals practising personal knowledge mastery have to be an intrinsic part of organizational knowledge management. Fake news. PR hype. Content marketing. Advertorials.
  • DION HINCHCLIFFE'S WEB 2.0 BLOG  |  MONDAY, JULY 17, 2017
    [Knowledge] Digital Transformation and the Leadership Quandary
    To help address leadership in digital native terms, I’ve been promoting the concept of network leadership for some years now (and I’m not alone), realizing that all leaders must much more effectively tap into the full measure of knowledge and innovation in new channels they need to deliver on what has become the most important and challenging transitions in the history of business. Sharing knowledge.
  • HAROLD JARCHE  |  SUNDAY, JULY 16, 2017
    [Knowledge] beta conversation 2017-07-20
    The subject will be Personal Knowledge Mastery ( PKM ) and leadership. I will be hosting the next Beta Conversation this Thursday, July 20th at 14:00 UTC [07:00 PDT, 10:00 EDT, 15:00 BST, 16:00 CEDT]. The Harvard Business Review article, The Best Leaders are Constant Learners , gives a general idea of the themes to be discussed. Participants can add their own questions in advance. The session will be 90 minutes long. For participant confidentiality, these sessions will not be recorded.
  • BOXES AND ARROWS  |  SATURDAY, JULY 15, 2017
    [Knowledge] Monitoring User Experience Through Product Usage Metrics
    Traffic to online help/ knowledge base articles. Visits to help/knowledge base article visits, sorted by page/features. Traffic on online help/ knowledge base articles. Introduction. User experience (UX) teams have many types of data at their disposal to ascertain the quality of a digital product’s user experience.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, JULY 13, 2017
    [Knowledge] Webinar: Learners as Creators: Release of the 2nd Digital Literacy Brief @NMCorg
    The aim is for this deep exploration of frameworks and initiatives to contribute to the body of knowledge used by the higher education community to inform strategic planning around digital literacy." On August 17, 2017 at 10 - 11 am US Central time (so 4pm UK time) there is a free webinar Learners as Creators: Release of the 2nd Digital Literacy Brief , hosted by the New Media Consortium , sponsored by Adobe. They are producing a briefing report. "In
  • CLARK QUINN  |  TUESDAY, JULY 11, 2017
    [Knowledge] A Bad Tart
    We need to put learners into situations requiring applying the knowledge to make decisions. If you’re putting your energy into finding gratuitous themes to wrap around knowledge recitation instead of making intrinsically meaningful contexts for knowledge application , you’re wasting time and money. PBL is ok when rote knowledge has to be drilled, or after you’ve done good practice design. Good learning requires a basis for intrinsic interest.
  • GREEN CHAMELEON  |  MONDAY, JULY 10, 2017
    [Knowledge] Blog>> Interview by Ana Neves on Knowledge Audits, Evaluation and Organisation Culture
    I was honoured to be interviewed by Ana Neves of Social Now – see the interview on LinkedIn here
  • CONVERSATION MATTERS  |  MONDAY, JULY 10, 2017
    [Knowledge] The Hidden Knowledge Problem in Organizations
    Having had the opportunity to observe many conversations in organizations, I have come to understand that the greatest knowledge deficit in organizations is not the lack of sharing nor is it poorly designed repositories. When fear exists, critical knowledge is lost and serious problems remain hidden. Fortunately, along with the knowledge demands made by these critical shifts, has come a richer understanding of how to access this hidden knowledge ( Edmondson , Kegan , Turco ).
  • KNOW NETWORK NEWS  |  MONDAY, JULY 10, 2017
    [Knowledge] 2017 Americas MAKE Finalists Announced
    Teleos, in association with The KNOW Network, has announced the 23 Finalists in the 2017 Americas Most Admired Knowledge Enterprises (MAKE) study
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, JULY 7, 2017
    [Knowledge] UK Adults' media literacy: information sharing; trust and use of social media; mobile devices
    Tthere is a continuing gap between confidence, knowledge and behaviour in understanding how the internet works. Ofcom's annual (UK) Adults' media use and attitudes report was published last month. It gives "gives detailed evidence on media use, attitudes and understanding among UK adults aged 16+. It covers TV, radio, mobile phones, games, and the internet, with a particular focus on the latter."
  • KNOW NETWORK NEWS  |  MONDAY, JULY 3, 2017
    [Knowledge] Is KM Going the Way of the Dinosaur?
    Thomas Wisinski, Chief Knowledge Officer, Haynes and Boone, believes that one day artificial intelligence and cognitive learning will supplant traditional Knowledge Management, and arguably has already begun to do so
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, JUNE 30, 2017
    [Knowledge] Qualitative research; Getting unstuck; Youth digital participation #i3rgu
    i3 is a fairly small conference (about 80 people this year, I think) with a big presence from international researchers, students (and some practitioners) in IB, IL and related areas such as Information/Knowledge Management. I'm no longer at the i3 conference at Robert Gordon University in Aberdeen, but I have a couple of links for presentations I didn't attend today.
