• CONVERSATION MATTERS  |  SUNDAY, MAY 21, 2017
    [Knowledge] The Helper's Dilemma: Issues facing International Development
    material, knowledge, skill, money) that the receiver lacks, which puts the helper in a one-up position with the receiver, and is the source of the recognition, on both parts, that the helper can withdraw the help at his/her discretion. It is also basic to the growth of and the transmission of knowledge which makes human progress possible. Being Helpful development generalized reciprocity helping knowledge management pay it forward positive deviance reciprocity
  • COLUMN TWO  |  SUNDAY, MAY 21, 2017
    [Knowledge] Get a checkup of your intranet with our Annual Intranet Review methodology
    The assessment identifies opportunities for your intranet to deliver greater business value, as well as targeting current site strengths and weaknesses.The review draws on 20+ years of intranet knowledge, gathered by Step Two over hundreds of engagements. Modern intranets play an increasingly important role in business, but they can’t stand still, or be taken for granted. Like any complex piece of machinery, intranets need regular servicing and maintenance.
  • HAROLD JARCHE  |  SUNDAY, MAY 21, 2017
    [Knowledge] future hedging
    The main question is perhaps not what skills we should have in the future, but how we hedge the risks that are inbuilt in our world, our unique knowledge assets, the know-what, the know-who and know-how of our life.” In hedging the future of work , Esko Kilpi describes three areas of work that need to be negotiated by knowledge workers in the digital network era.
  • KNOW NETWORK NEWS  |  THURSDAY, MAY 18, 2017
    [Knowledge] Knosys Raises A$1.5 Million for KM Platform Development
    million to support its current business plans and working capital needs with regards to its Knosys Knowledge Management solution Knosys has raised A$1.5
  • HAROLD JARCHE  |  WEDNESDAY, MAY 17, 2017
    [Knowledge] owning your data
    As more people share digital knowledge artifacts and give them meaning and context, these objects gain in their aggregate value. I was recently interviewed for an article in Forbes magazine and asked what I thought about ‘The Cloud’ There was a typographical error in my response, so here it is corrected. I cannot see why any organization would put all of its data online. The Cloud is just a different term for someone else’s computer, which you do not control.
  • HAROLD JARCHE  |  MONDAY, MAY 15, 2017
    [Knowledge] integrating personal knowledge mastery
    I developed the personal knowledge mastery (PKM) framework for myself, beginning in 2004, as a way to make sense of all the digital information flows around me and to connect with others to improve my practice. If your organization would like to improve workplace learning and knowledge-sharing, then contact me about a private engagement for co-creation as a service. Personal Knowledge Mastery.
  • HAROLD JARCHE  |  FRIDAY, MAY 12, 2017
    [Knowledge] meaning and failure
    “These people leaders, who had gained their knowledge and skills quite independently from each other, convinced me that one of the key elements in great employee experience design is that it has to make sense; going to work has to be meaningful … The price of efficiency is the loss of meaning. Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds. “Hire character. Train skill.”
  • COLUMN TWO  |  WEDNESDAY, MAY 10, 2017
    [Knowledge] 22 and a half reasons to enter the Intranet & Digital Workplace Awards
    You’re contributing to the collective knowledge of the global intranet and digital workplace community. There’s just over a week to enter the 2017 Intranet and Digital Workplace Awards , the annual global competition which closes on Friday May 19th (any timezone). The entries are coming in and we’ve already got some great submissions. Still considering whether to enter? Here’s 23 (and a half) reasons to go and work on that submission now!
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, MAY 10, 2017
    [Knowledge] Models for Copyright Education in Information Literacy Programs #wlic2017
    This offsite session will be devoted to methodologies for providing a comprehensive knowledge of the legal landscape for copyright, licensing, and related legal and policy matters in libraries and universities." Registration is open for the IFLA 2017 WLIC offsite session Models for Copyright Education in Information Literacy Programs , jointly organized by the IFLA Committee on Copyright and Other Legal Matters and the IFLA Information Literacy Section.
  • HAROLD JARCHE  |  WEDNESDAY, MAY 10, 2017
    [Knowledge] the missing half of training
    In the military there is much more training than individual, skill & knowledge-focused, course work. I noted that training as knowledge delivery is dead. The training industry is based on models that were developed for the military. The Systems Approach to Training includes the ADDIE [analysis, design, development, implementation, evaluation] model, with variations used throughout industry. Robert Gagne’s Nine Events of Instruction inform much of instructional design.
  • CONVERSATION MATTERS  |  TUESDAY, MAY 9, 2017
    [Knowledge] Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman
    There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. I have followed his work for many years, but this latest book was of particularly interest to me because of the five years I spent working on knowledge management projects within one of those agencies, The Defense Intelligence Agency (DIA).
  • HAROLD JARCHE  |  MONDAY, MAY 8, 2017
    [Knowledge] the uncertain future of training
    These are described as competencies, made up of certain, skills, knowledge, and attitudes. Training as knowledge delivery is dead. Training courses are artifacts of a time when resources were scarce and connections were few. That time has passed. The roots of training are to get a lot of people to do the same thing competently. The Roman army trained soldiers for battle and many other duties, like building roads. Standard methods were developed.
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, MAY 5, 2017
    [Knowledge] Using Interdisciplinary Faculty Learning Communities to Facilitate Real Talk about Information Literacy
    link] Also I cannot resist mentioning first-author Jason Vance's wonderful blog about the lives and deaths of library staplers: [link] The ACRL 2017 conference proceedings (at [link] ) include numerous other information literacy papers (in pdf form) e.g. - Information Literacy’s Influence on Undergraduates’ Learning and Development: Results from a Large Multi-institutional Study by Kevin Fosnacht - What Counts as Knowledge?
