Posting Guidelines We hope the conversations that take place on HBR.org will be energetic, constructive, free-wheeling, and provocative. We ask that you adhere to the following guidelines. His most recent books are Competing on Analytics: The New Science of Winning and Analytics at Work. Thats where social media comes in. Cognizant 2.0, MORE >>

Or, instead of using the scary term "RSS" — which we know confuses many people — gently transform an existing news listing into a news feed with appropriate editing features that users can gradually discover. In addition to following usability guidelines, you can achieve this goal by emulating popular designs on the open Internet. MORE >>

Tools for Community Managers: Networks & Social Media Guidelines The Community Roundtable Database of 107 Social Media Policies Expectations & Salary What is an online community manager ? Community Manager Job Description Community Manager Responsibilities & Goals Online Community Managers: What Do They Do? MORE >>

While employee’s social interactions are not under a microscope, the experiments in social on a massive scale have led to a set of social business conduct guidelines that govern their employees’ social interactions. Registration on or use of this site constitutes acceptance of our Terms of Service and Privacy Policy. MORE >>

took a look at new University Customer Service draft policy and saw how it compared to the reference guidelines we’re working on. Fortunately, they seem to complement each other quite well, and the University-wide policy gives me a few ideas for additions to our policy. Lately I’ve been in the latter phase of mommyhood. MORE >>