  • HAROLD JARCHE  |  FRIDAY, JUNE 30, 2017
    [Knowledge] our simply complex world
    “Humans are learning animals, and among the things we all learn eventually—or should—is that knowledge is provisional, truths are opinions, and our first calling is to learn more and keep our mind open, even though that gets harder as experiences accumulate and prejudices with them.” Every fortnight (or thereabouts) I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, JUNE 29, 2017
    [Knowledge] the relationship between post-truth politics and Scottish citizens’ information behaviour #i3rgu
    They were affected by their own personal or professional experience: i.e. if they has experience or knowledge in the area that was covered by the information they were looking at. My final liveblog post from the i3 conference at RGU in Aberdeen (Sadly I'm missing tomorrow's sessions as I have to make an emergency trip to the dentist!)
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, JUNE 29, 2017
    [Knowledge] Practices of community representatives in exploiting information channels for citizen engagement #i3rgu
    The researchers had previosuly used a lens of knowledge sharing and Communities of Practice, so it seemed fruitful to explore this population again to look at how the councillors went about acquiring information skills and sources. Another presentation from the i3 conference at RGU in Aberdeen. Peter Cruickshank (presenter), Professor Hazel Hall and Dr Bruce Ryan authored a paper on Practices of community representatives in exploiting information channels for citizen engagement.
  • KNOW NETWORK NEWS  |  THURSDAY, JUNE 29, 2017
    [Knowledge] 2017 European MAKE Finalists Announced
    Teleos, in association with The KNOW Network, has announced the 23 Finalists of the 2017 European Most Admired Knowledge Enterprises (MAKE) study
  • CLARK QUINN  |  WEDNESDAY, JUNE 28, 2017
    [Knowledge] An objective request
    You know the ones: weak verbs that aren’t about doing, where the performance is vague, where it’s about knowledge. So, I’d like to ask a favor of you. I would like to improve my thinking about elearning design, and where this starts are objectives. Or outcomes. Now, they can be easy, or challenging. I’d like to see some of the latter. When the goal is fairly obvious, it’s simple to address. They need to be better at doing X? Well then, practice lots of X!
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, JUNE 28, 2017
    [Knowledge] Information Behaviour and Breastfeeding #i3rgu
    Lockerbie identified that there was "a skewed knowledge base" around breastfeeding, particularly influenced by the milk formula companies and their relationship with healthcare professionals. Healthcare professionals were another theme, who might be seen as "keepers of knowledge" but trust could be lost and different professionals might give conflicting information.
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, JUNE 28, 2017
    [Knowledge] Towards an interactive data seeking and research model #i3rgu
    The numbers alone will not have meaning without the context, e.g. the names of the variables, and the contextual knowledge of what lies behind them. I'm talking in the next session at the i3 conference at RGU in Aberdeen so, apologies, this will likely be a brief liveblog. Professor Gobinda Chowdhury (Northumbria University) presented a keynote on an interactive data seeking and retrieval model. He started by talking about the pressures and rule changing that goes on the research field.
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, JUNE 28, 2017
    [Knowledge] Rethinking information literacy through understanding disciplinary information practices @edwardluca #i3rgu
    For the future in his institution, they are doing curriculum mapping and build in more scaffolding, as well as developing better disciplinary knowledge. There was an interesting conversation afterwards about the challenges of getting engaged and collaborating with faculty (considering the power imbalance; the imbalance in interest on co-creation of knowledge - i.e. the librarian having to do all the work).
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, JUNE 28, 2017
    [Knowledge] Instructional Librarians Talk about the #ACRLFramework #i3rgu
    The presenters also noted that there was a new definition of IL (the new definition is "Information literacy is the set of integrated abilities encompassing the reflective discovery of information, the understanding of how information is produced and valued, and the use of information in creating new knowledge and participating ethically in communities of learning."
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, JUNE 28, 2017
    [Knowledge] Modeling the Metamemory of Information Seekers Through Visual Metaphor #i3rgu
    She became particualrly interested in in a category revealed in her research: "Knowledge of Task" (which included understanding memory). Bowler thought this could be linked to epistemological development, as memory is part of how you build knowledge. I'm liveblogging from the i3 conference at RGU in Aberdeen Dr Leanne Bowler presented on Modeling the Metamemory of Information Seekers Through Visual Metaphor.
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, JUNE 28, 2017
    [Knowledge] Visual methods as an entry point to information practices #i3rgu
    Lloyd highlighted four photos: of the women's health clinic (a photo taken by a young man, as they found the clinic useful for their own knowledge building); a football field (where a lot of information was exchanged and "you learnt about love" i.e. learning about being a young man in a rural community); a photo representing church and spirituality; and a mobile phone (which also connected them to their family). Day 2 of my liveblogging from the i3 conference at RGU in Aberdeen.
  • HAROLD JARCHE  |  TUESDAY, JUNE 27, 2017
    [Knowledge] a liquid stream of facts
    I have to sort the truths not just about things I care about, but about anything I touch, including areas about which I can’t possibly have any direct knowledge. This is perhaps the most succinct rationale for disciplines like personal knowledge mastery (PKM). We can no longer rely upon traditional gatekeepers of information and knowledge. Each of us must engage with others and develop trusted knowledge networks.