  • COLUMN TWO  |  WEDNESDAY, MAY 3, 2017
    [Knowledge] Four weeks until the best #intranet speaker lineup in the southern hemisphere
    Intranets2017 is therefore all about finding the very best intranet and digital workplace speakers, and putting them on stage to share their experiences and knowledge. Thomas Hsu from Accenture (USA), sharing their award-winning social knowledge sharing solution, Jennifer Schaeffer from Suncorp will show off their digital dashboard for leaders and staff. Intranets2017 is the biggest intranet conference in the southern hemisphere , running in Sydney on 31 May-2 June 2017.
  • HAROLD JARCHE  |  WEDNESDAY, MAY 3, 2017
    [Knowledge] knowledge-sharing, post-technology
    Most large organizations today have some kind of knowledge-sharing platform. Given the diminishing choices, enterprise knowledge-sharing today is even less about the technology. Over many years of working with enterprise knowledge-sharing and collaboration tools I have learned that the hard work comes after the software has been installed and the initial training sessions are over. One of the major benefits of using social media is increasing the speed of access to knowledge.
  • GREEN CHAMELEON  |  TUESDAY, MAY 2, 2017
    [Knowledge] How-to Guides>> Cross-Post: Practitioner Guidelines on Conducting Knowledge Audits
    These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. BEFORE THE KNOWLEDGE AUDIT. Make informal observations of the current culture, business processes, and knowledge types being used in the business. HODs of friendly departments) and socialize them on the knowledge audit concept, seeking their feedback on how it could be made most useful to them.
  • GREEN CHAMELEON  |  TUESDAY, MAY 2, 2017
    [Knowledge] Blog>> Practitioner Guidelines for Knowledge Audits
    These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. BEFORE THE KNOWLEDGE AUDIT. Make informal observations of the current culture, business processes, and knowledge types being used in the business. HODs of friendly departments) and socialize them on the knowledge audit concept, seeking their feedback on how it could be made most useful to them.
  • HAROLD JARCHE  |  FRIDAY, APRIL 28, 2017
    [Knowledge] first we shape our tools
    ’ Alien Knowledge: When Machines Justify Knowledge. If knowing has always entailed being able to explain and justify our true beliefs —  Plato’s notion , which has persisted for over two thousand years — what are we to make of a new type of knowledge, in which that task of justification is not just difficult or daunting but impossible?” “In 1945, the British philosopher Gilbert Ryle gave an influential lecture about two kinds of knowledge.
  • COLUMN TWO  |  WEDNESDAY, APRIL 26, 2017
    [Knowledge] Get your hands on all of last year’s Award winners
    There’s so much good stuff to look at, including: Accenture’s Pinterest-style knowledge sharing solution. Every year, the Intranet and Digital Workplace Awards uncovers and shares leading ideas and projects for you to learn from. These insights are packaged into the handsome Showcase report , which this year comes in at 300 pages in length. But life is short, and you just want to get straight to the point!
  • CLARK QUINN  |  WEDNESDAY, APRIL 26, 2017
    [Knowledge] Human Learning is Not About to Change Forever
    And questions about semantic knowledge isn’t going to transform education. And AI is not yet to the level (nor will it be soon) where it can take content and create compelling activities that will drive learners to apply knowledge and make it meaningful. We won’t have to learn: we’ll upload and download knowledge. Given the way that our knowledge is distributed, the notion of changing it with anything less than practice seems implausible.
  • HAROLD JARCHE  |  WEDNESDAY, APRIL 26, 2017
    [Knowledge] simplifying the complexity
    The tool has since been revised and adapted as 7 facets for knowledge sharing. Personal Knowledge Mastery is one framework that supports self-directed learning. Complex Problems. I like complex problem-solving. Perhaps my most interesting project was when a client gave me a statement of work to ‘simplify the complexity’ I did not have a solution but felt that with my extended networked I would be able to solve their problem.
  • HAROLD JARCHE  |  TUESDAY, APRIL 25, 2017
    [Knowledge] the innovation imperative
    Humans differ from other primates because we share our knowledge and build upon it. Society has advanced because we share that knowledge with a large population. Platform capitalism promotes the opposite of knowledge sharing, which is rather ironic considering it is often referred to as ‘the sharing economy’ But can society afford to have our collective knowledge, and its flow, controlled by only a few mega-corporations?
  • COLUMN TWO  |  TUESDAY, APRIL 18, 2017
    [Knowledge] Build the skills and knowledge of your extended team (at Intranets2017)
    This will provide the knowledge needed to answer the challenges you’re currently facing. By building the skills and knowledge of your broader group, you will: help every part of the organisation succeed, whether they’re from HR, comms, IT or the business. The post Build the skills and knowledge of your extended team (at Intranets2017) appeared first on Step Two
  • HAROLD JARCHE  |  TUESDAY, APRIL 18, 2017
    [Knowledge] simply PKM
    PKM = personal knowledge mastery. This requires a knowledge network. By building a network and getting to know people with expertise we can learn and have access to knowledge beyond ours. knowledge & social learning. Continuously seek out people and knowledge to improve the breadth and diversity of your knowledge networks. Why is PKM necessary? Most of us work with others. We cannot do everything alone. We need advice and guidance on complex matters.
  • HAROLD JARCHE  |  MONDAY, APRIL 17, 2017
    [Knowledge] leave the hierarchies to the algorithms
    Since these algorithms are running many aspects of work and society, we had better get informed and find trusted sources of knowledge on machine learning and ‘artificial intelligence’ This is the core of PKM. For complex work we need strong (knowledge) networks, and loose (temporary & negotiated) hierarchies. What happens when you connect unthinking computer programs with a culture of obedience and compliance?
