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| | | THE FASTFORWARD BLOG MARCH 25, 2011 Needed: social CRM for sales, the most social of business activities In a previous post, we pondered the lack of social CRM in evidence, asking whether all CRM should be social anyway. In a new post , Umberto Milletti talks about the issues getting in the way of social CRM. Milletti says marketing and customer service have actually been effectively engaging in social media, but sales has been missing the boat. | | | | | | | | |
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PORTALS AND KM | FRIDAY, MARCH 25, 2011  Supporting the Human Side of Content Monitoring
Thierry Hubert and I recently gave a webinar on the Human Side of Content Monitoring through the Marketing 2.0 network run by the Human 1.0 group. The session was recorded and we will soon make it available. Human 1.0 is in business to help you turn your customer-facing processes into social processes. am part of the their network of consultants. MORE >> -
WEB WORKER DAILY | FRIDAY, MARCH 25, 2011  Rypple Brings Out the Social in Teams
When it comes to productivity, you can deploy all the software in the world you want, but it’s people, not tools, that foster productivity, says Daniel Debow, co-CEO of Rypple , a social software application that sets out to help teams work better. Rypple is focused on four main areas: Recognition. Feedback. Coaching. Setting goals. Yes, fun. MORE >> -
 Five awesome music videos
Of a Saturday morning I feel like watching some nice videos and music as I work. So, as we go along, I thought I’d share a few of my favorite music videos: Bjork – All is full of love. One of the best videos ever, exploring the future of sexuality amid humans merging with machines. Peter Gabriel – Sledgehammer. Watch on YouTube. MORE >> -
HAROLD JARCHE | FRIDAY, MARCH 25, 2011  Life in Perpetual Beta – Director’s Cut
Tweet You read this blog, why not see the movie by the same name? Life in perpetual Beta – Director’s Cut is now available for purchase. Produced by Melissa Pierce @melissapierce and released this month, the documentary covers the effects of social media and the always-on Web on many facets of our lives. MORE >> -
 EBLIP programme
The programme for the sixth Evidence Based Library and Information Practice (EBLIP6) Conference to be held in Salford, UK, June 27-30 2011, has been published. The conference includes sessions on information literacy. link] Photo by Sheila Webber: Violets, Bakewell, March 2011. events MORE >>
- Managing information and knowledge HAROLD JARCHE | FRIDAY, MARCH 25, 2011
- Social Media is finally on the agenda for the Intelligence Community THE FASTFORWARD BLOG | FRIDAY, MARCH 25, 2011
- Freeing your fingers, so you can think KNOWLEDGE JOLT WITH JACK | FRIDAY, MARCH 25, 2011
- Information Literacy State-of-the Art Report: Colombia INFORMATION LITERACY WEBLOG | FRIDAY, MARCH 25, 2011
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