People need the gist: the context, the big picture, the why, before the details become important or meaningful. Read this piece of text from Drew Westen's book 'The Political Brain'.(1). The procedure is actually quite simple. First you arrange things into different groups. Of course, one pile may be sufficient depending on how much there is to do. MORE >>

Tweet My colleague Jane Hart asks who should be your Chief Collaboration Officer  (CCO)? It’s a good question, given the growing importance of working collaboratively in the 21st century workplace. Collaboration is a key part of creative work. Workers must be motivated but there aren’t any Chief Motivation Officers.” Caveat emptor! MORE >>

For many who come across the idea of crowdsourcing in its many forms, their first thoughts are about the ethical issues. As such, in writing Getting Results From Crowds , it was important to address the ethical domain rather than ignoring or glossing it. It is exploitation to pay people very low amounts. Professionals should not do unpaid work. MORE >>

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As part of the kickoff for the Global Service Jam, I was asked to offer some tips on how service designers could use gamestorming. So I put together a few thoughts in this short video MORE >>