  • CONVERSATION MATTERS  |  FRIDAY, APRIL 14, 2017
    [Knowledge] Knowledge Management That Makes a Difference
    Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, APRIL 13, 2017
    [Knowledge] Howard, Farley and Dix win at #lilac17
    The winner of the Credo Digital Award was Charlie Farley for 23 Things for Digital Knowledge at the University of Edinburgh. On Tuesday the winners of the UK's Information Literacy Group's Information Literacy awards were announced at the LILAC conference. The Information Literacy Award winner was Helen Howard from the University of Leeds, in particular for her work with second year students [link].
  • COLUMN TWO  |  TUESDAY, APRIL 11, 2017
    [Knowledge] Meet the judges for the 2017 Intranet and Digital Workplace awards
    Susan Hanley is a consultant specialising in the design, development and implementation of successful collaboration and knowledge management solutions. We’re thrilled to be able to announce our guest judges for this year’s Intranet and Digital Workplace Awards , which are currently open for entries (closing 19 May 2017). Each year we ensure we have an international judging panel of intranet experts representing both consultants and practitioners.
  • KNOW NETWORK NEWS  |  TUESDAY, APRIL 11, 2017
    [Knowledge] New Vistas of Knowledge Management
    Knowledge management has been shaped largely by the evolution of information technology over the years and has benefitted a great deal on account of the emergence of matured cognitive tools
  • INFORMATION LITERACY WEBLOG  |  TUESDAY, APRIL 11, 2017
    [Knowledge] Information literacy advocates #lilac17
    The aim of the module is to develop IL knowledge, skills and confidence through the provision of peer support. Here's the next report from Pam McKinney at the LILAC conference. Pam writes: " Ruth Curtis from the University of Nottingham presented on Information literacy advocates ; a peer support scheme. This is a ten credit module for the Nottingham Advantage Award. UG Students from Medicine and health sciences take part and are assessed through a reflective portfolio.
  • HAROLD JARCHE  |  TUESDAY, APRIL 11, 2017
    [Knowledge] 7 essential facets for enterprise knowledge sharing
    Most large organizations today have some suite of social tools to share information and knowledge. The objective of these networks should be to help to capture knowledge, encourage sharing, and enable action. Personal knowledge mastery ( PKM ) is a sense-making discipline. These tools must enable both cooperative and collaborative aspects of knowledge work. Attention must also be paid to any systemic barriers to knowledge sharing and social learning.
  • INFORMATION LITERACY WEBLOG  |  MONDAY, APRIL 10, 2017
    [Knowledge] Using reflection to develop meta cognitive skills for IL #lilac17
    It was clear from the writing that students felt challenged by being on placement, they identified gaps in their own knowledge.". The final post today from Pam McKinney at the LILAC conference and many thanks to her for these! Shirley Yearwood-Jackman from the University of Liverpool presented on using reflection to develop meta cognitive skills for IL. Shirley asked the question "are student self-assessments of their information literacy ability accurate?"
  • INFORMATION LITERACY WEBLOG  |  MONDAY, APRIL 10, 2017
    [Knowledge] Information and digital literacy provision at the University of Sheffield #lilac17
    Students shared their experiences of becoming knowledge creators through writing blogs. Pam McKinney continues from the LILAC conference : Pam writes: "I was very interested to hear Vicky Grant, Rosa Sadler, Kate Grigsby, and Sophie Carlson from the University of Sheffield present on their participatory action research project looking at Information and digital literacy provision at the university.
  • INFORMATION LITERACY WEBLOG  |  MONDAY, APRIL 10, 2017
    [Knowledge] Academic staff's views of Information Literacy #lilac17
    In the health area it was identified that students needed to "keep up to date" with health practice as part of IL, whereas in the business subjects, knowledge of news and politics in the wider world was seen to be a key aspect of IL. Thank to Pam McKinney for another report from the LILAC conference : " Deborah Stebbing and Jane Shelley from Anglia Ruskin university reported on a study they undertook to understand the views academic staff have of IL.
  • HAROLD JARCHE  |  SUNDAY, APRIL 9, 2017
    [Knowledge] stories connect knowledge
    “Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World. Knowledge management is a mixture of explicit and implicit knowledge sharing. It can be as explicit as an organizational knowledge base, or as implicit as the work culture.
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, APRIL 7, 2017
    [Knowledge] Call for chapters: Media and Information Literacy and Intercultural Dialogue #MILID Yearbook 2017
    Perceived as a fundamental citizenship competency in the 21st century, MIL contributes to helping people understand how they come to know or learn, transforming information into acquired knowledge based on which decisions can be made. There is a call for abstracts (22-300 words) for chapters for this year's MILID yearbook. The deadline is 22 April 2017. The Media and Information Literacy and Intercultural Dialogue (MILID) Yearbook 2017 is currently seeking proposals of articles.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, APRIL 6, 2017
    [Knowledge] Teaching the next generation of Information Literacy educators: pedagogy and learning
    Pam presents the video, and the talk was originally given on 2nd June 2016 at the Creating Knowledge 8 conference, Reykjavík, Iceland. I've just put on youtube a video of the presentation I co-authored with my colleague at the iSchool, Pam McKinney , Teaching the next generation of Information Literacy educators: pedagogy and learning.
  • CLARK QUINN  |  WEDNESDAY, APRIL 5, 2017
    [Knowledge] Exploration Requirements
    The rewards of knowledge as well as potential financial gain were sufficient to drive expeditions that ultimately spanned and opened the globe. In yesterday’s post, I talked about how new tools need to be coupled with practices to facilitate exploration. And I wanted to explore more (heh) about what’s required. The metaphor is old style exploration, and the requirements to succeed. Without any value judgment on the motivations that drove this exploitation, er, exploration ;).
