This week, I’m going to discuss how to harness the passion of the superfan in order to convert them into an ambassador for your brand. They want to belong. Some of them could become even more than that to a brand. Some of them want to be more, but don’t know where to start. More on. MORE >>

All collaborative groups experience conflict, but the difference between a broken team and a team that stays united is that the latter will deal with the conflict without disrupting the work or the trust they’ve built. Given that conflict is inevitable, especially for remote teams, what can we do to minimize the damage? MORE >>

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A challenge of managing a virtual team is getting timely and thorough input and participation from team members. One way to ensure everyone has their say — or is at least given the opportunity to provide input — is to apply some principles of crowdsourcing to internal team communications. MORE >>

Poor management, communications breakdowns, unsuitable or badly integrated team members, ill-equipped staff, personality clashes — there are many reasons why a virtual team can fail. What can you do to ensure that your team succeeds? Here are five common failings of virtual teams, and ways to avoid them. MORE >>