  • HAROLD JARCHE  |  MONDAY, JUNE 26, 2017
    [Knowledge] the discerning mind
    It usually takes time and practice to be a discerning sharer of knowledge. A shotgun approach to knowledge sharing does not work. Showing discernment in knowledge sharing helps to build trust. Merely tagging an article does not create knowledge. The process of seeking out information sources, internally making sense of them, and then sharing with others to confirm or accelerate our knowledge are interlinked activities from which knowledge, often slowly, emerges.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, JUNE 22, 2017
    [Knowledge] Our wicked problem: educating for digital literacy
    she recommended Nichols (2017) book, The death of expertise: the campaign against established knowledge and why it matters. Fortuitously, this evening an very interesting talk was given at the University of Strathclyde, Glasgow. Since this is just an hour from Edinburgh, I travelled through to hear it after the seminar I attended at Napier University in Edinburgh. Professor Heidi Julien gave an invited talk on Our wicked problem: educating for digital literacy.
  • KNOW NETWORK NEWS  |  THURSDAY, JUNE 22, 2017
    [Knowledge] Knowledge Management in Financial Markets
    Research N Reports has released a business intelligence on "Knowledge Management in Financial Markets
  • CONVERSATION MATTERS  |  TUESDAY, JUNE 20, 2017
    [Knowledge] Three Books Every KM Professional Should Read
    They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.
  • KNOW NETWORK NEWS  |  TUESDAY, JUNE 20, 2017
    [Knowledge] Successful Knowledge Management Systems
    Based on years as a KM practitioner, the author believes that in a corporate environment, Knowledge Management helps improve productivity by building trust, networks and by substantially enhancing the intellectual level of the corporation
  • HAROLD JARCHE  |  MONDAY, JUNE 19, 2017
    [Knowledge] learning cities
    “Learning Cities harness their knowledge, social networks, environmental assets and financial capital to facilitate the development of skills, knowledge and values by local people and organizations.” Is tribalism a reaction to our concerns about the emerging network era, which is putting into question our existing institutions and markets developed in previous eras?
  • HAROLD JARCHE  |  SATURDAY, JUNE 17, 2017
    [Knowledge] network learning cities
    In cities as learning platforms , I suggested one role of the city in the network era would be to enable knowledge-sharing and curate the knowledge of its citizens. Patti Anklam has identified the core values of a knowledge network, citing three related factors: openness, transparency, and diversity. Subsidiarity can enable more transparent knowledge sharing. As trust emerges over time, more openness and knowledge sharing can drive more innovation.
  • KNOW NETWORK NEWS  |  THURSDAY, JUNE 15, 2017
    [Knowledge] Human Capital Management Research
    Brandon Hall Group has release three new research studies on Knowledge Sharing, Talent Acquisition and HCM technology trends
  • HAROLD JARCHE  |  MONDAY, JUNE 12, 2017
    [Knowledge] cities as learning platforms
    Cities should be encouraging citizens to seek new connections and knowledge, make sense of these in a disciplined manner, and share their knowledge. Cities can be facilitators of knowledge-sharing: Facilitate meetings. It becomes the learning platform that enables knowledge-sharing and curates the knowledge of its citizens. In 2008, CEO’s for Cities recommended a more inclusive way of supporting learning in the community.
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, JUNE 9, 2017
    [Knowledge] Hepworth Festschrift: Information behaviour/Literacy, HIV/AIDS, Dementia, Mobile phones
    An integrated model highlighting information literacy and knowledge formation in information behaviour Aslib Journal of Information Management , 69 (3), 316 - 334 - Foos, S., The latest issue of the Aslib Journal of Information Management (priced publication) is a Festschrift in honour of Professor Mark Hepworth , who died last in December 2016.
  • HAROLD JARCHE  |  FRIDAY, JUNE 9, 2017
    [Knowledge] friday’s finds #300
    How do we maintain democracy when all the professions that claim to have pre-political basis for shared knowledge, on which citizens can come together to understand their shared fate, are challenged? How can we hold governments accountable when shared knowledge of certain facts are lost?”. Every fortnight I curate some of the observations and insights that were shared on social media. My initial post in this series was made in May 2009.
  • KNOW NETWORK NEWS  |  THURSDAY, JUNE 8, 2017
    [Knowledge] Organizations Need Chief Knowledge Curators
    Four crucial steps to influence organizational conversations and shift mindsets with leaders as chief knowledge curators
  • HAROLD JARCHE  |  THURSDAY, JUNE 8, 2017
    [Knowledge] beta conversation 2017-06-15
    The subject will be Personal Knowledge Mastery ( PKM ) and leadership. I will be hosting the next Beta Conversation on Thursday, June 15th at 14:00 UTC [07:00 Pacific, 10:00 Eastern, 14:00 BST, 16:00 CET]. The Harvard Business Review article, The Best Leaders are Constant Learners , gives a general idea of the themes to be discussed. Participants can add their own questions in advance. The session will be 90 minutes long.
