In response to a query about why someone would question the concept of the LMS, I penned the (slightly altered, for clarity) response that follows: What seems to me to be the need is to have a unified performer-facing environment.  It should provide access to courses when those are relevant, resources/job aids, and eCommunity tools too.  Yes, but.  MORE >>

I had a good call today with Dennis Woodside, who runs North American Sales for Google, and Susan Wojcicki, who runs products. Both are long timers at Google, Susan is pretty much a llfer - she joined in 1999. We had a great catchup and prep for the conversation, which I think will be enlightening. To your customers?" Allow me to explain. I'll ask. MORE >>

Would you rather go to a doctor who is in the band-aid business or the healing business? Prescribing training for all organizational learning is like handing out band-aids without a diagnosis. Training is often a solution in search of a problem. But how much organizational effort is put into training, above all else? What is the reason for this? MORE >>

The official white paper for this June’s Enterprise 2.0 Conference in Boston is now available for free download here, and was written by myself and Sameer Patel of the Sovos Group.Formerly the ‘Collaborative Technologies Conference’, the mid-decade name change reflected the distinction between the old order and Web 2.0’s MORE >>

I find myself in the center of an intellectual tempest. The traditional ‘learning’ folks are trying to sort out how to revolutionize the industry by augmenting their formal learning strategies to incorporate social media, social learning, social networking and the like. It’s a good thing to witness, but slow as molasses in some circles. here ). MORE >>