  • COLUMN TWO  |  MONDAY, APRIL 3, 2017
    [Knowledge] Give the gift of intranet knowledge by bringing a group to Intranets2017
    So it’s vital that everyone has the best knowledge available, and not just within the core team, but also in supporting groups, such as comms, IT or HR (depending on where the intranet sits). The post Give the gift of intranet knowledge by bringing a group to Intranets2017 appeared first on Step Two It takes a village to sustain and grow a successful intranet or digital workplace.
  • GREEN CHAMELEON  |  MONDAY, APRIL 3, 2017
    [Knowledge] Blog>> Knowledge Audits in Practice - Report on Global Survey
    Let me thank the 150 respondents from all over who generously responded to my survey on knowledge audit perceptions and experiences. There is a wide array of understandings of what a knowledge audit is (both in the research literature and in practice). People experienced in knowledge audits focus less on audits for compliance, quality or benchmarking – more general perceptions of knowledge audits amplify the importance of those types.
  • HAROLD JARCHE  |  THURSDAY, MARCH 30, 2017
    [Knowledge] the geography of genius
    It reinforced my own work in promoting personal knowledge mastery as a discipline to try to channel what little genius any of us have. Diversity in our knowledge networks helps to promote creativity but does not guarantee it. “Creativity is a relationship, one that unfolds at the intersection of person and place.”
  • CLARK QUINN  |  TUESDAY, MARCH 28, 2017
    [Knowledge] Adaptive or just good design?
    So, for instance, adapting a large knowledge-based course will still leave it as a problematic solution in search of a problem. A few posts ago, I wrote about how we might be rushing too fast into cognitive computing. Not that there’s anything wrong with augmenting us, but I was wondering if we’d be better off focusing on developing our non-cognitive systems first.
  • HAROLD JARCHE  |  MONDAY, MARCH 27, 2017
    [Knowledge] TGIM #1
    This week I am sharing some of my social bookmarks that relate to personal knowledge mastery. ” And always remember not to get too comfortable with your own knowledge. Thank Goodness It’s Monday. Now that’s something we freelancers appreciate As part of the wonder of Monday, I am starting a series of posts, similar to Friday’s Finds , but posted on the best day of the week: Monday.
  • JOHN BATTELLE'S SEARCHBLOG  |  WEDNESDAY, MARCH 22, 2017
    [Knowledge] It’s Time For Facebook to Start Making Media
    I don’t know what angle these jokers’ are playing (I mean, there’s no ads there…), but it ain’t what Facebook, with their inside knowledge of what makes stuff go viral, could create. The post It’s Time For Facebook to Start Making Media appeared first on John Battelle's Search Blog. There’s only one company that can possibly spin media gold on Facebook. And that’s Facebook.
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 22, 2017
    [Knowledge] digital literacy for the arts
    While this was one of the smallest workshops I have hosted, with about 6 people per session, the depth of experience and knowledge of the participants was profound. Last week I attended the Arts in a Digital World Summit in Montréal. The event launched the four-year funding program of $88.5
  • KNOW NETWORK NEWS  |  MONDAY, MARCH 20, 2017
    [Knowledge] 100 Companies That Matter in Knowledge Management
    KMWorld' magazine has issued its annual list of "100 Companies That Matter in Knowledge Management
  • HAROLD JARCHE  |  MONDAY, MARCH 20, 2017
    [Knowledge] networked knowledge creates value
    As we enter the network era, the dominant technology is the internet and working knowledge is distributed through professional communities. Compare this to the last 75 years where the company was connected to a factory and knowledge was delivered from business schools. In the networked knowledge triad , I tried to show how real value creation today happens outside the organization. Today, all professionals need large and diverse knowledge networks.
  • CONNECTING 2 THE WORLD  |  FRIDAY, MARCH 17, 2017
    [Knowledge] Some changes to the blog
    Among these are integrating design thinking into my courses and looking at student knowledge networks (an extension of my dissertation) for student success inside and outside of the classroom. I have decided to start blogging on a regular basis again. Over the last few years, I have moved away from blogging to focus on my academic career. However, I have decided to move back to focusing on my professional career, opening up my research for more public venues such as my blogs.
  • GREEN CHAMELEON  |  MONDAY, MARCH 13, 2017
    [Knowledge] Blog>> Survey on Knowledge Audits
    I’m currently working on a book about knowledge audits and knowledge mapping. I’d like to get a better sense of the variety of understandings of knowledge audits that exists out in the professional community. Here’s a short survey that should take between 10 and 20 minutes of your time – do take it, and recommend it to others. Responses are anonymous, but if you leave your email address, I will share the survey results when completed. Thank you!
  • HAROLD JARCHE  |  SUNDAY, MARCH 12, 2017
    [Knowledge] networked knowledge triad
    This model of structure, power, and leadership reflects how knowledge flows in a networked society and economy. Engaging this networked knowledge triad is based on the discipline of personal knowledge mastery and the Seek > Sense > Share framework as we constantly shift between engaging with ‘un order’ so that we can create something of value in a state of ‘order’ In the network era, connected leadership is about helping our networks make better decisions.
  • CLARK QUINN  |  WEDNESDAY, MARCH 8, 2017
    [Knowledge] A ‘Field of Dreams’ Industry
    It needs a plan, and some knowledge, but there’s a path forward. In the movie, Field of Dreams, the character played by Kevin Costner is told “If you build it, they will come.”
