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| | WEB WORKER DAILY
JULY 18, 2011 Dell wants to use Google+ Hangouts for customer service
Dell could soon use Google’s new group video chat platform Google+ Hangouts as an alternative to the traditional customer service call, according to the company’s chairman and CEO, Michael Dell. Hangouts has been hailed as the next big killer app , and Michael Dell is obviously a fan as well.
| | TRENDS IN THE LIVING NETWORKS
JULY 18, 2011 The fabulous case study of Queensland Police on Facebook
I am at the NSW IPAA conference on The Future Course of Modern Government , where I gave the opening keynote on The Transformation of Government. We have just heard about how Queensland Police used Facebook and Twitter for disaster communication during the extensive flooding in January. It may now seem obvious that these are the best communication channels for the purpose, but it required foresight and courage to engage in a way that allowed them do that when needed.
| | WEB WORKER DAILY
JULY 18, 2011 Why are web workers happier?
The research is conclusive: compared to office-based colleagues, those who are free to work where they choose are happier with their jobs. But why is this? The answer isn’t as clear as it might first appear to web work boosters.
| | HAROLD JARCHE
JULY 18, 2011 Becoming personal knowledge managers
Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? We already are doing it! Everyone has their own KM program!
- Keynote slides on The Transformation of Government
Tomorrow morning I am giving the opening keynote at the annual conference of Institute of Public Affairs New South Wales , on the topic of The Transformation of Government. Originally I was scheduled to follow the recently elected NSW Premier Barry O’Farrell, but he has had to travel to Beijing, so he will present at the conference after the morning break via Telepresence. MORE >>
COLLABORATION 2.0 Cults of Personality
| MONDAY, JULY 18, 2011
The conventional wisdom about personally leveraging the ’social’ web has been the idea that promoting your attributes and sharing ideas will make you more visible online, and therefore attract more business success or job offers. Now that we have hit mass understanding and use of tools that make it simple to publish online, have we MORE >>
- Christian Bason of MindLab on public sector innovation
I am at IPAA NSW where I have just given the opening keynote on The Transformation of Government. I will endeavor to blog the event as I go. Next up is Christian Bason, Director of MindLab , a cross-ministerial institution for innovation in the Danish government, presenting by Telepresence. MindLab is a government organization that helps Danish government departments to co-create with the public solutions to “wicked problems. . Christian began by telling a story. MORE >>
THE BAMBOO PROJECT BLOG How Prepared Are You For "The Start-Up of You"?
| MONDAY, JULY 18, 2011
Tom Friedman had an interesting op/ed piece in the New York Times last week entitled, " The Start-Up of You ," in which he makes the very compelling argument that one of the fundamental changes we are experiencing in work today is the need for employees to think like entrepreneurs: Whatever you may be thinking when you apply for a job today, you can be sure the employer is asking this: Can this person add value every hour, every day — more than a worker in India, a robot or a computer? MORE >>
- Peter Shergold on The Ethical Framework (of Professional Public Service)
I’m at IPAA NSW conference on the Future Course of Modern Government , where I gave the opening keynote on The Transformation of Government. . I was followed by Christian Bason, Director of Denmark’s MindLab. The third keynote was delivered by Professor Peter Shergold, previously Secretary of the Department of the Prime Minister and Cabinet, Australia’s most senior public servant, and now Chairman of the NSW Public Sector Commission Advisory Board. MORE >>
- Libguides best practice INFORMATION LITERACY WEBLOG | MONDAY, JULY 18, 2011
- Gui:Config makes tweaking Firefox advanced settings a snap WEB WORKER DAILY | MONDAY, JULY 18, 2011
- Look, I'm lurking KNOWLEDGE JOLT WITH JACK | MONDAY, JULY 18, 2011
- ccLoop wants to improve email with smart mailing lists WEB WORKER DAILY | MONDAY, JULY 18, 2011
- My Favorite Tweets for July 1 - 15 2011 PORTALS AND KM | MONDAY, JULY 18, 2011
- Monday Video: What is (A) Community? NANCY WHITE | MONDAY, JULY 18, 2011
- Indian Innovation Ecosystem KNOW NETWORK NEWS | MONDAY, JULY 18, 2011