The heart of what knowledge workers do on the job is collaborate, which in the broadest terms means they interact to solve problems, serve customers, engage with partners, and nurture new ideas. Technology and workflow processes support knowledge worker success and are increasingly sources of comparative differentiation. MORE >>

Knowledge@Wharton captured these nicely recently with a fictional but all too believable run down of a normal day in the life of a knowledge worker: It is quitting time, and you know the drill. Technology is just a very efficient way of implementing a view we already have of ourselves. But the problem is deeper. MORE >>

Here is the CIO piece: IT Must Provide Enterprise Collaboration Tools Employees Will Use. Businesses are under pressure to enable collaboration beyond the corporate firewall as workers increasingly need to connect with remote colleagues as well as business partners, suppliers and consultants. Let's put this in big, bold letters. MORE >>

like your meta skills, but … I was hoping that you would provide insight into the core skills and knowledge around communities and networks that learning professionals should have? What’s the 5 minute and 60 minute learning piece that all knowledge workers should have to go through so they will be better at this? MORE >>

From Rick Levine’s section of Cluetrain, “Talk is Cheap&# , is this excellent sidebar – “ A knowledge worker is someone who’s job is having really interesting conversations at work.&# We have better tools, more new ideas, no rules to slow us down. Technology WirearchyDo hyperlinks really subvert hierarchy? MORE >>