  • INFORMATION LITERACY WEBLOG  |  TUESDAY, MARCH 7, 2017
    [Knowledge] Webinar 14 March: Views on Information Literacy in Librarianship
    Her work is concentrated on library instruction, research support and knowledge management. This is a one hour webinar in which there are 3 presentations, which I think are all drawing on books published by the Chandos imprint of Elsevier (who are running the seminar). It is on March 14, 2017, at 3pm UK time, which is 7 am US Pacific time and 10am US Eastern time (not the usual time differences as it's the week when the US clocks have changed by other countries' haven't).
  • HAROLD JARCHE  |  SUNDAY, MARCH 5, 2017
    [Knowledge] gaining insight through social and informal learning
    The last three are often outcomes of the practice of personal knowledge mastery. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. For the past century, management practice has focused very much on error reduction, with practices such as Six Sigma , especially in manufacturing. “Fifty-eight of the top Fortune 200 companies bought into Six Sigma, attesting to the appeal of eliminating errors.
  • HAROLD JARCHE  |  SATURDAY, MARCH 4, 2017
    [Knowledge] gamers, artists, and citizens
    It is learning through communities of practice and knowledge networks, which we have to engage with to make collective sense. Being an active learner by connecting with others outside our everyday lives can expose us to a diversity of skills, knowledge, and perspectives. For example, my Personal Knowledge Mastery framework was developed from the necessity to develop skills to be competitive in the consulting market. Gamers. Learning is the new literacy.
  • CONVERSATION MATTERS  |  THURSDAY, MARCH 2, 2017
    [Knowledge] Preparing Teachers of Refugees
    We seek to do so in community and in dialogue with educators and practitioners and help build a knowledge network among us. Event: Preparing Teachers of Refugees. Diana Woolis, a friend and colleague at the Carey Institute for Global Good is convening an online event on March 14-16. It will focus on preparing teachers of refugees. Please join me and other educators from around the world in Action for Teachers of Refugees a free global online event about teaching teachers of refugees.
  • DION HINCHCLIFFE'S WEB 2.0 BLOG  |  THURSDAY, MARCH 2, 2017
    [Knowledge] What We Know About Making Enterprise Social Networks Successful Today
    Sharing this knowledge is vital now, as I still see many practitioners starting almost from scratch. That’s because there is still no single source of knowledge on what works best when it comes to being successful in crafting a next-generation digital workplace with an ESN. Note: We do have a useful body of industry knowledge now, but it’s currently spread out and must be put together to create a fully integrated picture.
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 1, 2017
    [Knowledge] mastery and models
    Personal Knowledge Mastery. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years. The whole is greater than the sum of the parts as we build on the knowledge of others. As knowledge workers or citizens, PKM is our part of the social learning contract. Good curators become valued members of knowledge networks. The discipline of knowledge sharing also requires discernment to know when and with whom to share appropriately.
  • COLUMN TWO  |  MONDAY, FEBRUARY 27, 2017
    [Knowledge] Your workshop choices at #Intranets2017
    The sessions are run by experienced workshop presenters who are drawing on a unique depth of knowledge. Where are you headed on the journey from an intranet to a digital workplace ? Intranets201 7 (Sydney, May 31-June 2) will give you the support and insights you need at every step in this transformation. Deep-dive workshops! In addition to our two-day conference, we are offering three highly practical deep-dive workshops.
  • HAROLD JARCHE  |  SUNDAY, FEBRUARY 26, 2017
    [Knowledge] populism is the first refuge of a scoundrel
    Disciplines like personal knowledge mastery are no longer a luxury. We all need trusted knowledge networks to help us make sense of the shifting world. Why is populism so darned popular in many parts of the world today? In stark terms, Cas Mudde, a Dutch political scientist, has defined populism as “an ideology that considers society to be ultimately separated into two homogeneous and antagonistic groups, ‘the pure people’ versus ‘the corrupt elite.'”
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, FEBRUARY 23, 2017
    [Knowledge] New articles: Pedagogical practice; Coordination; Curriculum support; Student learning
    Elizabeth Staddon and Leo Appleton, University of the Arts, London - Personal learning networks: Collective intelligence and knowledge communities in the digital age. SCONUL Focus issue 68 (2017) has been published. This is an open access journal with short practice-based articles. This issue includes: - Editorial: Playing a positive role in enhancing teaching and learning: How do libraries demonstrate their own excellence?
  • HAROLD JARCHE  |  THURSDAY, FEBRUARY 23, 2017
    [Knowledge] pkm à montréal
    En travaillant sur l’apprentissage social et le leadership connecté, j’offre de l’accompagnement pragmatique et pratique sur la façon de travailler en mode «Beta» perpétuel en utilisant le levier des réseaux sociaux, des communautés de pratique et du PKM, le Personal Knowledge Mastery.
  • HAROLD JARCHE  |  WEDNESDAY, FEBRUARY 22, 2017
    [Knowledge] beta conversation 2017-03-08
    If you are interested in applying new organizational models for the network era that optimize human learning, based on cooperation, knowledge-sharing, and transparency, then please join us. I will be hosting the next Beta Conversation on Wednesday, March 8th at 16:00 GMT/UTC (08:00 Pacific, 11:00 Eastern, 17:00 CET). The subject will be the topics discussed in working in perpetual beta.
  • HAROLD JARCHE  |  WEDNESDAY, FEBRUARY 22, 2017
    [Knowledge] beta conversation 2017-03-01
    If you are interested in applying new organizational models for the network era that optimize human learning, based on cooperation, knowledge-sharing, and transparency, then please join us. I will be hosting the next Beta Conversation on Wednesday, March 1st at 16:00 GMT/UTC (08:00 Pacific, 11:00 Eastern, 17:00 CET). The subject will be the topics discussed in working in perpetual beta.
