How do you respond to negative feedback? recent Fast Company article highlighted the issues surrounding the sub-brand language BP has developed in response to its enormous oil spill in the Gulf of Mexico. That article begs the question: How is your personal brand impacted by the words you use to respond to negative feedback? MORE >>

I put together the following “Twitter Cheat Sheet&# for a client, and thought it might be also helpful for others who are still struggling with how to get started with Twitter. It provides some gentle guidelines that should help to keep emerging best practices in mind. How to Use Twitter. How to Retweet. MORE >>

Before I start with any of my actual predictions, let me throw in an overall prediction that the year is going to start off slow for most people, but by the end of the year, we will all be thinking: “Wow, 2010 was a crazy year!” It’s mostly going to be the same – as it always is. Welcome to the mobile internet / convergence. MORE >>

I used to think of APIs as some kind of magical, amazing constructs  that could only be used by people willing to write big chunks of code. But when I started using Yahoo Pipes , I noticed that other people were using APIs to gather useful data using what looked a lot like regular, ordinary URLs. Construct the URL. link]. MORE >>

Despite the independent aspect of web work, it’s typical for many of us to gather at conferences and conventions. If your primary goal is to learn, then note-taking is essential, especially if you’ll be attending lectures. This means actively listening, looking at visual aids, and paying attention to the lecture itself. MORE >>