  • INFORMATION WANTS TO BE FREE  |  TUESDAY, JUNE 6, 2017
    [Knowledge] Framework Freakout presentation and Questions Answered
    I am not the most knowledgeable about the Framework by a long-shot. Last week, I gave an online presentation about the ACRL Framework for Information Literacy for the ACRL Student Learning & Information Literacy Committee. It was entitled Framework Freakout: How to Stop Worrying and Learn to Live with the Framework. Way more people attended than I’d expected (you know how webinars go) and it ended up being a lot of fun with a plethora of good questions.
  • HAROLD JARCHE  |  MONDAY, JUNE 5, 2017
    [Knowledge] organizing for the network era
    The duty of being transparent in our work and sharing our knowledge rests with all workers, especially management. self-selection of tools” means moving away from standardized enterprise tools toward open platforms in which workers, many of which are part-time or contracted, can use their own tools in order to work as knowledge artisans. sharing our knowledge” means changing the environment so that sharing one’s knowledge does not put that person in a weaker organizational position.
  • INFORMATION LITERACY WEBLOG  |  SATURDAY, JUNE 3, 2017
    [Knowledge] Qualifikationsprofil des Teaching Librarian
    The tables at the end list subject knowledge and personal competencies that are seen as required. On the same theme as yesterday: from the German Library Conference tweets I picked up a link to: Scholle, U. 2016). Qualifikationsprofil des Teaching Librarian: Positionspapier der Gemeinsamen Kommission Informationskompetenz von VDB und dbv. o-bib , 3(1).
  • KNOW NETWORK NEWS  |  FRIDAY, JUNE 2, 2017
    [Knowledge] Building a Successful Knowledge Base
    Tips to help build a successful knowledge base
  • CLARK QUINN  |  WEDNESDAY, MAY 31, 2017
    [Knowledge] A learning meta-story
    This includes making ‘calls’ (viewing videos of quick messages from the various roles involved including the product manager, the financial officer) to find out the parameters which are in play and to get expert knowledge. Been thinking about how to generate meaningful learning in optimal (read: concise but effective) ways. And a lot of what I’ve been thinking about involves contextualized meaningful practice (no surprise there, eh?). So how might this play out?
  • HAROLD JARCHE  |  SUNDAY, MAY 28, 2017
    [Knowledge] the world needs knowledge catalysts
    Experts have to become knowledge catalysts. Being a knowledge catalyst means taking the time to add value to your knowledge. “We live in a society absolutely dependent on science and technology and yet have cleverly arranged things so that almost no one understands science and technology. That’s a clear prescription for disaster.” — Carl Sagan. When people are presented with a problem the first urge is to resolve it. If the computer does not work, they want it fixed.
  • CONVERSATION MATTERS  |  SUNDAY, MAY 21, 2017
    [Knowledge] The Helper's Dilemma: Issues facing International Development
    material, knowledge, skill, money) that the receiver lacks, which puts the helper in a one-up position with the receiver, and is the source of the recognition, on both parts, that the helper can withdraw the help at his/her discretion. It is also basic to the growth of and the transmission of knowledge which makes human progress possible. Being Helpful development generalized reciprocity helping knowledge management pay it forward positive deviance reciprocity
  • COLUMN TWO  |  SUNDAY, MAY 21, 2017
    [Knowledge] Get a checkup of your intranet with our Annual Intranet Review methodology
    The assessment identifies opportunities for your intranet to deliver greater business value, as well as targeting current site strengths and weaknesses.The review draws on 20+ years of intranet knowledge, gathered by Step Two over hundreds of engagements. Modern intranets play an increasingly important role in business, but they can’t stand still, or be taken for granted. Like any complex piece of machinery, intranets need regular servicing and maintenance.
  • HAROLD JARCHE  |  SUNDAY, MAY 21, 2017
    [Knowledge] future hedging
    The main question is perhaps not what skills we should have in the future, but how we hedge the risks that are inbuilt in our world, our unique knowledge assets, the know-what, the know-who and know-how of our life.” In hedging the future of work , Esko Kilpi describes three areas of work that need to be negotiated by knowledge workers in the digital network era.
  • KNOW NETWORK NEWS  |  THURSDAY, MAY 18, 2017
    [Knowledge] Knosys Raises A$1.5 Million for KM Platform Development
    million to support its current business plans and working capital needs with regards to its Knosys Knowledge Management solution Knosys has raised A$1.5
  • HAROLD JARCHE  |  WEDNESDAY, MAY 17, 2017
    [Knowledge] owning your data
    As more people share digital knowledge artifacts and give them meaning and context, these objects gain in their aggregate value. I was recently interviewed for an article in Forbes magazine and asked what I thought about ‘The Cloud’ There was a typographical error in my response, so here it is corrected. I cannot see why any organization would put all of its data online. The Cloud is just a different term for someone else’s computer, which you do not control.
