Mandating the use of social media tools such as social network-style collaboration and sharing applications like SocialText or Twitter-style messaging such as Yammer won’t create social interaction. Your company needs to start with a fundamentally communicative culture, one where open sharing and collaborating is encouraged. MORE >>

Many teams have information spread across multiple systems owned by different people; creating a shared knowledge base of information that can be accessed and updated by everyone can be incredibly valuable. How to Manage Consumer-Grade Collaborative Tools in the Workplace. Software Apps collaboration wiki editme MORE >>

TeamSupport provides a customer portal that includes a knowledge base that makes it easy for someone with a problem to look up an answer, rather than waiting on on a response for support. wiki and other collaboration features make it easy for your support staff to stay up-to-speed on potential problems. MORE >>

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book. Have a read. Web 2.0 MORE >>

In October of 2011, AIIM (the Association for Information & Imaging Management, a non-profit research, community and educational association), published a survey-based report that examined social business and Enterprise 2.0 We might try discussion forums, knowledge-base applications, and of course – search engines. trends. MORE >>