Typically, marketing generates requirements, and engineering develops specifications, which then are fed separately to documentation, sales training, customer training, and support, which all generate content anew from the original materials. As I detailed in an article , issues included granularity and tagging vocabulary. MORE >>

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2011 - 12:09 pm | 211 views | 0 recommendations | 1 comment By RAWN SHAH I learned to cook as a matter of survival and to entertain friends in college. They allow the corporate features that the public sites lack: integrating with corporate directories and databases, integrated analytics, and embedded applications. enterprise2.0 MORE >>

IBM SOLUTION CENTER The Social Business: Advent of a New Age As the world becomes more instrumented, interconnected and intelligent and the population continues to embrace social computing, todays enterprises face the dawn of a new era – the era of the Social Business. One of the first areas of focus was to help the IBM sales force. MORE >>

I received a review copy of the Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011 by Stephen Powers and am just getting around to looking at it. It is a very useful document that covers a web content management market in transition. IBM, Microsoft, Oracle, and OpenText); CXM stack players (e.g., MORE >>