early in my training/education career i did a bit of content development; some classroom training, a couple of web-based courses, and some cbt. found content development rather boring and have spent the last decade focusing on MORE >>

Here are some basic rules of communication that could improve communication flow in a business. Some of them are fundamental "rules of engagement” that could set the overall tone for a company. Others are specific concepts for categorizing and measuring communication flow. These ideas map to my concept of a new kind of email tool. Rule 1: IROC. MORE >>

Picture this. You have been commissioned to conduct an audit of KM and IM related infrastructure within an organisation, and you’ve identified certain gaps and areas for improvement. Some of them relate to some information governance issues and risks. They are also often complex to explain (even on the best of powerpoint slides). MORE >>

I am on a roll with this travel mojo! On Monday, I visited the Annual Conference of the Association of Christian Librarians in Quincy, MA to give a preconference entitled Building Academic Library 2.0. Like Puerto Rico, it ended up MORE >>

It's something I've seen a few times now. If you're the or one of the first people in your organisation to start an internal blog, you can leverage much more influence than if you're late to the party. ambassador both within and outside of IT lines. How and why? They've also realised that getting in early, before it gets 'noisy' is key to success. MORE >>