  • COLUMN TWO  |  TUESDAY, FEBRUARY 21, 2017
    [Knowledge] Meet our international speakers at #Intranets2017
    Filip has developed and delivered an award winning approach to helping knowledge workers collaborate, first at the Port of Antwerp, and then at the Green Party. He will share his journey and show communication and information flows can be used to better support knowledge workers. Every year, Step Two is committed to bringing the best of the best to the stage of our world-class conference. This year, Intranets2017 is proving to be no exception!
  • HAROLD JARCHE  |  TUESDAY, FEBRUARY 21, 2017
    [Knowledge] the arts in perpetual beta
    Among other things, the summit will be a chance to share knowledge, mobilize – and possibly even incubate projects. How does the digital surround affect how human knowledge and creativity are shared? Join this workshop to discuss some key trends, understand knowledge networks, and critically examine the technologies we use. Next month I will be facilitating a workshop at The Arts in a Digital World Summit , hosted in Montreal by the Canada Council for the Arts.
  • CLARK QUINN  |  THURSDAY, FEBRUARY 16, 2017
    [Knowledge] Tackling the tough stuff
    We learn through designed action and guided reflection, not information dump and knowledge test. I was reflecting a wee bit on my books (and writings in general), and realized that there’s somewhat of a gap when I talk about games, and mobile, and more. And it’s not unconscious, but instead principled, even if it arises somewhat implicitly. So I thought I’d talk briefly about why I tend to focus on the design, and not the practical implementations.
  • COLUMN TWO  |  WEDNESDAY, FEBRUARY 15, 2017
    [Knowledge] Launch of our new intranet review methodology
    The review also draws upon 20+ years of intranet knowledge, gathered by Step Two over hundreds of engagements. As we’ve all experienced when travelling by air, it’s not enough for an airline to just keep planes flying with regular maintenance. Airlines must constantly update their planes with the latest seats, entertainment systems, engines, navigation systems and more to meet the increasing demands of users, stakeholders and regulatory bodies. Intranets are no different.
  • HAROLD JARCHE  |  TUESDAY, FEBRUARY 14, 2017
    [Knowledge] one person at a time
    Help them develop sense-making disciplines like personal knowledge mastery. Are networks the new companies ? Can our markets shift from capitalism to cooperativism ? Can our institutions become networks? Can any of us escape our tribal roots and become network era citizens of the world? We still lack good network models for organizing in society. Instead, many turn back to older, and outdated organizational models, like nationalism and tribalism, in an attempt to gain some stability.
  • CLARK QUINN  |  TUESDAY, FEBRUARY 14, 2017
    [Knowledge] Meta-Learning Tools?
    So tools like Axonify, Anders Pink, and EdCast all have varying models about making knowledge available and streaming bits and pieces over time. I wrote an article for Jane Hart’s Modern Workplace Learning magazine, triggered by my thought that in her tools survey, I didn’t see a lot about a certain set of reflection (c.f. last weeks posts on diagramming) and experimentation tools: meta-learning tools.
  • COLUMN TWO  |  MONDAY, FEBRUARY 13, 2017
    [Knowledge] At Step Two, we understand government
    These projects include intranet strategy and design , knowledge management and technology selection. Largely speaking, the public sector is neither ahead or behind the private sector, when it comes to intranets and knowledge management. When we first pivoted to become a pure-play consulting firm in 2001, almost all of our new clients were in government. Since then, we’ve worked with countless federal, state and local agencies.
  • HAROLD JARCHE  |  MONDAY, FEBRUARY 13, 2017
    [Knowledge] a collective networked perspective
    It enables knowledge to flow freely. A network society needs networked models for organizing and for learning. “More and more, the unit of comprehension is going to be group comprehension, where you simply have to rely on a team of others because you can’t understand it all yourself.
  • INFORMATION LITERACY WEBLOG  |  THURSDAY, FEBRUARY 9, 2017
    [Knowledge] cfp Models for #Copyright Education in Information Literacy Programs #WLIC2017
    The offsite session will be devoted to methodologies for providing a comprehensive knowledge of the legal landscape for copyright, licensing, and related legal and policy matters in libraries and universities. There is a call for presentations for the one-day event Models for Copyright Education in Information Literacy Programs.
  • HAROLD JARCHE  |  THURSDAY, FEBRUARY 9, 2017
    [Knowledge] only humans need apply – review
    In automating the routinized work that people used to cut their teeth on, they have also eliminated the means to pick up ‘soft skills’ to be effective with customers and within a large organization … In order to enter step-in jobs at early levels in their careers, students will need to acquire as much knowledge as they possibly can while in school, and as much on-the-job training while in interneships.”
  • HAROLD JARCHE  |  WEDNESDAY, FEBRUARY 8, 2017
    [Knowledge] immunize for complexity
    Finally, network thinking is developed through practice, such as personal knowledge mastery , as well as shared mental models at the organizational level. Have you heard the term VUCA ? It comes from the 1990’s but is still in use to describe the complex and chaotic world of business, politics, and technology. Volatility. Uncertainty. Complexity. Ambiguity. Peter Hinnsen, in The Network Always Wins , describes the antidote to VUCA as VACINE. Velocity. Agility. Creativity. Innovation.
  • COLUMN TWO  |  MONDAY, FEBRUARY 6, 2017
    [Knowledge] Three intranet resources you probably don’t know about
    Teams can therefore benefit from as many sources of intranet knowledge as possible. The field of intranets and digital workplaces is a big one, and it touches upon many aspects of how organisations work. While you almost certainly know about the 300+ articles that are available in the Step Two Academy , there are three other valuable sources you may’ve missed: 1. Intranet screenshots on Pinterest.
