I'm currently reading Matthew Gardner's Shop Class as Soul Craft: An Inquiry into the Value of Work, and it's raising some interesting questions about "knowledge work" and where we may be going with the information economy. lot of what he discusses isn't  new, but the way he makes his case is pretty compelling. and told to go through the process. MORE >>

It has become clear. I’m long-winded on the topic of new skills for knowledge workers and learning professionals, even if I don’t quite understand what a learning professional is. Here is part 3. You can  check back to Part 1 and Part 2 if you feel as lost as I often do! But here is the last batch. Community Leadership and Facilitation. MORE >>

‘The ROI of Online Customer Service communities‘ by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 ‘Total Economic Impact™ Analysis’ (TEI) report. MORE >>

As conversations continue to go sideways over Knowledge Management vs. E2.0 with comments bursting forth today on a post from June 2007 ), I realized that there is a fundamental disconnect in understanding. So let’s start there. These distinctions are relevant to the KM disconnects. You come upon a gas station, but it’s abandoned. Wilson. MORE >>

Certain individuals, those with close-minded personalities, are even more reluctant to expose themselves to differing perspectives, Albarracín said. They will opt for the information that corresponds to their views nearly 75 percent of the time. As humans, we're innate patternmakers. So we don't draw the face that's in front of us. MORE >>