Most of us are probably an expert in something, and we naturally get questions from people who want to learn more about our area of expertise. It is relatively easy to just jot down a few paragraphs, grab a couple of links and send off that email to the person asking the question. Online Documentation. Collections. MORE >>

www.straitsknowledge.com blog articles how-to guides events publications book videos about How To Use KPIs in Knowledge Management I’ve always been wary of KPIs in knowledge management, because they appeal to a tangible measurement mindset that is easily distracted from the intangible and hard-to-pin down outcomes of KM efforts. MORE >>

It can be time consuming to sort the dross from the diamonds, and even once you’ve done that, there remains the question of how to reference those top-quality sources in the report, article or presentation you’re preparing for your boss or client. So it’s important to spend time confirming source credibility. MORE >>

Should the job be assigned to a single person, or should it be spread among a number of individuals? Another 30-40% place social in corporate communications,&# your marketers may be the last people you want making posts to your social media accounts. You guessed it: there’s no right answer to that question. Which Is Best? MORE >>

www.straitsknowledge.com blog articles how-to guides events publications book videos about How to be a KM Guru #2 This is the second in a series of posts exploring what it is to be a KM Guru, and the role that they play in the KM professional space. To be a guru you must simplify. You go back to it. MORE >>