  • CONVERSATION MATTERS  |  FRIDAY, FEBRUARY 3, 2017
    [Knowledge] What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*
    I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research. The basic question the researchers addressed was, “What are the factors that affect knowledge sharing using KMSs in Multinational Corporations?” Knowledge Sharing Practices Findings.
  • COLUMN TWO  |  WEDNESDAY, FEBRUARY 1, 2017
    [Knowledge] Intranets2017 is open for registrations!
    Thomas Hsu from Accenture (USA), sharing their award-winning social knowledge sharing solution, Watch highlights from last year. Intranets2017 is in its seventh year, and it continues to power on as the biggest intranet conference in the southern hemisphere , running in Sydney on 31 May-2 June 2017. Today we officially open for registrations , sharing details on the first of our international speakers. Read down for details, and then register online.
  • HAROLD JARCHE  |  TUESDAY, JANUARY 24, 2017
    [Knowledge] tribal values are not democratic
    Open information and access to our common knowledge assets is required We can only deal with complex systems and problems collectively. David Ronfeldt, originator of the TIMN framework (Tribes + Institutions + Markets + Networks) has written a series of posts on what current political changes mean from this perspective. “— From a TIMN perspective, the reasons for ‘American exceptionalism’ lie mainly in our approach to the T form.
  • CLARK QUINN  |  THURSDAY, JANUARY 19, 2017
    [Knowledge] Errors and misconceptions
    Quiz questions that just test knowledge aren’t likely to lead to meaningful difference in performance. When I was a grad student, my advisor looked a lot at error. HIs particular focus was to prevent it through good interface design. He characterized them as of two types: slips and mistakes. Slips are when you have the right intent, but from elements of our architecture end up making the wrong move. Mistakes are when your intentions are wrong.
  • CLARK QUINN  |  WEDNESDAY, JANUARY 11, 2017
    [Knowledge] A Cognitive Audit?
    Too often, we have what we call ‘inert knowledge’: we know it, but we don’t apply it. There are other sorts of audits possible (I know folks who do performance audits, and knowledge audits, etc), but I’m increasingly thinking that the one that matters is the one that aligns with how our brains work. In the recent Chief Learning Officer magazine, I wrote an article on the basics of the cognitive science of learning.
  • HAROLD JARCHE  |  MONDAY, JANUARY 9, 2017
    [Knowledge] the learning loop
    In this case I wanted to make the Seek > Sense > Share of personal knowledge mastery very clear in its role in organizational knowledge sharing. John Boyd’s OODA loop (Observe, Orient, Decide, Act) was developed as a framework to help pilots make better decisions in battle. Since it’s inception in the 1970’s it has been adapted for other areas of operations, including business.
  • THEORIA CUM PRAXI  |  TUESDAY, JANUARY 3, 2017
    [Knowledge] Jurgen Appelo – Complexity vs Lean the Big Showdown
    Pound of Obscure chaos Complexity cpi jurgen appelo KM Knowledge Management lean lss waste white spaceLean software development promotes removing waste as one of its principles. However, complexity science seems to show that waste can have various functions. In complex systems things that look like waste can actually be a source for stability and innovation; Lean software development preaches optimize the whole as a principle, and then translates this to optimization of the value chain.
  • THEORIA CUM PRAXI  |  TUESDAY, JANUARY 3, 2017
    [Knowledge] Jurgen Appelo – Complexity vs Lean the Big Showdown
    Pound of Obscure chaos Complexity cpi jurgen appelo KM Knowledge Management lean lss waste white spaceLean software development promotes removing waste as one of its principles. However, complexity science seems to show that waste can have various functions. In complex systems things that look like waste can actually be a source for stability and innovation; Lean software development preaches optimize the whole as a principle, and then translates this to optimization of the value chain.
  • GREEN CHAMELEON  |  TUESDAY, JANUARY 3, 2017
    [Knowledge] Blog>> Cross-Post: Behind the Curtain: Understanding the Search and Discovery Technology Stack
    “Automagicality” has been one of the banes of knowledge management, and specifically within that, understanding the technologies that go into an effective search and discovery experience, and how different technologies can be combined. (Also posted in How-To-Guides).
  • GREEN CHAMELEON  |  TUESDAY, JANUARY 3, 2017
    [Knowledge] How-to Guides>> Behind the Curtain: Understanding the Search and Discovery Technology Stack
    “Automagicality” has been one of the banes of knowledge management, and specifically within that, understanding the technologies that go into an effective search and discovery experience, and how different technologies can be combined.
  • KNOW NETWORK NEWS  |  MONDAY, JANUARY 2, 2017
    [Knowledge] Pitfalls and Opportunities of Corporate Discussion Boards
    Are there any possibilities to benefit from corporate discussion boards, namely those based on SharePoint, and use them as long-term knowledge absorbers, not only as instant communication hubs
  • HAROLD JARCHE  |  SUNDAY, JANUARY 1, 2017
    [Knowledge] innovation in perpetual beta
    We seek, sense, and share knowledge in different social circumstances, sometimes with strangers and other times with close and trusted colleagues. Then in our workplaces we take action on the new knowledge we have developed from our looser-knit networks. The relationships between the knowledge builder and the resources they draw on do not have to be unusually close.
  • CONVERSATION MATTERS  |  WEDNESDAY, DECEMBER 21, 2016
    [Knowledge] 4 Great Ways to Conduct Peer Assists: Transferring Knowledge Effectively
    In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g. But in several of the examples both implicit knowledge and explicit is transferred as well. The dinner is a way for the Barden team to express their gratitude to those who came to lend their knowledge.
