Waltraut Ritter has a scathing and important critique of KM in general and the MAKE awards in particular, taking some pot shots at some of the participating case studies at KM Asia 2011 in the process (scroll down to the 22 Nov entry). Could the organization use KM to establish a serious dialogue with customers? In 1967 L.K. ” MORE >>

After my post trying to characterize the differences between tablets and mobile, Amit Garg similarly  posted that tablets are different. I agree. As I’ve suggested, I think the tablet’s not the same as a mobile phone. It’s not always  with you, and consequently it’s not ready for any use. So when do  you use tablets? MORE >>

I wrote recently about the  apps that feed our mobile addiction. Now, the trouble with an addiction is that it needs constant feeding, and with mobiles, tablets and other devices, it has never been easier to tap and click away to your heart’s content. Tablets equal headaches. We have all heard the phrase “consumerization of IT.” The best approach. MORE >>

Tweet Much of my work is in helping organizations prepare for increasingly creative and complex work because this is where the business value is, whether in offering differentiated services in a competitive market or in advancing scientific R&D. One cannot understand the environment until one probes it. Analysis is not enough. Narration of Work. MORE >>

Last week I spent an afternoon down at Facebook, as I mentioned here. While at Facebook I met with Blake Ross , Direct of Product (and well known in web circles as one of the creators of Firefox). as well as delight (Holy cow, Google is breaking its core promise to its users!). Today, the hack goes public. We think the results speak for themselves. MORE >>