  • HAROLD JARCHE  |  MONDAY, MAY 15, 2017
    [Knowledge] integrating personal knowledge mastery
    I developed the personal knowledge mastery (PKM) framework for myself, beginning in 2004, as a way to make sense of all the digital information flows around me and to connect with others to improve my practice. If your organization would like to improve workplace learning and knowledge-sharing, then contact me about a private engagement for co-creation as a service. Personal Knowledge Mastery.
  • HAROLD JARCHE  |  FRIDAY, MAY 12, 2017
    [Knowledge] meaning and failure
    “These people leaders, who had gained their knowledge and skills quite independently from each other, convinced me that one of the key elements in great employee experience design is that it has to make sense; going to work has to be meaningful … The price of efficiency is the loss of meaning. Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds. “Hire character. Train skill.”
  • COLUMN TWO  |  WEDNESDAY, MAY 10, 2017
    [Knowledge] 22 and a half reasons to enter the Intranet & Digital Workplace Awards
    You’re contributing to the collective knowledge of the global intranet and digital workplace community. There’s just over a week to enter the 2017 Intranet and Digital Workplace Awards , the annual global competition which closes on Friday May 19th (any timezone). The entries are coming in and we’ve already got some great submissions. Still considering whether to enter? Here’s 23 (and a half) reasons to go and work on that submission now!
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, MAY 10, 2017
    [Knowledge] Models for Copyright Education in Information Literacy Programs #wlic2017
    This offsite session will be devoted to methodologies for providing a comprehensive knowledge of the legal landscape for copyright, licensing, and related legal and policy matters in libraries and universities." Registration is open for the IFLA 2017 WLIC offsite session Models for Copyright Education in Information Literacy Programs , jointly organized by the IFLA Committee on Copyright and Other Legal Matters and the IFLA Information Literacy Section.
  • HAROLD JARCHE  |  WEDNESDAY, MAY 10, 2017
    [Knowledge] the missing half of training
    In the military there is much more training than individual, skill & knowledge-focused, course work. I noted that training as knowledge delivery is dead. The training industry is based on models that were developed for the military. The Systems Approach to Training includes the ADDIE [analysis, design, development, implementation, evaluation] model, with variations used throughout industry. Robert Gagne’s Nine Events of Instruction inform much of instructional design.
  • CONVERSATION MATTERS  |  TUESDAY, MAY 9, 2017
    [Knowledge] Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman
    There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. I have followed his work for many years, but this latest book was of particularly interest to me because of the five years I spent working on knowledge management projects within one of those agencies, The Defense Intelligence Agency (DIA).
  • HAROLD JARCHE  |  MONDAY, MAY 8, 2017
    [Knowledge] the uncertain future of training
    These are described as competencies, made up of certain, skills, knowledge, and attitudes. Training as knowledge delivery is dead. Training courses are artifacts of a time when resources were scarce and connections were few. That time has passed. The roots of training are to get a lot of people to do the same thing competently. The Roman army trained soldiers for battle and many other duties, like building roads. Standard methods were developed.
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, MAY 5, 2017
    [Knowledge] Using Interdisciplinary Faculty Learning Communities to Facilitate Real Talk about Information Literacy
    link] Also I cannot resist mentioning first-author Jason Vance's wonderful blog about the lives and deaths of library staplers: [link] The ACRL 2017 conference proceedings (at [link] ) include numerous other information literacy papers (in pdf form) e.g. - Information Literacy’s Influence on Undergraduates’ Learning and Development: Results from a Large Multi-institutional Study by Kevin Fosnacht - What Counts as Knowledge?
  • COLUMN TWO  |  WEDNESDAY, MAY 3, 2017
    [Knowledge] Four weeks until the best #intranet speaker lineup in the southern hemisphere
    Intranets2017 is therefore all about finding the very best intranet and digital workplace speakers, and putting them on stage to share their experiences and knowledge. Thomas Hsu from Accenture (USA), sharing their award-winning social knowledge sharing solution, Jennifer Schaeffer from Suncorp will show off their digital dashboard for leaders and staff. Intranets2017 is the biggest intranet conference in the southern hemisphere , running in Sydney on 31 May-2 June 2017.
  • HAROLD JARCHE  |  WEDNESDAY, MAY 3, 2017
    [Knowledge] knowledge-sharing, post-technology
    Most large organizations today have some kind of knowledge-sharing platform. Given the diminishing choices, enterprise knowledge-sharing today is even less about the technology. Over many years of working with enterprise knowledge-sharing and collaboration tools I have learned that the hard work comes after the software has been installed and the initial training sessions are over. One of the major benefits of using social media is increasing the speed of access to knowledge.
  • GREEN CHAMELEON  |  TUESDAY, MAY 2, 2017
    [Knowledge] How-to Guides>> Cross-Post: Practitioner Guidelines on Conducting Knowledge Audits
    These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. BEFORE THE KNOWLEDGE AUDIT. Make informal observations of the current culture, business processes, and knowledge types being used in the business. HODs of friendly departments) and socialize them on the knowledge audit concept, seeking their feedback on how it could be made most useful to them.