  • HAROLD JARCHE  |  WEDNESDAY, DECEMBER 21, 2016
    [Knowledge] pkm 2016
    Personal knowledge mastery is the ability to make sense of our digital and physical surround. The PKM framework shows the need to develop a knowledge network and connect with mechanical and human filters, curators, and aggregators of information. From this diverse source of information and knowledge each person must develop appropriate sense-making methods. “Any man who reads too much and uses his brain too little falls into lazy habits of thinking.”
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, DECEMBER 21, 2016
    [Knowledge] Information Overload and knowledge
    link] Secondly, there is an informative report and a video of the ASIST Annual Lecture given by Professor Steve Fuller on What, if anything, makes knowledge an improvement over information? Two items: a Pew Internet report on Information Overload and material from the 2016 Annual Lecture of the Association for Information Science and Technology (ASIST) held at Edinburgh Napier University and given by Professor Steve Fuller which touched on the same theme.
  • INFORMATION LITERACY WEBLOG  |  TUESDAY, DECEMBER 20, 2016
    [Knowledge] Information Literacy, Threshold Concepts and Disciplinarity #ARCLframework
    Threshold concepts and troublesome knowledge 1: linkages to ways of thinking and practicing. Threshold concepts and troublesome knowledge (2): epistemological considerations and a conceptual framework for teaching and learning. I realised that I hadn't posted the presentations I was involved with at the European Conference on Information Literacy , so I'll do that this week.
  • HAROLD JARCHE  |  SATURDAY, DECEMBER 17, 2016
    [Knowledge] understanding our tools
    We cannot deal with complex issues and networked forces, like platform monopolists, unless we can knowledgeably talk about them. “We become what we behold. We shape our tools and then our tools shape us.” — Father John Culkin (1967) in ‘ A Schoolman’s Guide to Marshall McLuhan’ If every medium influences communication, then what effect does that have on our own learning as well as how we help others to learn?
  • INFORMATION LITERACY WEBLOG  |  WEDNESDAY, DECEMBER 14, 2016
    [Knowledge] cfp Innovation, Inspiration and Creativity Conference (i2c2)
    The call for workshops and presentations closes in May 2017, and for posters and lightning talks the deadline will be in October (precise dates aren't specified, but obviously you have lots of time at the moment ;-) "We are looking for people that can contribute their experiences and knowledge to the conference. There is a call for papers for the Innovation, Inspiration and Creativity Conference (i2c2) , which takes place in Scarborough, UK, November 13-15, 2017.
  • INFORMATION LITERACY WEBLOG  |  FRIDAY, DECEMBER 9, 2016
    [Knowledge] New issue of Information Research: self-directed learning; e-books; serious leisure; health information
    This is done through a qualitative case study including forty-three interviews, thirty observations and seventeen documents, which gave in-depth knowledge of information activities in relation to a complex school assignment. The latest issue of the open access peer reviewed journal Information Research (vol. 4) has been published.
  • HAROLD JARCHE  |  FRIDAY, DECEMBER 9, 2016
    [Knowledge] friday’s factual finds
    ” —@ImSporticus “Most metrics ignore: Collaboration, Relationship-building, Capacity-building, Knowledge. Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds. “Purposeful play. Play equals trust. A space where we can take risks. Only by taking risks do we get to learn about ourselves & each other.”
  • GREEN CHAMELEON  |  THURSDAY, DECEMBER 8, 2016
    [Knowledge] Blog>> Straits Knowledge Newsletter December 2016
    Our end of year newsletter with updates of what we are up to, and upcoming events in 2017 is now out!
  • HAROLD JARCHE  |  THURSDAY, DECEMBER 8, 2016
    [Knowledge] closing the learning-knowledge loop
    For 10 years Jane McConnell has been researching organizations in the digital age. The latest report surveyed 311 people from 27 countries, representing a variety of global companies from 18 market sectors. Participants responded to an in-depth online survey of over 100 questions. I was a member of the Advisory Board. I would like to. Read more » Learning PKMastery
  • CLARK QUINN  |  WEDNESDAY, DECEMBER 7, 2016
    [Knowledge] Learning Strategy Issues
    The concern was that the knowledge of learning design wouldn’t necessarily be widespread. The other thing that I was involved in at Online Educa in Berlin was a session on The Flexible Worker. Three of us presented, each addressing one particular topic. One presentation was on collaborating to produce an elearning course on sleeping better, with the presenter’s firm demonstrating expertise in elearning, while the other firm had the subject matter expertise on sleep health.
  • KNOW NETWORK NEWS  |  WEDNESDAY, DECEMBER 7, 2016
    [Knowledge] 2016 Global (Parent) Most Admired Knowledge Enterprises (MAKE) Winners Announced
    Teleos, in association with The KNOW Network, has announced the 20 Winners of the 2016 Global (Parent) Most Admired Knowledge Enterprises (MAKE) study. For the fourth time, Alphabet (formerly Google) has been named the Overall Global (Parent) MAKE Winner
  • KNOW NETWORK NEWS  |  WEDNESDAY, DECEMBER 7, 2016
    [Knowledge] 2016 Global Independent Operating Unit (IOU) Most Admired Knowledge Enterprises (MAKE) Winners Announced
    Teleos in association with The KNOW Network, has announced the 11 Winners of the 2016 Global Independent Operating Unit (IOU) Most Admired Knowledge Enterprises (MAKE) study. Tata Consultancy Services has been named the Overall Global IOU MAKE Winner for the second consecutive year
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