My God, he even stepped out of his office to chat with someone who was just passing by.". His complaints attracted others in the workshop to wander over to see what was going on. He apologised to everyone. All too often there is a big difference between what we intend to do and what we actually do. It's spot on. MORE >>

We have talked throughout this series on communities of practice about “content.&# Well, what the heck is content, why is it important and how do we make the most of it - especially when there is a LOT of it. First the what and why, then one idea about how to work with volume. What do we mean by “content?&#  . MORE >>

She covers in detail the section on 14 Ways to Acquire Knowledge. Without it, there is no knowledge to share, only others’ work to be re-broadcasted. Looking at PKM as pre-curation shows how important a personal sense-making process is in order to be of service to one’s networks, whether personal or professional. MORE >>

It is the story of a community of birdwatchers in Central Park in New York City and how they observed, loved and obsessed over a family of Red-Tailed Hawks that raised a family on an apartment ledge just of Central Park.  . They give you a lens to reflect on how your community is doing and where you might want it to be headed. MORE >>

Using social media tools seems to be a must in every knowledge worker’s life — whether you’re a remote worker or not. But not everyone finds it easy to make new connections through these tools. “Don’t clients ever ask to connect with you through these tools?&# I asked her. Working Around the Issues. MORE >>