  • GREEN CHAMELEON  |  TUESDAY, MAY 2, 2017
    [Knowledge] Blog>> Practitioner Guidelines for Knowledge Audits
    These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. BEFORE THE KNOWLEDGE AUDIT. Make informal observations of the current culture, business processes, and knowledge types being used in the business. HODs of friendly departments) and socialize them on the knowledge audit concept, seeking their feedback on how it could be made most useful to them.
  • HAROLD JARCHE  |  FRIDAY, APRIL 28, 2017
    [Knowledge] first we shape our tools
    ’ Alien Knowledge: When Machines Justify Knowledge. If knowing has always entailed being able to explain and justify our true beliefs —  Plato’s notion , which has persisted for over two thousand years — what are we to make of a new type of knowledge, in which that task of justification is not just difficult or daunting but impossible?” “In 1945, the British philosopher Gilbert Ryle gave an influential lecture about two kinds of knowledge.
  • COLUMN TWO  |  WEDNESDAY, APRIL 26, 2017
    [Knowledge] Get your hands on all of last year’s Award winners
    There’s so much good stuff to look at, including: Accenture’s Pinterest-style knowledge sharing solution. Every year, the Intranet and Digital Workplace Awards uncovers and shares leading ideas and projects for you to learn from. These insights are packaged into the handsome Showcase report , which this year comes in at 300 pages in length. But life is short, and you just want to get straight to the point!
  • CLARK QUINN  |  WEDNESDAY, APRIL 26, 2017
    [Knowledge] Human Learning is Not About to Change Forever
    And questions about semantic knowledge isn’t going to transform education. And AI is not yet to the level (nor will it be soon) where it can take content and create compelling activities that will drive learners to apply knowledge and make it meaningful. We won’t have to learn: we’ll upload and download knowledge. Given the way that our knowledge is distributed, the notion of changing it with anything less than practice seems implausible.
  • HAROLD JARCHE  |  WEDNESDAY, APRIL 26, 2017
    [Knowledge] simplifying the complexity
    The tool has since been revised and adapted as 7 facets for knowledge sharing. Personal Knowledge Mastery is one framework that supports self-directed learning. Complex Problems. I like complex problem-solving. Perhaps my most interesting project was when a client gave me a statement of work to ‘simplify the complexity’ I did not have a solution but felt that with my extended networked I would be able to solve their problem.
  • HAROLD JARCHE  |  TUESDAY, APRIL 25, 2017
    [Knowledge] the innovation imperative
    Humans differ from other primates because we share our knowledge and build upon it. Society has advanced because we share that knowledge with a large population. Platform capitalism promotes the opposite of knowledge sharing, which is rather ironic considering it is often referred to as ‘the sharing economy’ But can society afford to have our collective knowledge, and its flow, controlled by only a few mega-corporations?
  • COLUMN TWO  |  TUESDAY, APRIL 18, 2017
    [Knowledge] Build the skills and knowledge of your extended team (at Intranets2017)
    This will provide the knowledge needed to answer the challenges you’re currently facing. By building the skills and knowledge of your broader group, you will: help every part of the organisation succeed, whether they’re from HR, comms, IT or the business. The post Build the skills and knowledge of your extended team (at Intranets2017) appeared first on Step Two
  • HAROLD JARCHE  |  TUESDAY, APRIL 18, 2017
    [Knowledge] simply PKM
    PKM = personal knowledge mastery. This requires a knowledge network. By building a network and getting to know people with expertise we can learn and have access to knowledge beyond ours. knowledge & social learning. Continuously seek out people and knowledge to improve the breadth and diversity of your knowledge networks. Why is PKM necessary? Most of us work with others. We cannot do everything alone. We need advice and guidance on complex matters.
  • HAROLD JARCHE  |  MONDAY, APRIL 17, 2017
    [Knowledge] leave the hierarchies to the algorithms
    Since these algorithms are running many aspects of work and society, we had better get informed and find trusted sources of knowledge on machine learning and ‘artificial intelligence’ This is the core of PKM. For complex work we need strong (knowledge) networks, and loose (temporary & negotiated) hierarchies. What happens when you connect unthinking computer programs with a culture of obedience and compliance?
  • CONVERSATION MATTERS  |  FRIDAY, APRIL 14, 2017
    [Knowledge] Knowledge Management That Makes a Difference
    Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, APRIL 13, 2017
    [Knowledge] Howard, Farley and Dix win at #lilac17
    The winner of the Credo Digital Award was Charlie Farley for 23 Things for Digital Knowledge at the University of Edinburgh. On Tuesday the winners of the UK's Information Literacy Group's Information Literacy awards were announced at the LILAC conference. The Information Literacy Award winner was Helen Howard from the University of Leeds, in particular for her work with second year students [link].
  • COLUMN TWO  |  TUESDAY, APRIL 11, 2017
    [Knowledge] Meet the judges for the 2017 Intranet and Digital Workplace awards
    Susan Hanley is a consultant specialising in the design, development and implementation of successful collaboration and knowledge management solutions. We’re thrilled to be able to announce our guest judges for this year’s Intranet and Digital Workplace Awards , which are currently open for entries (closing 19 May 2017). Each year we ensure we have an international judging panel of intranet experts representing both consultants and practitioners.
