Tweet You are engaging with social media for marketing and customer support. You have also put in place a social intranet, with activity streams for sharing information, collaboration tools for work teams and document management systems that include social tags and easy sharing. Now the hard work begins. Social Media are New Languages. MORE >>

Web content management has way gone beyond the Web 1.0 role of publishing Web pages. My friend Geoff Bock recently wrote an interesting post, Web content management's new role: Fueling digitally driven businesses , that address ways to move your use of Web content management into this century. and enterprise 2.0. It is ironic that taking Web 2.0 MORE >>

The Truth According To Wikipedia is a 48 minute documentary from the Dutch media company VPRO's current affairs series. It was screened in 2008. It includes opinions from various perspectives. link]. Thanks to Kevin Sheehan for alerting me to this. Photo by Sheila webber: Ducks on semi-frozen Amstel, Amsterdam, February 2012. evaluation web 2.0 MORE >>

While Cisco Systems, the San Jose, Calif-based IP communications giant was busy making a fortune selling expensive video conferencing system to large companies, Skype was making it dead simple for little people to video call each other. No big screens to buy, no big special Cisco boxes – just plain simple software and you were good to go. MORE >>

Tweet I came across this most thought-proving post by Seb Paquet on Google Plus , that looks at how new ideas and especially new business models can be understood. The largest group of people who don’t get it at all. Phil Jones adds this insight in the comments: Inner circle : comrades (or arch enemies). 3rd circle : supporters (or opponents). MORE >>