Tweet Soft skills , especially collaboration and networking, will become more important than traditional hard skills. Smart employers have always focused more on attitude than any specific skill-set because they know they can train for a lack of skills and knowledge. Soft skills require time, mentoring, informal learning and management support.

Here is a new report on 2011 enterprise search trends from Forrester, Enterprise Search: Six Key Trends to Watch by Leslie Owens with Stephen Powers and Anjali Yakkundi. What is the source of optimism?  Today’s knowledge workers demand role-specific, contextual search everywhere they work.”. This is a position that all parts of IT should take.