  • KNOW NETWORK NEWS  |  TUESDAY, APRIL 11, 2017
    [Knowledge] New Vistas of Knowledge Management
    Knowledge management has been shaped largely by the evolution of information technology over the years and has benefitted a great deal on account of the emergence of matured cognitive tools
  • INFORMATION LITERACY WEBLOG  |  TUESDAY, APRIL 11, 2017
    [Knowledge] Information literacy advocates #lilac17
    The aim of the module is to develop IL knowledge, skills and confidence through the provision of peer support. Here's the next report from Pam McKinney at the LILAC conference. Pam writes: " Ruth Curtis from the University of Nottingham presented on Information literacy advocates ; a peer support scheme. This is a ten credit module for the Nottingham Advantage Award. UG Students from Medicine and health sciences take part and are assessed through a reflective portfolio.
  • HAROLD JARCHE  |  TUESDAY, APRIL 11, 2017
    [Knowledge] 7 essential facets for enterprise knowledge sharing
    Most large organizations today have some suite of social tools to share information and knowledge. The objective of these networks should be to help to capture knowledge, encourage sharing, and enable action. Personal knowledge mastery ( PKM ) is a sense-making discipline. These tools must enable both cooperative and collaborative aspects of knowledge work. Attention must also be paid to any systemic barriers to knowledge sharing and social learning.
  • INFORMATION LITERACY WEBLOG  |  MONDAY, APRIL 10, 2017
    [Knowledge] Using reflection to develop meta cognitive skills for IL #lilac17
    It was clear from the writing that students felt challenged by being on placement, they identified gaps in their own knowledge.". The final post today from Pam McKinney at the LILAC conference and many thanks to her for these! Shirley Yearwood-Jackman from the University of Liverpool presented on using reflection to develop meta cognitive skills for IL. Shirley asked the question "are student self-assessments of their information literacy ability accurate?"
  • INFORMATION LITERACY WEBLOG  |  MONDAY, APRIL 10, 2017
    [Knowledge] Information and digital literacy provision at the University of Sheffield #lilac17
    Students shared their experiences of becoming knowledge creators through writing blogs. Pam McKinney continues from the LILAC conference : Pam writes: "I was very interested to hear Vicky Grant, Rosa Sadler, Kate Grigsby, and Sophie Carlson from the University of Sheffield present on their participatory action research project looking at Information and digital literacy provision at the university.
  • INFORMATION LITERACY WEBLOG  |  MONDAY, APRIL 10, 2017
    [Knowledge] Academic staff's views of Information Literacy #lilac17
    In the health area it was identified that students needed to "keep up to date" with health practice as part of IL, whereas in the business subjects, knowledge of news and politics in the wider world was seen to be a key aspect of IL. Thank to Pam McKinney for another report from the LILAC conference : " Deborah Stebbing and Jane Shelley from Anglia Ruskin university reported on a study they undertook to understand the views academic staff have of IL.
  • HAROLD JARCHE  |  SUNDAY, APRIL 9, 2017
    [Knowledge] stories connect knowledge
    “Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World. Knowledge management is a mixture of explicit and implicit knowledge sharing. It can be as explicit as an organizational knowledge base, or as implicit as the work culture.
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, APRIL 7, 2017
    [Knowledge] Call for chapters: Media and Information Literacy and Intercultural Dialogue #MILID Yearbook 2017
    Perceived as a fundamental citizenship competency in the 21st century, MIL contributes to helping people understand how they come to know or learn, transforming information into acquired knowledge based on which decisions can be made. There is a call for abstracts (22-300 words) for chapters for this year's MILID yearbook. The deadline is 22 April 2017. The Media and Information Literacy and Intercultural Dialogue (MILID) Yearbook 2017 is currently seeking proposals of articles.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, APRIL 6, 2017
    [Knowledge] Teaching the next generation of Information Literacy educators: pedagogy and learning
    Pam presents the video, and the talk was originally given on 2nd June 2016 at the Creating Knowledge 8 conference, Reykjavík, Iceland. I've just put on youtube a video of the presentation I co-authored with my colleague at the iSchool, Pam McKinney , Teaching the next generation of Information Literacy educators: pedagogy and learning.
  • CLARK QUINN  |  WEDNESDAY, APRIL 5, 2017
    [Knowledge] Exploration Requirements
    The rewards of knowledge as well as potential financial gain were sufficient to drive expeditions that ultimately spanned and opened the globe. In yesterday’s post, I talked about how new tools need to be coupled with practices to facilitate exploration. And I wanted to explore more (heh) about what’s required. The metaphor is old style exploration, and the requirements to succeed. Without any value judgment on the motivations that drove this exploitation, er, exploration ;).
  • COLUMN TWO  |  MONDAY, APRIL 3, 2017
    [Knowledge] Give the gift of intranet knowledge by bringing a group to Intranets2017
    So it’s vital that everyone has the best knowledge available, and not just within the core team, but also in supporting groups, such as comms, IT or HR (depending on where the intranet sits). The post Give the gift of intranet knowledge by bringing a group to Intranets2017 appeared first on Step Two It takes a village to sustain and grow a successful intranet or digital workplace.
