Here’s how you do it. If it’s because you want to be more customer focused and want to offer more value to your customers, you’re more likely to succeed. Reach out to your target audience via Twitter, Facebook and wherever else they might be. You just need to offer something different. MORE >>

www.straitsknowledge.com blog articles how-to guides events publications book videos about Folksonomies and Rich Serendipity In my post last week on “How to Killl a Knowledge Environment with a Taxonomy&# I made fleeting reference to “rich serendipity&# provided by folksonomies. All rights reserved. MORE >>

After spending some time reading the comments on the post and thinking about how I use RSS, I realized how many of my feeds are outside of the typical feed used to read blogs or other news. While RSS is a great way to keep up with blogs and other news sources, it can also be used for so much more. Written by Dawn Foster. MORE >>

  TwitterFox ,  Colorful Tabs ,  Delicious Bookmarks , and Google Preview. Colorful Tabs makes it easy to differentiate between tabs in the browser, and is great if you work with a lot of tabs open. Check out their story on CookiePie , which is designed to let you seamlessly work with two different Gmail accounts open. MORE >>

Like Twitter , FriendFeed has all of the common search operators, but the real power is in some of the advanced filtering options  and the ability to find only the most popular posts. It is important to note that you can search across all of FriendFeed (the default) or limit the search to results only from your friends. Subsets. MORE >>