In an organizational knowledge sharing framework , I put together several ideas to show how knowledge could be shared and codified. As I explain this to others I realize that these ideas go against many established assumptions about knowledge in organizations. For example, knowledge management is not a software system, but really three processes that are conducted in parallel and support each other; namely Big KM , Little KM and PKM [ Patti Anklam ]. MORE >>

When leaders first learn about business storytelling quite often their first instinct is to write their stories down, in full with all the flourish they hope to convey in the retelling. This is a mistake. You see, each time you tell an oral story it''s done in a specific context and, in business storytelling, for a specific purpose. The story is created each time you tell it with context influencing what you say. MORE >>

The adoption of Agile software development approaches are on the rise across our industry, which means UX professionals are more likely than ever to support Agile projects. Many UX professionals seem stymied by the challenge of effectively integrating UX within an Agile development framework –but there are others in our field who have encountered the same problems yet are finding effective solutions. MORE >>

My futurist colleague Gerd Leonhard and I have highly complementary perspectives, so we are finding increasing interest in engaging us together for executive sessions. When Gerd was in Sydney two years ago we created a series of videos together. After I recently did a keynote in Interlaken, Switzerland, I visited Gerd at his home in Basel where we did another series of videos for his Meeting of the Minds project. Here is the first one in the series, on Big data. MORE >>

Last week my new book, Essential intranets , went live. It’s fundamentally a very positive book, outlining an aspirational vision for the role of intranets. As I sit in the airport on the way to a series of conferences in Europe , I thought it was worth outlining why I’m feeling so optimistic about intranets. Here are my six reasons: 1. Intranets are finally proving their value. MORE >>