  • GREEN CHAMELEON  |  MONDAY, APRIL 3, 2017
    [Knowledge] Blog>> Knowledge Audits in Practice - Report on Global Survey
    Let me thank the 150 respondents from all over who generously responded to my survey on knowledge audit perceptions and experiences. There is a wide array of understandings of what a knowledge audit is (both in the research literature and in practice). People experienced in knowledge audits focus less on audits for compliance, quality or benchmarking – more general perceptions of knowledge audits amplify the importance of those types.
  • HAROLD JARCHE  |  THURSDAY, MARCH 30, 2017
    [Knowledge] the geography of genius
    It reinforced my own work in promoting personal knowledge mastery as a discipline to try to channel what little genius any of us have. Diversity in our knowledge networks helps to promote creativity but does not guarantee it. “Creativity is a relationship, one that unfolds at the intersection of person and place.”
  • CLARK QUINN  |  TUESDAY, MARCH 28, 2017
    [Knowledge] Adaptive or just good design?
    So, for instance, adapting a large knowledge-based course will still leave it as a problematic solution in search of a problem. A few posts ago, I wrote about how we might be rushing too fast into cognitive computing. Not that there’s anything wrong with augmenting us, but I was wondering if we’d be better off focusing on developing our non-cognitive systems first.
  • HAROLD JARCHE  |  MONDAY, MARCH 27, 2017
    [Knowledge] TGIM #1
    This week I am sharing some of my social bookmarks that relate to personal knowledge mastery. ” And always remember not to get too comfortable with your own knowledge. Thank Goodness It’s Monday. Now that’s something we freelancers appreciate As part of the wonder of Monday, I am starting a series of posts, similar to Friday’s Finds , but posted on the best day of the week: Monday.
  • JOHN BATTELLE'S SEARCHBLOG  |  WEDNESDAY, MARCH 22, 2017
    [Knowledge] It’s Time For Facebook to Start Making Media
    I don’t know what angle these jokers’ are playing (I mean, there’s no ads there…), but it ain’t what Facebook, with their inside knowledge of what makes stuff go viral, could create. The post It’s Time For Facebook to Start Making Media appeared first on John Battelle's Search Blog. There’s only one company that can possibly spin media gold on Facebook. And that’s Facebook.
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 22, 2017
    [Knowledge] digital literacy for the arts
    While this was one of the smallest workshops I have hosted, with about 6 people per session, the depth of experience and knowledge of the participants was profound. Last week I attended the Arts in a Digital World Summit in Montréal. The event launched the four-year funding program of $88.5
  • KNOW NETWORK NEWS  |  MONDAY, MARCH 20, 2017
    [Knowledge] 100 Companies That Matter in Knowledge Management
    KMWorld' magazine has issued its annual list of "100 Companies That Matter in Knowledge Management
  • HAROLD JARCHE  |  MONDAY, MARCH 20, 2017
    [Knowledge] networked knowledge creates value
    As we enter the network era, the dominant technology is the internet and working knowledge is distributed through professional communities. Compare this to the last 75 years where the company was connected to a factory and knowledge was delivered from business schools. In the networked knowledge triad , I tried to show how real value creation today happens outside the organization. Today, all professionals need large and diverse knowledge networks.
  • CONNECTING 2 THE WORLD  |  FRIDAY, MARCH 17, 2017
    [Knowledge] Some changes to the blog
    Among these are integrating design thinking into my courses and looking at student knowledge networks (an extension of my dissertation) for student success inside and outside of the classroom. I have decided to start blogging on a regular basis again. Over the last few years, I have moved away from blogging to focus on my academic career. However, I have decided to move back to focusing on my professional career, opening up my research for more public venues such as my blogs.
  • GREEN CHAMELEON  |  MONDAY, MARCH 13, 2017
    [Knowledge] Blog>> Survey on Knowledge Audits
    I’m currently working on a book about knowledge audits and knowledge mapping. I’d like to get a better sense of the variety of understandings of knowledge audits that exists out in the professional community. Here’s a short survey that should take between 10 and 20 minutes of your time – do take it, and recommend it to others. Responses are anonymous, but if you leave your email address, I will share the survey results when completed. Thank you!
  • HAROLD JARCHE  |  SUNDAY, MARCH 12, 2017
    [Knowledge] networked knowledge triad
    This model of structure, power, and leadership reflects how knowledge flows in a networked society and economy. Engaging this networked knowledge triad is based on the discipline of personal knowledge mastery and the Seek > Sense > Share framework as we constantly shift between engaging with ‘un order’ so that we can create something of value in a state of ‘order’ In the network era, connected leadership is about helping our networks make better decisions.
  • CLARK QUINN  |  WEDNESDAY, MARCH 8, 2017
    [Knowledge] A ‘Field of Dreams’ Industry
    It needs a plan, and some knowledge, but there’s a path forward. In the movie, Field of Dreams, the character played by Kevin Costner is told “If you build it, they will come.”
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